Escolar Documentos
Profissional Documentos
Cultura Documentos
Capture
Information
True knowledge asset
digitalize
Refinement
bridge from acquisition and refinement to
product generation
physical
folders, printed information
digital
database
knowledge management software
Distribution
context plays important role
users have to have enough context to be able
to make use of a content
Presentation
Bukowitz and Williams (2000) describe a knowledge management process
framework that outlines how organizations generate, maintain and
deploy a strategically correct stock of knowledge to create value .
MCELROY
Knowledge is held...
Knowledge use
in business-processing environment
matched expectations
reinforcement of existing knowledge
leads to reuse
double-loop learning
failed to match expectations
adjustments in business processing behavior
single-loop learning
McELROY
Knowledge Production Process
Knowledge Integration
introduction of new knowledge claims
to organizations operating environment
retirement of old knowledge claims
Validation
Validation of knowledge is a step that clearly
distinguishes knowledge management from
document management.
WIIG
organization must have ...
Wiig Conditions
business and customers
products and services
Resources
people, capital and facilities
ability to act
There are four major steps in this cycle
Building knowledge.
Holding knowledge.
Pooling knowledge.
Applying knowledge.
Building Knowledge
Obtain knowledge.
Analyze knowledge.
Reconstruct/synthesize knowledge.
Organize knowledge.
Knowledge analysis consists of:
Extracting what appears to be knowledge from obtained material
(e.g., analyze transcripts and identify themes, listen to an
explanation, and select concepts for further consideration).
Abstracting extracted materials (e.g., form a model or a theory).
Identifying patterns extracted (e.g., trend analysis).
Explaining relations between knowledge fragments (e.g., compare
and contrast,
causal relations).
Verifying that extracted materials correspond to the meaning of
original sources (e.g., meaning has not been corrupted through
summarizing, collating, and so on).
Reconstruct/synthesize knowledge
Consists of generalizing analyzed material to
obtain
broader principles
generating hypotheses to explain observations
establishing conformance between new and existing
knowledge (e.g., collaborating validity in light of what
is already known), and
updating the total knowledge pool by incorporating
the new knowledge.
Codifying and modeling knowledge involves:
how we represent knowledge in our minds
(mental models, for example),
how we then assemble the knowledge into a
coherent model,
how we document the knowledge in books and
manuals, and
how we encode it in order to post it to a
knowledge repository.
Knowledge is organized for specific uses and
according to an established organizational
framework (such as standards and categories).
Examples: include a help desk service or a list
of frequently asked questions (FAQs) on the
company intranet.
Holding Knowledge Remembering
knowledge has been internalized or
understood
Accumulating
knowledge has been encoded and
stored in a knowledge base
Embedding
knowledge becomes part of procedure
manual
Archiving
creating a library, systematically retiring
out-of-date or not relevant
Pooling Knowledge coordination
of formation of collaborative teams
knowledge
who knows what network
assembly
into background references
access and
retrieval be able to consult with knowledgeable
people or knowledge base
Applying Knowledge
Use established knowledge to perform a routine
task
for example, make standard products, provide a
standard service, or use the expert network to find
out who is knowledgeable about a particular area
Use general knowledge to survey exceptional
situations at hand
for example, determine what the problem is and
estimate potential consequences
AN INTEGRATED KM CYCLE
The three major stages
EXAMPLE
A major international consulting organization wanted to capture lessons learned
from its major projects. This represented a first step toward becoming a learning
organization. From a scan of what similar companies were doing, their competitive
intelligence led them to select the implementation of an after-action review (AAR)
in the form of a project postmortem.
The AAR was a new procedure, and it was initially piloted with a group of
experienced consultants. Project managers who became experienced with the
postmortem were subsequently asked to become resource people for those willing
to learn and try it out. A new role of knowledge journalist was created; the idea
was to appoint a neutral, objective person who had not been a member of the
original project team to facilitate the postmortem process and capture the key
learning from the project. Finally, the postmortem was added as a final step for all
project managers before they could officially and formally deem a project to be
completed.
STRATEGIC IMPLICATIONS OF THE KM CYCLE
Knowledge represents the decisive basis for intelligent, competent behavior
at the individual, group, and organization level. Only a conscious and
organized reflection of lessons learned and best practices discovered will
allow companies to leverage their hard-won knowledge assets.
A knowledge architecture needs to be designed and implemented in order
to enable the staged processing and transformation of knowledge, much like
information products are processed, and to ensure that the knowledge
objects reach intended end users and are put to good use. The objective is to
retain and share knowledge with a wider audience. Information and
communication technologies such as groupware, intranets, and knowledge
bases or repositories provide the necessary infrastructure to do so.
Business processes and cultural enablers offer the necessary incentives and
opportunities for all knowledge workers to become active participants
throughout the knowledge management cycle.
KEY POINTS
There are a number of different approaches to the knowledge
management cycle such as those by McElroy, Wiig, Bukowitz and Willams,
and Meyer and Zack.
By comparing and contrasting these approaches and by validating them
through experience gained to date with KM practice, the major stages are
identified as knowledge capture and creation, knowledge sharing and
dissemination, and knowledge acquisition and application.
The critical processes throughout the KM cycle assess the worth of
content based on organizational goals, contextualize content in order to
better match with a variety of users, and continuously update with a focus
on updating, archiving as required, and modifying the scope of each
knowledge object.
Discussion
Provide an example of how each major KM cycle stage
listed below can add value to knowledge and increase
the strategic worth of the knowledge asset:
a. Capture
b. Codify
c. Create
d. Share
e. Acquire
f. Apply
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