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Conflict

Management
-
Jitesh Aggarwal
What is Conflict ?
A state of disagreement between two
or more individuals or groups, with
each individual or group trying to gain
acceptance of its view or objective
over others.
A state of incompatibility of ideas
between two or more parties or
individuals
Why Conflict Arises

Type A Personality

Vs.

Type B Personality
Type A Personality

Rarely competitive
Enjoys leisure time
Does not anger easily
Does job well but
doesnt need
recognition
Easy-going
Type B Personality

Highly Competitive
Strong Personality
Restless when
inactive
Thrives on deadlines
Aggressive People
Body language
Stiff and straight
Points, bangs tables to emphasize
points
Folds arms across body
Verbal language
Aggressive people
I want you to
are basically
You must insecure.. Try to
Do what I tell you! avoid them.
Youre stupid!
Submissive people
Body Language Verbal Language
Avoids eye contact Im sorry
Stooped posture Its all my fault
Speaks quietly Oh dear

Submissive people
have a great sense
of inferiority
Assertive People
Body language
Stands straight
Appears composed
Smiles
Maintains eye contact
Verbal language
Lets
How shall we do this?
I think What do you think?
I would like
Types of Conflict

Functional
Dysfunctional
Task
Process
Relationship
Causes of conflict

Poorly defined goals


Communicational Barriers
Divergent personal values
Lack of cooperation/trust
Competition of scarce resources
Unclear roles/lack of job description
Effects of conflict
(Positive)

Acts as Motivating Factor


Provide Creative & Innovative Ideas
Introducing Variety
Create Understandings
Effects of conflict
(Negative)

Stress
Absenteeism
Lack of new ideas
De-motivation
Non-productivity
Conflict Table

I win I lose

You win Win-Win Lose-Win

You lose Win-Lose Lose-Lose


Methods to deal with
conflicts

Competition (win-lose situation)


Accommodation (win-win situation)
Avoidance (lose-lose situation)
Compromise (lose-lose situation)
Collaboration (lose-win situation)
Preventing Conflict

Suggest way forward


Preventing Conflict
Review past conflicts
Assess communication skills of those involved
Read body language of participants
Assess positive and negative personality traits of
people involved
Preventing Conflict
Frequent meeting of your team
Allow your team to express openly
Sharing objectives
Having a clear and detailed job description
Distributing task fairly
Never criticize team members publicly
Being a role model
Preventing Conflict

Manage the language used


Choice of words
Reduce technical language
Allow for cultural differences in
language
Words may have different meanings for
different peopleask them to elaborate
Thank You ;)

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