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On
GRIEVANCE HANDLING
(A CASE STUDY OF TATA STEEL INDUSTRY)
CAUSES OF GRIEVANCES :-
The causes of employee grievance include:
Effective grievance handling Sonia hunter ,brian h Management research news Anyone having affiliation with
procedure Kleiner an organization can file a
grievance on behalf or against
the organization
Behavioral outcome of David Lewin and Richard B. Industrial relation: a journal the absence of significant
grievance activity Peterson of economy and society differencesbetweentwoemployee
group on any of these measures
before or during grievance filing
and settlement
Problem Creation and David Meyer Research gate The existence and applicability of
Resolution in Unionized rights usually leads to the
grievance procedure being used
Workplace to resolve problems
Managerial reaction to Brian .S. Klass and Angelo S. Journal of management grievance activity and
Employee Dissent Denisi performance rating is due at least
in a part to bias triggered by
employees and winning
grievances against supervisors.
The Influence of Heads of Zulkiflee Bin Daud and International journal of Grievance management is an
Department Personalities on Mohd. Faizal Mohd.Noor humanities and social important topic in the area of
industrial relation.
the Selection of Grievance science
Handling Styles
Measuring Workers Satisfaction Geetika Goel and Piyali Asian journal of social grievance handling
with Grievance Handling Ghosh science Procedure is a medium for a
Procedure: Study of a Power worker to file his Grievance
Distribution major in India.
OBJECTIVES:-
To gain conceptual knowledge about grievance handling.
Limitations:-
This study is based on secondary data.
Established in 1907, Tata Steel founded and developed Indias first industrial
city, now Jamshedpur, where the company established one of Asias first
integrated steel plants.
Tata Steel has a significant presence in allied and downstream areas through
its various Strategic Business Units, namely the Tubes Division, Wire Division,
Bearings Division, Ferro Alloys and Minerals Division, Industrial By-Products
Management Division, Agrico Division and Tata Growth Shop.
Tata Steel Europe (erstwhile Tata Steel started its operations Tata Steelium
Corus) has a crude steel in SEA in 2004 with investments
Tata Astrum
production capacity of 17.4 in NatSteel Singapore (Tata Steel
MnTPA. Tata Steel Europe has Singapore) and Millennium Steel Tata Structura
manufacturing operations in (Tata Steel Thailand). The total GalvanoTM
Western Europe, plants in UK, production capacity of South
Tata Precision Tubes
Netherlands, Germany, France East Asian operations of Tata
and Belgium, backed by a Steel stands at 2.45 MnTPA, Tata Automotive Steels
sophisticated global network of with a well-defined downstream
sales offices and service centers services and solutions business.
(BRAND UNDER TATA STEEL )
(EUROPEAN OPERATION). (SOUTH EAST ASIAN OPERATION
Strength:-Access to Raw Materials Weakness:-High debt Loads
Tata steel
Opportunities
Threats:-
Growth of infra sector in India
International Competition
Higher pricing opportunities in Foreign
Regulatory requirements
markets
Rising prices of coal
Movement along value chain front
Since its inception, Tata Steel has always viewed its people as its greatest asset.
Measures taken by the Company became a part of modern India's laws and a
part of the Conventions of the International Labour Organisation. The Company
endeavours to be an 'Employer of Choice' by fostering an environment of
aspiration goal setting, continuous improvement, in addition to health and
safety, and corporate responsibility.
Stage two:-If the employee is not satisfied with the reply at stage one, he may obtain from
the General Foreman or the shift-in-charge or equivalent, as the case may be, a copy of
Grievance Form-II, enter therein the reasons for reconsideration of the case, and submit this
form to the head of his department within three working days of the receipt of the reply at
stage one and obtain an acknowledgement receipt thereof.
Stage three:-If the employee is still not satisfied with the reply, he may appeal
to the Chairman of the Zonal Works Committee concerned, on Grievance Form-III,
within seven working days of the receipt of the reply at stage two.
Equal opportunity employer
Promoting a just and fair workplace
1
..
Tata steel tries to take care of its employee by Realistic and generous
understanding and acceptance of their need and rights and enlightened the
social problem in industry.
Tata steel by providing adequate wages, good working condition, job security,
an effective machinery for redressed of grievances and suitable opportunities
for promotion and self-development through in company and external
programs.
SUGGESTIONS:-
The Personnel Department should keep track of the effectiveness and the
functioning of grievance handling procedure and make necessary changes to
improve it from time to time.
CONCLUSION:-