Diversity Management

Agenda

Introduction
Case Study
Questions based on case study
Diversity

Workplace diversity refers to the variety of differences between the people in

an organization.
Major forms of Workforce diversity
Surface-Level Diversity
Deep-Level Diversity
Discrimination

Discrimination is treating a person unfairly because of who they are or because they
possess certain characteristics.
Age
Gender
Disability
Tenure
Religion
Race and Ethnicity
Managing Diversity

Attracting, Selecting, Developing & Retaining Diverse Employees

Maintaining Diversity in Groups
Effective Diversity Programs
Foster the skills and abilities of all workers
Periodic job rotation
Teach Market advantages
Teach Personal advantages
Case Details

Head of Mr.
Department Bond

Supervisors Mr. Will Mr. B

Mr.
Employees Mr. X Mr. Y
Black
Observations and Justification

Mr. Will illustrated his observations over the year

Frequently late
Absent rate above average
More socialized on job
Use of telephone for personal use
Frequently leaving his work to talk to other employees

Reason for outburst

Mr. Black had come in late, and after about an hour of work he made a telephone call
which the supervisor had timed as lasting 14 minutes. Mr. Will then started his tirade. Mr. Black
denied being on the telephone that long, Mr. Will called him a liar, and they continued the
vituperative exchange.
Questions from Mr. Bond
Whether he had disciplined Mr. Black before, since apparently he had a poor record.
placed on probation or had been warned.

Justification provided by Mr. Will

He was afraid to discipline the employee because he was black.
Impression he had from Mr. Bond and higher management was that black employees
should be given special treatment so that they would feel welcome and not
discriminated against.
He felt the company wanted to impress the public with its forward-looking employment
practices and didnt want any trouble with the black community.
As a result, he was lax in discipline and had kept a hands-off approach with all black
employees until his outburst.
Why?

Wrong Perception about Management

Perception is a process by which individuals organize and interpret their sensory

impressions in order to give meaning to their environment.

Lack of communication between peers & Manager

Ambiguous about company Policies

What?

Well define policies against discrimination

Clear Communication throughout organization
Induction and orientation
Poor Communication

Lack of communication between Mr. Will and Mr. Black

Mr. Bond to Mr. Will

Clear his perception

Reorientation
Weekly review meeting
Being upfront with the associates