Management Information System

M. Iqbal Saryuddin A, SE, MTI

Where Are We Now?

Industrial Age Information Age

Computers &
Machines
Information Systems
Development of
Business Information System

From local to national

to global business

From price
to non-price
competition
From buyer needs
to buyer wants
Information Technology (IT)

2 Cs
Computer
Communication
An enabling tool for developing
information systems
IT as a competitive advantage
IT as a competitive necessity
Activities
Support
Value Chain Model

Firm Infrastructure

Human Resource Management

Technical Development
Profit
Procurement Margin
Activities
Primary

Inbound Outbound Marketing Customer

Logistics Operations Logistics & Sales Services
What is a System

A set of elements or components that are formed

and interact to accomplish a goal (e.g. transform
data into information)

Input
Processing Output

Feedback Loop
An HR Example

Input
Processing
Output
(hours worked) (cut paycheck)
(Calc. Net pay)

Feedback Loop
(Is paycheck accurate?)
 Information System

An Information System is not:

A personal computer
E-mail
Internet & WWW
Windows 98
Microsoft Word

Information System ...

Manual system?
Computer-based system?
Data:
Facts that have to Management Information
be processed or
organized for System
meaningful use

Input
Interrelated components working
together to collect, capture, process,
store, disseminate information to sup
port decision making and the man
Process
agerial functions of planning, organ
izing, coordinating, controlling, and
communicating in an organization
Output
(Laudon and Laudon)
Information:
Processed and
organized data
Data Vs. Information
Finance
Justin
Communications
Pujah

Zlotnick Ty

Psychology Shah
Alge
Richardson
Data Vs. Information

LastName FirstName Major Favorite_Teacher

Richardson Ty Psychology Alge

Shah Pujah Finance Alge

Zlotnick Justin Communications Alge

What is a CBIS?
Computer-Based Information System
An information system that uses computer
technology to perform some or all of its intende
d tasks
CBIS includes hardware, software, database,
network, procedures, people, purpose, and socia
l context
CBIS can be classified by organizational levels,
functional areas, and support provided
Organizational Levels of CBIS
Personal-level Information System (PIS)
A stand-alone PC

A mini/mainframe-based system

A networked PCs system

Workgroup Information System (WIS)

Departmental Information System (DIS)
Enterprise Information System or
Organizational Information System (OIS)
Inter-organizational Information System (I-OIS)
Functional Areas of CBIS

Accounting Information System (AIS)

Financial Information System (FNIS)
Marketing Information System (MKIS)
Human Resource Information System (HRIS)
Manufacturing Information System (MFIS)
Support Provided by CBIS
Transaction Processing System (TPS)
Supports activities central to the mission
Office Automation System (OAS)
Supports office workers
Intelligent Support System (ISS) or
Knowledge Work System (KWS)
Supports knowledge workers
Support Provided by CBIS
Management Information System (MIS)
Supports operational managers
Decision Support System (DSS)
Supports managers and analysts
Expert System (ES)
Provides intelligence to managers
Executive Information System (EIS) or
Executive Support System (ESS)
Supports executives
Executives
EIS

Customized ES
Information DSS

MIS KWS

TPS OAS
Operations

Unstructured decisions
Summary reports
Ad-hoc queries
Environmental data

Structured decisions
Detailed reports
Fixed format / periodic reports
Internal data
 I-OIS EIS

1. Support Provided
ES
DSS
3. Organizational
Levels MIS KWS
OIS
(MIS) TPS OAS

AIS FNIS MKIS HRIS MFIS

2. Functional
DIS Areas

WIS
PIS
 System Concept System Boundary

Organization
External
as a System
Internal Consists of
Each subsystem functional
can be viewed as Subsystems
another system; AC
FN Interact and
and consists of its
inter-linkage
own subsystems
among the
subsystems
HR to achieve
A
MFG org. goal
B

Achieve
Direct
MK
C D
Each subsystem
has its dept. goal
Operational Strategy and MIS
Alignment
International Strategy
Multinational Strategy
Global Strategy
Transnational Strategy