Managing for Quality in Tough Times

Projects, Services and Operations

Amer AlSulaim

April 9, 2017
email : amer@sulaim.com
:@AmerAlSulaim
 Menu
Quality Development
Actual Quality & Performance
Current Business Environment &
Challenges
Who is Responsible for Quality
Time for Action
7/18/2017 2
 Quality Development
Human Needs -----> Craftsmanship
Craftsmen union in Europe 13th century
Industrial revelation 17th century
Quality Control (QC)
Quality Assurance (QA)
1986 TQM, Deming, Juran, Crosby,
Boldrege, ISO, Six Sigma, ISO +++
7/18/2017 3
 What is Quality!!
Quality is not:
A program imposed by leaders through
consultants
Magical stick

Panadol pill

Quality is different thing to different people!!

My Definition.
Quality Vision
Mission
Goals

$,WF,EQ,Mat, Time
Resources Objectives

projects
that lead to achieving
The Vision

Specs, Requirements

So Quality Is Meeting the required Specs. &

Requirements using only the required resources
Quality !!!!
Is a measure of performance

How well Did you meet the project

specs. & requirements, and for how
much of your resources
A Typical Project Vision
Mission
Goals

$,WF,EQ,Mat, Time
Objectives
Resources
Rework

Specs, Requirements

What lead to Rework

Is BAD Performance,
So We didnt achieve Quality
A Typical Project Vision
Mission
Goals

$,WF,EQ,Mat, Time
Objectives
Resources waist

Specs, Requirements

What lead to Waist

Is BAD performance,
So Actual Quality is Bad
Actual Quality !!!!
Is a measure of performance

How well Did you meet the project

specs. & requirements, and for how
much of your resources

So Quality is a question of
performance!!!!
 Performance of who Quality
effectiveness of the main Tools/enablers to improve
corporate Pillars performance
80% 20%
Leadership Quality Circles
Supervision TQM, Pereto analysis
Systems & processes ISO series Brit. Stands.
Work Environment Process Improvement
Employees Six Sigma
BSC +++ new ones
 Now

1. with the understanding of what

Quality really is
Quality Vision
Mission
Goals

$,WF,EQ,Mat, Time
Resources Objectives

projects
that lead to achieving
The Vision

Specs, Requirements

So Quality Is Meeting the required Specs. &

Requirements using only the required resources
AND

who is responsible For Achieving it

At All times,,, Comes Rain OR Shine
tough times or easy times
 Performance of who Quality
effectiveness of the main Tools/enablers to improve
corporate Pillars performance
80% 20%
Leadership Quality Circles
Supervision TQM, Pereto analysis
Systems & processes ISO series Brit. Stands.
Work Environment Process Improvement
Employees Six Sigma
BSC +++ new ones
 Lets have a look at
our current business
environment!!!
Current Business environment
Economic down turn
$100+ Now ~ about $50
Business is certainly UNUSUAL
Economic down turn
Geopolitical
Social stresses

Effects
Scarce Resources ------> Budget cuts, change in Plans and
Priorities.etc
Up normal Interventions, scrutiny, requests by Stake Holders
Impatience, Anxiety, and extended working hours.
Overall mode of operations is TENSE.
Moral is down
Time For Action
Recognize The impact of the business
environment on the corporation and its
effect on everyone.
Examine the performance of each
corporate pillar
Instigate plans of actions required to
improve performance.
 Performance of who Quality
effectiveness of the main Tools/enablers to improve
corporate Pillars performance
80% 20%
Leadership Quality Circles
Supervision TQM, Pereto analysis
Systems & processes ISO series Brit. Stands.
Work Environment Process Improvement
Employees Six Sigma
BSC +++ new ones
Leadership
Maintaining Morale
Cashing in
Acknowledge reality
Control what you can
Relate the tasks at hand to the overall
well being of organization
Focus on a secure and stable
environment
Supervision/ become a coach
Motivate Employees not necessarily with money
Keep your door open
Dont bear down on your employees because
you are stressed
Praise and recognize hard work
Move dissatisfied employees
Communicate & control Roomers
Get out of the office
Keep your own worries to yourself
Systems
Flexible
Break the silos
Focus on the corporate goals
Reduce signatures
delegate
work Processes
Lean and mean
Reduce steps
Cut waste
work environment
Respect
No blame culture
Remove fear
Open up flow of ideas
Happy
Caring
Trust
Employees
Success walks on two legs: knowledge
and positive attitude.
Learn new skills, keep reinventing
yourself
Become useful reliable not a yes
person!!!
Effective contributioninfo.,
discussion & execution
Employees
Quality people produce results in unfair
circumstances
Quality people exceed expectations
before even asked
Success comes with great satisfaction
Remember the feeling and dont stop
 In Conclusion
Please Remember
When the going gets tough, the
tough get going

Tough times never last but tough

people d

Thank you all

Managing for Quality in tough times
Projects, Services and Operations

Amer AlSulaim

April 9, 2017
email : amer@sulaim.com
:@AmerAlSulaim