TRAINING REGULATIONS

HOUSEKEEPING NC II
TOURISM SECTOR
(HOTEL AND RESTAURANT)
WHAT IS TESDA?
Technical Education and Skills
Development Authority

Provides direction, policies, programs and

standards towards quality technical
education and skill.
WHAT IS HOUSEKEEPING?

Maintaining hotel rooms cleanliness and

providing quality services.
IMPORTANCE OF HOUSEKEEPING
The hotels main product.

In order to be competitive in the industry, they

must have a clean and functional room.

An image of a clean room creates an imagery of

impeccable service.
BASIC COMPETENCIES

Participate in workplace communication

Work in team environment

Practice career professionalism

Practice occupational health and safety

procedures
COMMON COMPETENCIES

Develop and update industry knowledge

Observe workplace hygiene procedures

Perform computer operations

Perform workplace and safety practices

Provide effective customer service

CORE COMPETENCIES

Provide Housekeeping Services to Guest

Prepare Rooms for Guest

Clean Premises

Provide Valet Service

Laundry Linen and Guest Clothes

A PERSON WHO HAS ACHIEVED THIS
QUALIFICATION IS COMPETENT TO BE:
Room/Cabin Attendant
Houseman/Public Area Attendant/Janitor

Valet Runner

Dry cleaner

Washer

Presser/Ironer

Marker-Sorter

Butler
UNIT OF COMPETENCY:

PROVIDE HOUSEKEEPING SERVICES TO GUESTS

This unit of competency deals with the skills and

knowledge required to provide a range of general
housekeeping services to guests.
LO (LEARNING OUTCOMES)

Identify and perform

different housekeeping
services
Handle housekeeping
requests
Advice guests on room and
housekeeping equipment
UNIT OF COMPETENCY : PREPARE
ROOMS FOR GUESTS
 set-up equipment and trolleys
Access rooms for servicing

Make up beds

Clean and clear rooms

Clean and store trolleys and equipment

 SET-UP EQUIPMENT AND TROLLEYS
ROOM BOYS CART OR TROLLEY

Cleaning
Supplies
and
Materials/
Tools
SCOURING PADS
DUSTING CLOTHS
CLEANING TOWELS
POLISHING CLOTH
HAND BRUSHES/PUSH BRUSHES
TOILET BOWL BRUSH/SWAB
MOP W/ MOP HANDLE
FLOOR AND WINDOW SQUEEGEE
CEILING BROOMS/COBWEBBER
OILERS
TRASH BAGS
SOFT BROOM AND STICK BROOM
BUCKETS
INSECT SPRAYER
CLEANING CHEMICALS
Wood polish
INSECTICIDES
AIR FRESHENER
METAL POLISH
LACQUER OR PAINT THINNER
MURIATIC ACID
PASTE WAX
DRAIN CLEANERS
 set-up equipment and trolleys
Access rooms for servicing

Make up beds

Clean and clear rooms

Clean and store trolleys and equipment

 Clarify the information of the room that requires
service from the housekeeping staff.
Proper procedure for room access.
 set-up equipment and trolleys
Access rooms for servicing

Make up beds

Clean and clear rooms

Clean and store trolleys and equipment

MAKE UP BED PROCEDURE:
1. Prepare all the clean linens.
2. Remove all dirty linens.
3. Pull the bed.
4. Put the bed pad.
5. Put the first bottom sheet.
6. Put the wrong sided or second sheet.
7. Put the third sheet.
8. Put the blanket or fourth sheet.
9. Put the comforter.
10. Put the pillow with the pillow case.
UNIT OF COMPETENCY : CLEAN
PREMISES

Selectand use equipment and materials

properly for cleaning premises.
Maintain and store cleaning equipment
and chemicals.
Clean dry and wet areas
 Common Personal Protective Equipment
(PPE) and materials and their appropriate
use
1. Hand Gloves
2. Apron
3. Hair Net
4. Eye and Face Protection
5. Foot Protection (safety shoes)
6. Water proof Jackets
UNIT OF COMPETENCY: PROVIDE
VALET/BUTLER SERVICE

Display professional valet standards

Care for guest property
UNIT OF COMPETENCY:
LAUNDRY LINEN AND GUEST
CLOTHES
Process laundry items
Package and store laundry items
 Thank you!!!!!!!!!!!!!