Trident is a multispecialty

hospital located at
Shamshabad.

This project deals with study

of the process analysis of the
ambulance services offered
by the hospital.

Dr. M.Satyam Yadav

Source: M.B.B.S M.S(Ortho)
Anumaya (Ambulance driver)
 Since trident is the only big
multispecialty hospital
available in Shamshabad,
people rely on its
ambulance services for
any emergency situations
occurring 3-20 KM radius.
As soon a call is received
by the hospital, the
ambulance is made ready
and reaches the site in the
least possible time
Cycle Time: 74 min 30 sec
Bottle Neck: Travelling to Site &
Travelling back to hospital
Number of ambulances = 2
one medium sized ambulance
one big ambulance
Total number of drivers =2(drivers well aware of the locality)
Number of people inside the ambulance =2(one driver and one
medical assistant)
The process begins from the reception of call ,to the ambulance
department of the hospital.
When an accident occurs its always the witness who calls to the
nearest ambulance service available.
Trident hospital ambulance service- 08413 223555
 Call reaches reception

Receptionist quickly collect details of

location.

Time taken-30sec.
 Receptionist informs driver and
assistant-1min

Assistant collects medicines from

freezer and driver quickly checks the
ambulance-2 min
total time is 3 minutes.
 Most important process ambulance
travels from the hospital to the site.

The average time taken -30

minutes(*20km radius heavy traffic)

Bottle neck1
 Medical assistant inspects the patient and
provides the basic first aid.

Patient is then boarded into the ambulance.

Average time taken for process -10minutes.

 Ambulance with patient starts travelling back.

Initial treatments provided inside ambulance with the help of

life saving instruments. .(includes basic instruments like
intubation tray, stretcher, oxygen cylinder, starch and saline
solutions, ambubag, first aid box, oxygen mask)

Average time taken to reach back -30 minutes(*same traffic

conditions)

Bottleneck2
 Patient is deboarded from ambulance and taken to the casualty
ward
This process of taking the patient from the ambulance to
casualty room takes about 1 minute.
At the casualty room the treatment begins for the patients.
Bottle neck = total travel time i.e. time taken to reach the site +
time taken to reach the hospital form the site=30 minutes
PROCESS TIME TO COMPLETE THE
PROCESS
Identification of Chief complaint and 30 Seconds
getting the address
Assign Vehicle 3 Minutes
Travelling to site 30 Minutes
First Aid at Emergency Site 10 Minutes
Travelling back to Hospital 30 Minutes
Patient Handover 1 Minutes
https://drive.google.com/open?id=0B6R
Up4pTQimRcm5DSndfdG9uaUU
 GIVE CLEARANCE TO
AMBULANCES DURING
EMERGENCY