HPE Business Service

Manager vs PRTG
Network Monitoring
Competitive Intelligence

Renato Strianese January 10th 2017

Business Service Manager: Comparacin Competitiva
HP PRTG

Monitoreo Web, Aplicaciones Mviles y Aplicaciones Cloud

Monitoreo de Transacciones Sintticas y de Usuarios Real (Experiencia de Usuario)
Escalabilidad para grandes empresas
Monitoreo de amplio rango de tecnologas (.NET, Java, SAP, Oracle, TrueClient, etc)
Monitoreo de Base de Datos (Oracle, MSFT SQL, DB2, Haddop, Vertica, Sybase, etc..)
Soporte de Monitoreo de Redes (WAN, LAN, Router, Switches, sFlow, jFlow, etc)
Soporte Aplicaciones comerciales (SAP, Apache, Exchange, Siebel, Weblogic, IIS, etc)
Soporte Tecnologas de Virtualizacin (VMWare, Hyper-V, KVM, Azure, AWS, etc)
Diagnostico Profundo de Apps (theads, memory, process, database query bootleneck)
Gestin de la configuracin (UCMDB)
Integracin con productos de 3eros
Identificacin automtica de la causa raz
Monitoreo de Containers (Docker)
Solucin de Chat Operacional
Anlisis Predictivo y Analtica de Datos
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 Cuadrante Mgico de Gartner para Application Performance
Manager y Event Manager

En reas de Applications Performance y Event Manager

(que son parte de la solucin completa adquirida en
Telefnica Panam) segn Gartner HPE se encuentra
entre los lideres y/o desafiantes en ambas reas.
La solucin de Paessler no ha sido considerada en
ninguna de estas dos reas.

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Cuadrante Mgico de Gartner para Network Management
HPE es histricamente uno de los primeros proveedores en ofrecer
herramientas de gestin de redes empresariales (Openview).
HPE continua manteniendo una fuerte posicin de mercado, sin
embargo, algunos clientes han expresado su preocupacin a
Gartner sobre la estrategia de HPE debido a los cambios en el
ultimo ao.
Las integraciones con productos de 3eros y entre productos de
HPE es robusta.
HPE adems cuenta con un portafolio de soluciones que abarca la
gestin de TI de punta a punta, incluyendo soluciones de Cloud,
Monitoreo Predictivo, UCMDB, Service Manager que son
totalmente integrables.
Paessler aparece como una solucin de nicho, que puede ser bien
vista a nivel de PYMEs
La solucin de Paessler no tiene la escalabilidad y la fortaleza
suficiente para soportar tamao de redes empresariales

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Solucin completa de Gestin de Operaciones de TI de HPE
Mdulos adquiridos en Telefnica Centroamrica (Business Service Management)
Service Manager
Reduce MTTR, minimize
Mdulos adquiridos por Network Operations support costs Asset Manager
Telefnica Centroamrica Management IT financial management,
Optimize network avail., Process artifacts, RFCs, sw/hw asset management
performance & bandwidth incidents, problems
Contracts, ownership,
Network performance, financial, licenses etc.
configuration data

Release Control and SOA Center

Server Automation Identify rogue web services,
Business Services based HPE
HPE Universal map services
configuration mgmt. UNIVERSAL
CMDB
CMDB SOA library, policies,
Policies, release process artifacts CIs, CI attributes, performance KPIs
and DSL relationships,
business services
Operations Bridge App Performance Mgmt
Monitor health and Improve availability, prevent
performance, filter events problems
Third party products Operational KPIs, end-user
Leverage domain specific meta
Performance metrics, deep performance
data, process outcomes
configuration data

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HPE Business
Service Manager
Una solucin completa para entregar una
magnifica experiencia al usuario final
HPE Network Management

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HPE Network Operations Management
Configuration
Fault and Performance Management
& Compliance
Network
Network Node Manager i
Automation
Fault & Performance Network Services
Availability Change,
Utilization, Capacity, IPT / VoIP, MPLS,
Discovery, modeling, Usage, Traffic, configuration &
Multicast,
health monitoring, Quality of Service compliance
Virtualization
root cause analysis (QoS) and IP SLA

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Network Operations Management
Network Node Manager i and Network Automation

Network Node Manager i Network Automation

Monitoring Performance Configuration Compliance

Scalability and device support for the largest networks with a shared topology

Integrated, proven products that deliver complete control of your

physical and virtual network infrastructure.

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HPE Business Process Monitor

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 What is BPM?
HPE Business Process Monitor (BPM) proactively identifies application performance and availability
problems before users are impacted
It does so by simulating virtual users performing day-to-day business processes - running pre-recorded
scripts at regular intervals from multiple locations
It supports a broad range of protocols more than 50 protocols that emulate and measure end user
business processes.

Virtual users from

Switzerland Office
Dashboards,
Login Search for Purchase Reports
Virtual user from item
New York AT&T Alert
SLA
Virtual user from
Datacenter1

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Proactive End-user Monitoring How Does it Work
1 Record, once 2 Replay, multiple (times, locations)

3 Analyze - Dashboards, Reports, Alerts, SLAs

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HPE BPM Protocol Support
Mobile

Web

Oracle e-business

Databases

Mail

Network

GUI

SAP

Remote Desktop

Others 13
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HPE Real User Monitor

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What is HPE RUM
All Users, All Devices, All Locations
Collects performance
Application end user experience datafrom
and availability 2 Collects
froma real user application performance data from
perspective
1 browsers or mobile devices the network at the web tier, app tier or database

Docker - Provides visibility into the status of containerized applications 2

Employees
Availability and performance of clusters, servers, engines, containers, workloads
Cloud services
Topology Browser
Employees/ connections between
/ ISPsclusters, servers, engines, containers, workloads
Customers

1Status of remote ATM machines

Monitors the NDS protocol used to communicate between
Network banks and their remote ATM devices
Web servers Mainframe
Citrix Web Application Databases
Alerts on problems as soon as customers encounter them /Load balancer
servicesserviceservers/
allowing for prompt and increased user
composite
satisfaction Data Center applications
Firewall
Mobile
carriers Virtual / physical or hybrid environments
(servers or networks)
Mobile
RUM Probes RUM Engine
Detects and reports performance and availability problems as real-users
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experience it, when they experience it
RUM Real User Monitor
How does it work

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Extending RUM to monitor more than HTTP

Typical HTTP monitoring scope

Web servers Physical Virtual Network

(load balanced) server server storage

Firewall Firewall
Internet
/ intranet

Customers
Application Database Storage
DMZ server device

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Broad protocol support for network monitoring

HTTP Protocols Application Servers Generically Supported

HTTP/S Protocols
Citrix XenApp
Flash/ActionScript AMF DNS Generic UDP
IBM WebSphere MQ
RDP Generic Streaming TCP
Oracle Forms NCA
SOA Protocols RMI Registry Generic TCP
SAPGUI SSH Generic Streaming TCP
SOAP HTTP Based
WCF TCP Based
Database Protocols Others
Mail Protocols IBM DB2 FTP
IMAP Microsoft SQL Server ISO 8583
POP3 LDAP
MySQL Database Server
SMTP Oracle DB (Thin JDBC Client)

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HPE SiteScope

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What is SiteScope?
HPE SiteScope software is
A mature, rich and robust solution for monitoring the
availability and performance of distributed IT
infrastructures and services
Agentless monitoring, does not require any software
installation on target environments
Easy to use and extend with a rich catalog of
solutions templates that provides quick time to value
Fast to implement it is up and running in less than 10
minutes
Virtualization and Cloud ready e.g. AWS and Cloud
Watch
Docker Certified for monitoring Docker environments
Automation Ready with a new set of monitoring APIs
and bot-based integration with ChatOps
Tablet friendly, Multiview dashboard viewed anytime,
anywhere on iPhone/iPad/ Android devices

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How Does HPE SiteScope Work

Unified Console Integrations

Dashboard End User

Admins
Alerts

HPE SiteScope
Reports Data candata
Makes
is beData
viewed
expandable
Supports
Collects foronas
available
via
roles
from Mobile

Applications Network Devices Physical & Virtual Application Servers Big Data
Firewalls Load Balancers Servers Webservers Databases
and Services
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HPE SiteScope Monitors
Improve availability and performance
Server Monitors Network Monitors Application Systems
CPU, Dynamic Disk Space, Memory, Service, iLO, IPMI, Formula Composite, SNMP, SNMP by MIB, SNMP Trap, DNS, Monitors
Unix Resources, Syslog, Web Server, NonStop FTP, Port, Ping, Mail, MAPI, Network Bandwidth, MS Windows Apache Server
Resources/Event Log. MS Windows: Performance Dialup, Broadvision Application Server
Counter, Event Log, Resources, Services State
Check Point, Cisco Works,
ColdFusion Server, COM+ Server
Big Data, Database Monitors Web Monitors MS Exchange, MS IIS Server, MS ASP
Server
Vertica, Hadoop, IBM DB2, Oracle Database, Microsoft e-Business Transaction, WebScript, Link Check, URL, URL F5 Big-IP, News, Radius
SQL Server, Sybase Database, Database Counter, Content, URL List, URL Sequence, REST
Database Query WebSphere MQ Server
Oracle Application Server
Streaming Monitors Virtualization Monitors SAP, SAP CCMS, Java web application
server, work process
MS Windows Media Player, MS Windows Media Server, VMware Performance, VMware Host (CPU, Memory, State, Siebel Application server, Siebel log, Siebel
Real Media Player, Real Media Server, MS Lync (Edge, Network, Storage), VMware Datastore, Solaris Zones, Microsoft web server
Registrar, Archiving, Director, Mediation, A/V Hyper-V , Amazon CloudWatch, KVM, Generic Hypervisor, Citrix SunOne Web Server, Tuxedo, UDDI Server
conferencing)
WebLogic Application server
WebSphere Application Server
Generic Monitors Integration Monitors (EMS) WebSphere Performance Servlet
XML Metrics, Composite Technology Database, Log File, SNMP Trap, Web Service UDDI
Directory, File, Dynamic JMX, Log File, Multi-Log, Script, Integration, HPE OM Event, HPE Service Manager, NetScout
Event HAProxy, Memcached
Web Service
Custom WMI, Custom Log File, Custom DB, Custom
(Java)

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Whats New in SiteScope 11.32
SiteScope
New monitors:
Docker monitor complements RUM monitoring solution
REST API monitor for integration with other tools
Unified Console
Extended Unified Console functionality
Automation
New REST API to automate work flows without using UI
ChatOps bot integration
Upgraded library used for SSH connectivity
Licensing Model changes
Restore point based license
Restoration of EMS monitors as a channel for 3rd party integrations for APM

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HPE Diagnostics

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Multi Tier Applications Explained

Collection of software assets that have been assembled to provide a business capability. These
assets are artifacts that can be deployed independently, enable composition, and leverage
specific platform capabilities.

MQ
HTTP, JMS, RMI, MQ

End users

HTTP, JMS, RMI, MQ MQ

JDBC, PL SQL

HTTP, JMS, RMI,

MQ

MQ
Source: IBM

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Unique Challenges of Managing Multi-tier Applications

Lack of end-to-end visibility across composite applications

Inability to auto discover composite application transaction flows
Inability to correlate across technology boundaries (Java EE/.NET/SAP
etc)

Inability to isolate and triage problems

Problems span across multiple technologies (Java EE/.NET/SAP etc)
Problems span across multiple organizational silos

Inability to find root cause across technology stacks

No comprehensive root cause solution across problem categories
(memory, thread, SQL, etc)
No single pane of glass for root cause analysis across teams

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Complexity & Inadequate Approaches

Complication Typical Tools

Problems span multiple ORGANIZATIONAL Debug Logs
& technology silos Attaching Debuggers
No comprehensive, shared (across pre and Issue Replication in Test
post production) view and tools
Infrastructure Monitoring.
Inability to automatically discover transaction
Adding Resources.
flows & correlate across technology
boundaries Restarting the Application!

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Discover issues before they impact users

HPE Diagnostics quickly identifies the root cause of application performance

impacting end users by providing
Integrated views to drill-down into performance bottlenecks (threads, memory, exceptions,
SQL, etc.)
Reporting and alerting for root cause with a low overhead 24x7 production monitoring
Advanced correlation and task automation to pin-point line of code
Tier-based isolation (infrastructure, applications, back ends, services) for real time and
synthetic transactions
Internet Application Middleware Backend
Firewall Web Servers Mainframe, CICS
/Intranet SAP, Siebel, Oracle JMS, MQS, SOA
J2EE, .Net

Database

Across J2EE, .NET, ERP, CRM, SAP, Siebel, SOA, Middleware, Mainframe, Databases,
Virtual/Physical
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What is HPE Diagnostics
HPE Diagnostics is a composite application monitoring, triage and diagnostics solution that is
designed to help you improve the performance of your Java, .NET, and other enterprise
applications throughout the application lifecycle.

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Diagnostics Value Proposition

Problem Isolation

Actionable Information

Flow Tracing and Visualization

Transaction and Resource-based Utilization

All within a business context

Lowering the MTTR!

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Transaction Flow Tracing and Visualization
Make better business decisions

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Triage & Isolation

Key benefits
Reduced mean time to isolate problems
Identify critical bottlenecks in pre-production or production with a single
unified solution
Single vendor solution for heterogeneous composite platforms
(Websphere, Weblogic, Oracle, .NET, SAP, etc)

Key capabilities
Problem snapshot collaboration workbench (Notes: Analyze snapshot)
Comprehensive capabilities to isolate performance and availability
problems in the composite environment: Java EE, .NET application
Servers, SOA, SAP, Mainframes (MQ Series, CICS), Portals, Integration
servers, Databases
Tier-based isolation (infrastructure, applications, BSMk ends, services)
for real time and synthetic transactions

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Root Cause Analysis

Key benefits
Actionable root cause data to subject matter expert
across the lifecycle
Single solution to dive-deep into composite tiers
(Presentation, Application, Integration, Transformation,
etc.)
Instance-level resolution of problems

Key capabilities
Cross VM tracing across multiple protocols
Advanced correlation and task automation to pin-point
line of code
Integrated views to drill-down into performance
bottlenecks (threads, memory, exceptions, SQL, etc.)
Low overhead 24x7 production monitoring, reporting
and alerting for root cause

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Diagnostics Ties Seamlessly To Other
HPE Software
Generate VuGen scripts to automatically test
scenarios and validate load with multiple users

Diagnostics monitors BPM

transactions, auto generates
Applications for BPM profiles
Drill down from BPM-related views to Access Diagnostics from
Diagnostics Transactions view within APM and drill down to
Diagnostics data from Reports
and Dashboard

Drill down from RUM to

Diagnostics Server Requests and
Layers views Configuration items are
RUM Client Monitoring registered in the Run-Time
Service model within a APM
Solution

SiteScope data
displayed in Diagnostics

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Run-Time Service Model Population

The Run-Time Service Model (RTSM) is a repository storing information on

services, their components (or configuration items), details about
configuration item attributes, the history of each configuration item and
details of the relationships between configuration items. A Configuration
Item (CI) is a component that makes up a part of your IT environment.

HPE Diagnostics populates the model by adding CIs into the RTSM for the
infrastructure information they have including relationships between
Business CIs and infrastructure CIs.

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How Diagnostics Works
Portal Application Application
Web Service Servers Server 1 Server 2
Clients Database

Legacy
Services
End Users
Firewall ERP/CRM
Services

Collector
Mediator

Time Series
Commander Database (TSDB)

Profiler APM
Applet

BSM
LoadRunner / PerfCenter

Diagnostics
Applet
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Integrations

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HPE Mobile Center Integration Overview
Benefits
BPM Real Device Monitoring enables you to record applications on real mobile devices, play the
recording from BPM, and report the measurements to APM.

DevOps Leverage the HPE MC ALM TruClient/UFT solution for synthetic monitoring
Enables easy integration between development and operation by allowing the reuse of testing scripts in
monitoring
Isolation
Enables quick error detection by providing a Snapshot on Error on transaction errors
Measure enables you to meet your Service Level Agreements (SLAs)
Use the Service Level Management (SLM) module to monitor and report on performance of your mobile
applications

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Federation with Authoritative Repositories
APM Integration with other HPE Products
Application Performance
Mgmt.
Improve availability, prevent
problems
Operational KPIs, end-user
performance
Release Control and
Server Automation
Business Services based
configuration mgmt.
Policies, release process artifacts
and DSL
Operations Bridge
Monitor health and performance,
filter events
Performance metrics, deep
configuration data
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Service Manager
Reduce MTTR, minimize
support costs Asset Manager
IT financial management,
Process artifacts, RFCs, sw/hw asset management
incidents, problems
Contracts, ownership,
financial, licenses etc.
SOA Center
Identify rogue web services,
map services
HPE HPE
Universal
CMDB
UNIVERSAL SOA library, policies,
CMDB performance KPIs
CIs, CI attributes,
relationships,
business services
Network Mgmt. Center
Optimize network avail.,
performance & bandwidth
Third party products
Leverage domain specific Network performance,
meta data, process outcomes configuration data
Operations Bridge Reporter (OBR)
Operations Bridge Reporter (OBR) provides:
Comprehensive cross-domain IT reporting for servers,
middleware, apps, networks, and business services
Addresses reporting needs of a broad user base including
executives, managers, SMEs, and end users
Report generation defined once, no edits needed when IT
changes occur
Visualization of how IT services impact business services drill
down/up across day, hour, month year
Report end user experience metrics correlated to underlying
application and server metrics
Reports can be customized by business users without
programmer assistance
Note: OBR is part of multiple ITOM solution areas

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Analysis

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Application Health
See Monitoring Data in the Application
Context

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 Availability
Filters
Performance

Navigation Pane System

expansion Old UI for
volume additional
Navigation New App functionality
Pane

Application health provides a configurable dashboard of all the application of

interest to a particular user or role
- Fast visibility into performance and availability issues
- Severity filters
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Application Owner Zone - Home

Investigate Problem:
Click on App to drill down

Value: Application Bridge Visibility

- All important applications displayed in one location
- Availability, Performance, Systems information in one location
- Drill down to specific application

Isolation: Identify the problematic application and drill down

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Application Health Overview (BPM)

Select another app

Monitoring data within

the application context

Switch between BPM and RUM

within the application context

Select the desired

time interval
Mouse over for
time specific data

Continue investigation by reviewing both BPM and RUM data

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Application Health Overview (RUM)

One display for all the information related to the

application, including average and instantaneous values.

Failure Information Volume Information

Superimpose Volume and Failure information over

availability and response, look for correlations
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Application Health Overview (RUM)

Drill down
Drill down into detailed
into detailed RUM and
availability
availability and performance
performance reports reports

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Service Level Management (SLM)

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 Display status by
desired time interval
Select new SLA for display
in SLM dashboard SLM Status filter selection

New Service Level Management look-and-feel

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Predictive Analytics
Service Health Analyzer (SHA)

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Predictive analytics why wait for user impact?
Learn user behavior and predict anomalies before the occur

Compute a baseline and

continuously compare expected
and actual user behavior

Alert on performance Based on baseline, catch

regression after a new release unexpected declines in
based on multivariate analysis typical user activity

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Predictive analytics deployment overview

Predictive analytics is available for customers that have licensed the Ultimate
versions of a data collector.

There is no extra software to install it is part of the APM platform.

All data collector instances for either BPM, RUM or Diagnostics must be
upgraded to Ultimate at the same time.

Each type of data collector can be upgraded independently.

When a data collector is licensed at the Ultimate level then it will send metrics
into the predictive analytics engine and participate in behavior learning
algorithms and could be part of anomalies.

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How does SHA work
Collects Creates Detects Sends Investigate
Data Baselines Anomalies Event Remediate

Baseline

Statistical
Topology
Self
Analysis
Learning SHA
Runtime
Core

Historical Temporal
Analysis Analysis

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Feature: Adaptive baselines

Automatically On-going learning

detect trend and to adapt to
seasonality changing conditions

Transaction response time and its expected baseline sleeve over 2 days

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 Feature: Anomaly detection

Metric mini charts

Metrics from different allow to visually
monitoring sources. correlate
Users can drag and drop behaviours
in chart for more details

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Feature: Anomaly investigation UI

View Service topology as captured by Get to the root cause

RTSM faster!

View planned and discovered changes

(before and after the anomaly started)
Reveal additional related CIs outside of
the applications service model
View abnormal metrics, events and
planned downtime windows
Observe metric behavior vs. expected
baseline
Visually or automatically correlate metric
trends to help pinpoint problems

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Online gaming provider: Using SHA for business metrics

SHA detected an issue 1 hour before

it was reported by an end user

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