organisational unit that takes care of the centralisation and co-ordination of the management of the projects. There are three processes inside the Pre-sales and Bidding management for the customers to engage customer for the business solution. They are: Request for Information (RFI) Request for Quotation (RFQ) Request for Proposal (RFP) Pre Sales and Sales After the proposal has been given from the company and an RFP has been generated by the client, the following parameters are kept in close schedule: Company capability Team structure Governance model Service level for RSA Penalty or rewards Value addition index with respect to competitors Once all these parameters have been checked upon, a liability section should be signed by both the parties which contains the basic confidentiality agreements and how they would be implemented upon.