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Backup and Disaster Recovery

In the Cloud
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Backup and Disaster Recovery
In the Cloud
Presenters

Kyla Hunt Sam Chenkin


TechSoup npCloud
Facilitator Presenter

Assisting with chat: Shab Sigman


Agenda
Housekeeping
About npCloud
Terminology
Backup Considerations
Why npVault
About npCloud
About npCloud

Our Mission

npCloud is a nonprofit that provides


cloud-based technology products and
services to other nonprofits, charities,
and NGOs.

npClouds mission is to ensure all


nonprofits can use technology to better
serve their communities.

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About npCloud

Why Were Here

Grew out of NPower PA


501(c)3 Founded in 2003 in Philadelphia
375 regional nonprofit clients
Provide IT support and technology planning services

Realized a Need
Project-based IT isnt the answer
Harder to get funding
Spend an inordinate amount of time and energy figuring out basic IT

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About npCloud

Why the Cloud

Predictable cost
Ongoing cost
Lower risk
Less anxiety
Better Features

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Terminology
Terminology

Overview

Lots of terms

Used more or less interchangeably

Some are not applicable

Fair warning: corporate speak ahead.

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Terminology

Disaster

When we think of disaster we think of..

We usually dont think of..

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Terminology

The Big Ones

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Terminology

BC & DR

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Terminology

BC & DR

Anyone have a business continuity plan?

Anyone have a disaster recovery plan?

Is everyone backing up their servers and computers? Everything on


them?

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Terminology

Where Does Backup Fit In?

Provides basic assurances that you will not loose your data

First step in resiliency planning

Can support or be in addition to Business Continuity (BC) and


Disaster Recovery (DR)

Well be discussing backup and disaster recovery specifically today


BC planning is very complicated
BC planning has as much to do with people as it does with technology

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Terminology

Questions

Questions?
(So Far)

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Backup Considerations
Backup Considerations

Overview

What should we consider?

Types of Data
Retention
Monitoring
Recovery
Backup Location

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Backup Considerations

Types of Data

What kinds of data do you have?


Files
Exchange (email)
Databases

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Backup Considerations

Retention & Versioning

Retention Policies Include


Time before deleted files are removed
Number/age of versions that are maintained

Your decision should be influenced by:


Your Intent (protect against user deletion vs hardware failure)
Time period before an issue would be noticed
Storage costs
Legal requirements

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Backup Considerations

Monitoring

What are we monitoring?


Failed backups
Backups with missed files
Backups that have stalled
Backups without any files Sage Advice
Backups with too few files of the Day (SAOTD)
Backups that were missed

Backups that took too long
There is no substitute
Backups that for regular test
restores
How are we notified?

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Backup Considerations

Recovery

Oops, something happened


How do we get the data?
How long does it take?
Can I do it myself?
How hard is it? Is it worth it?

But wait! .

Restore Recovery
So how do we get things back up and running?
What do we need to rebuild or reinstall
How do I insert the data Ive restored from backup

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Backup Considerations

Location
Onsite (Local) Offsite (Manual) Cloud

Benefits Benefits Benefits


Cheap Cheap Protects against site failure
Backup Everything Backup Everything Low anxiety (reliable)

Protects against site failure Zero intervention required


Restore to anywhere
Easy to monitor

Drawbacks Drawbacks
Drawbacks
Unreliable (More) expensive
Does not protect against
site failure High legal risk Requires an internet

Very hard to monitor


connection
Requires training
Requires expertise
Does not protect against Impossible to monitor
site failure

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Backup Considerations

Which Cloud

What is
(duh, duh, duh)

The Cloud?

Where is it?
Is there only one data center?
Is it backed up?
Is it secure?

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Terminology

Questions

Questions?
(So Far)

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Why npVault?
Why npVault?

Overview

Help Getting Started


Real People
Help with Recovery
Flexibility

We built npVault because our 120 local


support clients just didnt have reliable
backups. We know this problem.

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What is npVault

Help Getting Started

Help understanding your data by talking about the software you use

Help prioritize your data by understanding your mission

Help build a backup plan that keeps you safe

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What is npVault

Real People

Yes, were real people. Real employees of a 501c3

Youll probably talk to me at some point if you sign up

We go beyond the automated notifications

1-888-798-1350

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What is npVault

Help with Recovery

Need a file restored? Give us a call.

Did your entire server crash and you need everything restored? Give
us a call.
Well work with you to identify the tasks needed to get everything recovered
Well help you restore your files and databases
If you have the right hardware, well restore your files to a local device so you
immediately have access to shared files

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What is npVault

Flexibility
heres a secret:

Not everything needs to


be backed up online!

If we lost this wed


Go out of business online backup
Be heartbroken either
Be kind of sad local backup
Be glad we dont have to clean it up neither

We monitor both online and local backups. One solution.


You dont pay for local storage.

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What is npVault

Flexibility

Network Attached Storage (NAS) device


Redundant hard drives
Can be stored in a different location than the server
$380 for 2TB of redundant storage

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Why npVault

Pricing

$24/month (through TechSoup)


Includes 30 gigabytes of online storage
Includes unlimited local storage
Includes one backed up computer

Additional storage: $1/gigabyte/month


Additional computers: $5/computer/month

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Terminology

Questions

Questions?
(the end)

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Who is TechSoup?
TechSoup is a 501(c)(3) nonprofit organization.
As of June 2010, TechSoup served more than
127,000 organizations, distributed more than 6.3
million technology donations, and enabled nonprofit
recipients to save more than $1.8 billion in IT
expenses in 33 countries around the world.
Who is TechSoup?

TechSoup is part of TechSoup Global,


is working towards the day when every
nonprofit, library, and social benefit
organization on the planet has the
technology, knowledge, and resources
they need to operate at their full potential.
Thank you to our Webinar Sponsor!

ReadyTalk offers dedicated product demos for


TechSoup organizations 4 times per week.

For more information:


pages.readytalk.com/techsoup.html

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