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Cluster Switch
Troubleshooting
Introduction
Cluster switch cases supported by L1.
Cluster switch types
Useful Data to collect
Cluster Switch alert types
Fru Failures and Replacements
Additional Resources
Q&A
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Introduction
L1 will now be responsible for supporting the following types of
Cluster Switch autosupport Alret types:
SwitchPsuFanNotOperational_Alert
SwitchFanNotOperational_Alert
SwitchPowerNotOperational_Alert
SwitchPowerNotPresent_Alert
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CN1610 Overview
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CN1601 Overview
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Cisco NX5010, NX5020, NX5596 Overview
The Cisco Nexus 5500 switch is a top-of-rack, 10-Gigabit Ethernet and Fibre channel over
Ethernet (FCoE).
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Data to collect
show enviroment: The most useful command for switch hardware issues.
Displays information about Fans, LEDs, temperature and power supply
information.
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Data to collect
switch# show environment
Fan:
------------------------------------------------------
Fan Model Hw Status
------------------------------------------------------
Chassis-1 N5K-C5020-FAN -- ok
Chassis-2 -- -- absent
Chassis-3 N5K-C5020-FAN -- ok
Chassis-4 N5K-C5020-FAN -- ok
Chassis-5 N5K-C5020-FAN -- ok
PS-1 N5K-PAC-1200W -- failure
PS-2 N5K-PAC-1200W -- ok
Temperature
-----------------------------------------------------------------
Module Sensor MajorThresh MinorThres CurTemp Status
(Celsius) (Celsius) (Celsius)
-----------------------------------------------------------------
1 Outlet-1 60 50 41 ok
1 Outlet-2 60 50 44 ok
1 Outlet-3 60 50 36 ok
1 Outlet-4 60 50 39 ok
1 Intake-1 50 40 26 ok
1 Intake-2 50 40 25 ok
1 Intake-3 50 40 25 ok
1 Intake-4 50 40 25 ok
1 PS-1 60 50 20 ok
1 PS-2 60 50 27 ok
3 Outlet-1 60 50 30 ok
2 Outlet-1 60 50 32 ok
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Data to collect
Power Supply:
Voltage: 12 Volts
-----------------------------------------------------
PS Model Power Power Status
(Watts) (Amp)
-----------------------------------------------------
1 -- -- -- fail/shutdown
2 N5K-PAC-1200W 1200.00 100.00 ok
Mod Model Power Power Power Power Status
Requested Requested Allocated Allocated
(Watts) (Amp) (Watts) (Amp)
--- -----------___-------- ------- ---------- --------- ---------- --------
--
1 N5K-C5020P-BF-SUP 625.20 52.10 625.20 52.10 powered-
up
2 N5K-M1600 54.00 4.50 54.00 4.50 powered-
up
3 N5K-M1008 9.96 0.83 9.96 0.83 powered-
-------------
Total Power Available 510.84 W
-------------
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Autosupport types and Proceedures
SwitchPsuFanNotOperational_Alert
Probable Cause:
The chassis fan on the cluster switch is not functioning properly, is not
installed correctly, or has been removed.
Corrective Actions:
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Autosupport types and Proceedures
SwitchPsuFanNotOperational_Alert
Probable Cause:
The chassis fan on the cluster switch is not functioning properly, is not
installed correctly, or has been removed.
Corrective Actions:
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Autosupport types and Proceedures
SwitchPowerNotOperational_Alert
Probable Cause:
The power supply has failed, is not receiving power, or is not installed.
Corrective Action:
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Autosupport types and Proceedures
SwitchPowerNotPresent_Alert
Probable Cause:
The power supply has failed, is not receiving power, or is not installed.
Corrective Action:
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Fru Failures and Replacements
If one PSUs fails (with both PSUs present), the system issues
warning and sets system fans to maximum speed. The system
does not shut down due to single PSU failure exclusively.
If one out of two PSUs is removed, the system issues warning and
sets system fans to maximum speed. The system does not shut
down due to single PSU removal exclusively.
If a single system fan fails, the system issues warning and sets
remaining system fans to maximum speed. The system does not
shut down due to single system fan failure exclusively.
If two system fans fail, the system issues warning and sets
remaining system fans to maximum speed. Fan failures in the
same fan FRU or different fan FRU are not differentiated. The
system will shut down after 2 minutes if the two-fan-failure
condition persists.
If more than two fans fail, the system issues warning and shuts
down immediately.
The system can only sustain a single Power supply failure if only
two are originally equipped.
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Additional resources
https://kb.netapp.com/support/s/article/autosupport-message-health-
monitor-process-cshm?t=1475601845266
https://kb.netapp.com/support/s/article/triage-template-how-to-diagnose-
cisco-cluster-switch-issues-in-clustered-data-ontap-configurations
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When to escalate
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Questions
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