Weekly dashboard: Week 10 (17-Jul-15)
WEEK #10
On track Minor delay Major Delay
Progress made till this week
(Week 10: 13th July
Launched operational pilot initiatives in Nagpur
& Amritsar around issues on secondary
logistics; assigned owners and timelines
Defined operational pilot initiatives around
Enhance
accounting statements in Nagpur, Amritsar and
Aasman Siliguri
Developed background work on influencer
engagement and developed case studies on Asian
Paints, Pidilite, UltraTech & ACC
Launched quantitative survey in the field for all
the stakeholders; quant survey delayed by ~4 weeks
Trained Nielsen team in person across 4 centers
the survey of all the remaining stakeholders (dealers
and retailers); accompanied field team in the first
Expand reach few interviews
Continue back-end preparation to analyze data
(refine NPS excel model etc.)
Finalized list for B2B customers for interviews
and started the process of scheduling interviews
Refined institutionalization model for NPS ++
Institutionalize based on discussion with the Mr. Sanjay Gupta and
NPS++ the working group
Discussion with Mr. Soni and Mr. Mathur to get
inputs on B2B interviews
Overall/ Others
Discussion with Mr. Abhijit Ghosh on operational
initiatives for Eastern region
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Key priorities for next week
17th July) (Week 11: 20th July 24th July)
Follow-up on prioritized operational pilot initiatives
with the regional teams; remove potential
challenges/roadblocks (if any)
Share best practices (case studies, etc.) on
influencer engagement and hypothesis on key
imperatives with the working group
Understand price revision mechanism in Nagpur
market and explore possibility of executing in other
markets
Oversee data collection of the quant survey; ensure
quality checks and remove any potential roadblocks
Continue back-end preparation to analyze data
(refine NPS excel model etc.); analyze the early data
(~20-30% data) and draw emerging insights
Schedule and conduct ~20 B2B interviews (with
commercial & technical personnel within the B2B
customer organization and independent consultants) on
priority for the B2B customers
Refine governance model for NPS ++ (team structure,
roles & responsibilities, survey process, strategic and
operational loop, initiatives plan, tracking mechanism
etc.) based on inputs from steering committee
Progress update meeting with Mr. Ajay Kapur and
other members of leadership forum
Discussion with Mr. Vivek Deshpande and Mr. Soni to get
inputs on influencer engagement
MUM NPS++ Weekly dahsboard_Week 11 1