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DAVES BURGERS
CASE ANALYSIS
Group members
Angad Jain 16dcp-066
Anurag Kar 16dcp-083
Samriddhi Saxena 16dcp-103
Ravi Kiran 16dcp-116
Tanvi Jain 16dcp-117
V Bhargav Kamesh 16dcp-118
Slow, erratic service at the drive
through windows resulting in loss
Problem statement of market share to the competitors.
Average service time - 2.6 minutes
USL 2 minutes; ideal 1.5 minutes
STEPS TAKEN IMMEDIATE RESULTS
Technique used
Statistical Process
Control Chart :
Observations
MEAN CHART
Observations
MEAN CHART
UCL LCL
For example:
A) 3 - 1 min = 2 min
B) 6 - 4 min =2 min
There is no way to determine the reduction in service time.
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