IMPLEMENTATION OF IT IN

Ticketing Systems
 Airline Reservation Systems
We have transgressed from
Telegraph offices booking air tickets
To this: Power at our fingertips
 Airline system Components
Inventory and Content Distribution

Compliance and Network Security

Emergency Response & Business Continuity

Pricing
And
HR Management Air Cargo
Revenue Management CRM
System System
System System

Maintenance
And
Business Processing Sales and Marketing
Engineering Airport Management
System System
System System

Flight Operation
System Finance Central Reservation
Crew Management
System System
System

Agile Business Process and Demand Mgmt.

Online Ticketing System
 Airline system Components
Inventory and Content Distribution

Compliance and Network Security

Emergency Response & Business Continuity
System to book ticket on airline. Should at least provide for
Central Reservation 1. Internet booking:- Internet Booking System enables passengers, travel
System
agents and corporate customers to search for flights and fares, and book
airline seats on the internet.
2. E Ticketing:-e-Ticketing replaces a conventional paper ticket with an
electronic ticket. All booking and ticket details are stored in the airlines
computer system. Passenger is issued e-ticket receipt for security and
immigration purposes.
3. Booking through ATM and Kiosk
4. Integration with Major Global Distributions
5. Integration with call center for telephonic booking

Agile Business Process and Demand Mgmt.

IT trends in Airline Industry
IT trends in Airline Industry
IT trends in Airline Industry
IT trends in Airline Industry
Some Finding From SITA & Airline Business Survey
No. Of Participating airlines:- 100

1. Asia-Pacific airlines spend an average of 2.0% of revenues on telecommunications and IT

2. 50% of airlines have seen their IT budgets increase
3. over 2004
4. 46% of airlines expect their IT budget to increase in 2006
5. Short-term projects with proven paybacks were rated the highest IT priority by the most
airlines 46%
6. At least 73% of airlines expect to offer some form of inflight data connectivity by 2007 45%
of airlines plan to offer voice mobile telephony by 2007
7. 36% of airlines have deployed self-service kiosks for check-in
8. 23% of airlines use bar coded boarding passes
9. 86% of airlines sell some tickets online
10. 9.7%, or 1 in ten, of all tickets are sold online. Of these, 70% are sold on the airlines own
website 22% of all tickets are fulfilled as e-tickets
 Customer Focused Application
Integrated Backend System`

Inventory Revenue Management

Application Application Transitioning Website
Into Shopping Portal

Introducing
Online FFP/CLP
Cargo Management

Airline maintenance
System

System
Central Dynamic Packaging
Integrated
Database
Back End System
Web Check in, SMS check in
Application

Introducing
E-ticketing/ Web Booking
Crew/ Aircraft
Other Back end
Scheduling
Application Application
Introducing
Wireless Network System
Customer Relationship
Management
 GDS: Global Distribution System - a computer
reservation and information system that is often
operated by multiple airlines, used by travel
agents & other travel professionals and contains
information on all types of travel products
 GDS Accessibility

GDS

Interface Booking Engine GDS data

network

INTERNET

Consumer Travel Agency

 GDS Hardware software

Sabre Oracle sun java

Galileo/Apollo Oracle sun
Amadeus Oracle sun
Worldspan Oracle database usesCompaq Web servers
Interface & GDS/CRS

Customer/agen Searches for System
t logs in to flight as per connects to the
interface need central
inventory DB

2 Way data flow

Business rules Central
Engine Inventory The search
(price points) DB engine
provides
information to
user

The customer
selects his
seat
Revenue Management Systems

The revenue management system is summarized in the figure

above. Once a customer or an agent using a GDS logs into the
server and puts in a search criteria for flights, the system connects to
the airline central inventory database which contains information on
routes and the number of tickets on that particular date. The central
database in turn connects to a business rules engine which
determines the price of tickets on a particular route based on certain
factors which may include :
1. Time of travel early morning and late evening flights are
generally more expensive
2. Day of travel Friday and Mondays tickets are more expensive
than the other days of the week
3. Class of travel Generally very less variation is seen in business
class tickets than economy class.
4. Time of booking The earlier you book tickets before the
scheduled date of departure the cheaper it is.
5.
There are three essential conditions for revenue management to be applicable:

That there is a fixed amount of resources available for sale.

That the resources sold are perishable. This means that there is a time limit to
selling the resources, after which they cease to be of value.
That different customers are willing to pay a different price for using the same
amount of resources
When the aircraft departs, the unsold seats cannot generate any revenue and thus
can be said to have perished.
Baggage Handling systems
 All major airports around the world use RFID based baggage handling systems. Once
the passenger checks in his baggage,a tag is stuck onto the bag, a counterfoil of which
is stuck on the boarding pass. This tag contains a barcode which is scanned by the
system during check in and through this screening, the baggage gets onto a conveyor
belt.
At an airport there are multiple flights to multiple destinations so there are risks of
sending a baggage on the wrong flight. So there are RFID readers along the conveyor
belt which reads the tag from a distance and guides the baggage to the loading tray of
the destination airline.
 Developing IT Roadmap for Airline

Demand
Data Warehouse
Forecasting Alert Systems CRM System
&BI
System

Central Database

Integrated Back End System

Robust Delivery Network

Planning IT
Wireless Network
system
Internet Network
for Empowered
Mobile Network
Airline
Front Office/Cal Center
(Wi-Fi)
 Bus ticketing management system is related to the manages timing, fare, routes details etc.

This system is useful in the future for to manage the system of buses in local and rural areas.

This system will also remove the human mistake and two modules we used in our project is login
module and the Bus management (route) modules.

It provides function i.e. Bus maintenance, record maintenance and remainder (information

stores).
 Requirement & Analysis

Maintenance Design

SDLC
Testing Deployment

Implementation

FIGURE:- SYSTEM DEVELOPMENENT LIFE CYCLE

Module Used In Project

Login
Route Management
Route Management
Ticketing
 Max Bus No B_source
Charge
Contact-
no. cC B_Desti
Age Name Route
nation

Passengers Gender Bus Bus Details

Type

Bus
Address Time

Reserve
Minimum
View Charge

Ticket Date
Ticket _id

Ticket Beginni
ng Stop

Fare Stages
End Stop
Ticket
No
 APPLICATION
1.Private and public transportation
2.Toursim
3. City transportation system
 SDLC
It is also referred as app development life cycle.
The system development life cycle concepts applies to a range of
hardware and software configuration.
It also include some phases:
Analysis
Design
Coding
Testing
 FUTURE WORK AND CONCLUSION

1.In future we can add new routes, spots

according to need of company.
2.We can implement our software for online bus
ticket reservation system.
3.We can add unique identification system to
identify our system.
 ONLINE TICKETING FOR
ENTERTAINMENT
MOVIES
REALITY SHOW
EVENT & SEMINAR ETC

LIKE QFX CINEMA TICKETING SYSTEM