RESUME WRITING

INTERVIEW SKILLS
CORPORATE ETIQUETTES
PERSONALITY DEVELOPMENT AND
GROOMING

Dr. Krati Jain

(CS,PGDBA,M.Com)
kratijain1111@gmail.com
 Resumes
What is a resume?
A brief written account of background, work experience, and professional
qualifications (that use SPECIFIC examples). The objective of your resume is
to get you an interview, and the interview will get you the job (hopefully)!
Typically submitted to employer with the application.

Historically, resumes were printed professionally on nice stock paper.

However, today most employers are wanting electronic versions (like
Microsoft Word and PDF).

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 Resume
Dos and Don'ts
No errors! Use spell-check, proofread, AND have
others look over it.

Use perfect punctuation, grammar, and spelling to

demonstrate you are able to communicate effectively.

Be concise. Employers typically scan resumes quickly.

Save the detail for your interview.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 Resume
Items to include:
Contact information

Objective statement

Education

Work (or Professional) experience

Special skills
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
 Interview techniques:
Before the interview
Prepare and Practice

Prepare: your answers to typical interview questions

Practice: saying your responses out loud. Using a

friend or family member can help

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 Interview techniques:
during the interview
Be on time (and by this, we mean 5-10 min. early)

Make eye contact

Firm hand shake

Stay calm

Speak audibly and clearly

Practice good posture and be conscious of your body language

Know and avoid your nervous habits (EX: Do you constantly pull at
your neck collar? Do you say like or umm a lot?)
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Interviews
Interview = A meeting with an objective
Employers objective is to find the best person for the job
Employer: reviews candidates experience and abilities
Can you do the job? (skills, abilitie, qualifications)
Will you do the job? (interest, attitude & motivation)
How will you fit into the organisation? (personality)

You: impress employer and assess position on offer

What does this position offer me?
How does it fit with my career plans?
Congratulations - you have passed the first hurdle
You must prove that you are the most suitable candidate for
this position
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Preparation is the key to success

Review own skills, experiences and qualities

Check CV
Anticipate questions and identify relevant examples
Prepare key selling points
Research organisation
Websites, reports, articles, company literature, etc
Contacts with knowledge of organisation or sector
Relevant articles in the press
Personal visit or telephone call
Research job and occupational area
Job description or similar
Current issues
Prepare your questions
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Practice
Watch the Body Language
First impressions very powerful
Allow time to relax
Dress appropriately
Entrance, introductions & handshake
Smile and make eye contact
Be aware of own movements
Watch body language of interviewer

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Typical Questions

About you
Tell me about yourself - Bring me up to date with your CV?
Why did you choose that particular degree programme?
What experience have you had that is relevant to this post?
What would you consider your major achievements to date?
About the job
What interests you about this job?
What do you know about this organisation?
What other options are you considering?
How do you see your career developing 5 years?
If you were Head of Department, what would be your priorities?
General knowledge
What do you think of the Governments policy on college fees?
Whats your opinion
Dr.of theJainRyanair
Krati bid for Aer Lingus?
(CS,Ph.D,M.Com,MBA)
Other Type of Questions
What if Questions
No experience - how are you likely to respond to a situation
Probing Questions
How exactly did you deal with the situation?
How did you know it worked?

How did you feel about the outcome?

Could you have handled it differently?

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Competency-based Interviews
Company identifies key skills required for job
Designs questions to elicit evidence of skills
Emphasis on past behaviour as predictor of success
Teamwork: Describe a team project you worked on. What problems arose?
How did you deal with them?
Communication Skills: Describe situation when you had to persuade
others to support your view. Give an example of any reports youve written which
illustrate your writing skills
Interpersonal skills: What kinds of people do you find it difficult to work
with? How do you handle those situations?
Taking Responsibility: Describe a time when you took responsibility to
achieve a challenging goal
Problem-solving:Tell about a time when you had several tasks to manage at
one time with conflicting deadlines.
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Matching Skills to Requirements

Employer needs Your evidence

Communication Presentation to class
Team work Example from Coop
Leadership Class rep, Committee
Initiative Fundraising for charity
Customer Care Working inSupermarket
IT Designed website
Commercial awareness Business pages
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Your Answers
Listen carefully, seek clarification
Illustrate answers with real examples and
evidence
Be positive constructive criticism
Keep answers specific
Take time to respond
Be alert to interviewers body language
Speak clearly, smile and show enthusiasm
Know what you want to say, and find the
opportunity
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Qualities Employers Seek
Good all-round intelligence
Enthusiasm, commitment and motivation
Good communication skills
Team work ability
Ability to solve problems
Capacity to work hard
Initiative and self-reliance
Balanced personality

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Certain important business Etiquettes are :
E-mail etiquette
Dining etiquette
Telephone etiquette
Office etiquette
Meeting etiquette
Business card etiquette
 Email etiquette rules
Be concise and to the point
Use proper spelling, grammar & punctuation
Make it personal. Avoid using Bcc and Cc unnecessarily
Use templates for frequently used responses
Use a meaningful subject
Read the email before you send it
Keep attachments to a Minimum and mention your attachment
in the content
Take care with abbreviations and emotions
Take care with rich text and HTML messages
Use active voice instead of passive voice
Telephone etiquette
Identify yourself when making a call
Address the caller by his name in a courteous manner
Keep conversation brief
Never be impatient
Listen carefully
Do not interrupt
Do not eat or chew something while speaking on phone
If you wish to put the caller on hold, request his permission to do so
Close your conversation with an appropriate salutation
Let the caller hang up first
In case of missed calls, return the call within a reasonable period of
time
If some one calls you by mistake, inform the caller politely that he
reached a wrong number
Reasons for firing employees
- Bad language.
-Excessive workplace gossip.
-Drinking on the job.
-Leaving without telling anyone.
-Too many personal calls
Breaches of office etiquette
-Bad hygiene.
-Bad habits.
-Wastefulness with paper.
 PERSONALITY
Way in which individual reacts and interact with others.

Personality development is actually the development from the

organized pattern of attitudes and behaviors which makes an
individual distinctive.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

THINGS TO ENHANCE YOUR
PERSONALITY
Don't compare your life
Don't have negative thoughts or things you cannot
control. Instead invest your energy in the positive
present moment
Don't waste your precious energy on gossip
Dream more while you are awake

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 Factors of Personality
Biological Factors

Social factors

Cultural factors

Physical environments

Situational factors

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 IMAGE PROJECTION

Appearance:
Your body language, clothing attire and overall posture.
Personality:
Your behaviour, communication skills and attitudes toward
people.
Competencies:
Your special skills fulfilling task requirements.
Differentiation:
What separates you from others and leaves a lasting memory
in the minds of others.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Image: with Groups

Your public image is critical when you are

addressing your class or a larger
group. People generally retain or
remember 4% of the content of any
presentation, speech or talk, but they
always remember 100% of how they felt
about it.
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
First impressions

Within few seconds of seeing a person for the first time

we have decided their:
social status
education

religion

sexuality

friendliness

aptitude

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 First impressions: the 93% rule

38% tone, pitch

55% appearance &
& pace of your
body language
voice

7% what
you say

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

What is Grooming
It is the process of making yourself look neat and
attractive.
The things which you do to make yourself and your
appearance tidy and pleasant.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Clothes and manners do not make the man; but, when he is made,
they greatly improve his appearance

Whether this is real or imaginary the most

important fact is that your appearance influences
the opinions of everyone around you
Your Professionalism, intelligence and the trust
people form in you is mainly due to your
appearance

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Some of the perceptions people can form solely from
your appearance are:

Your professionalism.
Your level of sophistication.
Your intelligence.
Your credibility.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Personal Grooming habits

Grooming involves all the aspects of your body:

Overall Cleanliness

Hair.

Nails.

Teeth.

Uniform

Make-up

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

DRESSING SENSE

FORMALS :

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

BELTS
Wear only formal belts with a sleek buckle.
As thumb rule, match your belt to your shoes.

Avoid these buckles.

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Shoes - Men
Wear a good pair of leather shoes- black and brown shoes.
Shoes must be polished everyday.

Choose black, brown or burgundy shoes. Shoe

color should match your trousers or be of a
darker color.
Shoes should be in good condition and polished.
Socks should match the color of your suit and
cover your calves. (Should be washed daily)

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Lets remember
A neat and clean formal attire at all times.
Hair neatly tied up.
No Bad breadth
Clean and washed socks with polished shoes.
Usage of a mild deodorant

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Angelina Jolie

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Drew Barrymore

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Halle Berry

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Miley Cyrus

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

 Problem Solving Technique

When you, or any of your associates, are tempted to

worry about a problem, write out and answer the
following questions:

What is the problem?

What is the cause of the problem?
What are all possible solutions?
What is the best solution?

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
Interpret the Image

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)

Dr. Krati Jain (CS,Ph.D,M.Com,MBA)
 Dr. Krati Jain
(ACS,PGDBA,M.Com)
kratijain1111@gmail.com
Dr. Krati Jain (CS,Ph.D,M.Com,MBA)