The Quality Management System

of Sataedu
Doing the right things
in the right way
Kristiina Salmi
SATAEDU Satakunta Educational Federation of Municipalities
 Sataedu is a new organisation

• Our goal is to have one united Sataedu

• With the help of Quality Management System unity will be
achieved
–A management tool in our changing process
–All the work done in Sataedu is in scope of this quality system
–Whole personnel is committed to and responsible for the quality
system
–It helps to understand our:
• Objectives , goals
• Results
• Development targets
 In other words it defines the course of our organisation
 Quality system is based on

- Quality management system ISO 9001

- Environmental management system ISO
14001
Sertified in April 2010
- Occupational health and safety
management system OHSAS 18001
Intend to sertify in January 2012
 Process approach in Sataedu
JOHTAMINEN JA
KEHITTÄMINEN

A
TALOUSHALLINTO HENKILÖSTÖHALLINTO S
I
A A
TIETOHALLINTO MARKKINOINTI JA K
S VIESTINTÄ
A
I S
T
A Y
K OPETUS JA OHJAUS Y
A T
Y
S ALUEKEHITTÄMINEN V
Ä
I
S
Y
OPISKELIJAPALVELUT RAVITSEMISPALVELUT Y
S
PUHDISTUSPALVELUT TEKNISET PALVELUT
 Process approach in Sataedu
Core processes:
– Teaching and supervising
– Regional impact

Supporting processes:
– Management and development
– Financial management
– Personnel management
– Information management
– Communication and marketing
– Services for students
– Food services
– Cleaning services
– Technical services, property maintenance
 Objectives for operation in Sataedu are
defined in QS
- SATAEDU mission, vision and values

- SATAEDU quality policy, environmental policy and

occupational health and safety policy = Sataedu operating
policy

- SATAEDU strategy and programmes: pedagogical, adult

education, personnel and enviromental programme => quality
and enviromental objectives of Sataedu
- Well-being programme in 2012 => occupational health and
safety objectives

- Objectives and plans of processes

 All work and operation in Sataedu is
guided with QMS
- Work during processes is guided on two levels - procedures
- Macro level – on federation of municipalities - director
- Micro level – on unit level - principal

- Procedures determine: who, where, when and what – but not how

- We trust on knowledge and skills of personnel: education and

experiences

- QMS describes responsibilities and authorities of personnel

- Organisation chart and matrix of authorities
 We are evaluating our operation with
QMS
- Evaluating shall demonstrate the ability of processes to
achieve planned results

- Measurement of customer satisfaction: students,

personnel, customers, interested parties
- Satisfaction of students and personnel are measured two
times in a year
- Image research
- Measurements of process performances: graduates,
becoming employed, financial statements,amount of
waste …
 .. evaluating

- Internal audits
- our operations conforms the planned
arrangements
- Strengths, developing tasks and developing
suggestions, nonconformities
- Principals in internal audits are confidientiality
and independence
- 40 educated auditors
- About 30 internal audits in a year
 … evaluating
- Preventive and corrective actions
- The team, who carries the responsibility, takes corrective actions
- These actions are documented to the memo of the team

- Management review
- Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy
and effectiveness
- MG evaluates the objectives and results of the organisation
- MG uses the data provided by QS, for example:
- Feedback of different processes
- Previous corrective actions
- Satisfaction surveys

- External audit
- Once in a year by Det Norske Veritas
- April 2010, January 2011, January 2012
 Ruori (rudder, steering wheel)

Ruori is Sataedu´s Intranet

It´s built on processes of QMS

There are all prosedures, documents, memos,
results ..
 Quality group

Quality manager on the makro level

- Ensuring that processes needed the QMS are established and
maintained
- Is reporting to management group on the performance of the QMS
and any need for improvement

Quality supervisor on the mikro level within

the units
Environment supervisors
Safety supervisors
 Quality is

- Achieving common goals

- Giving feedback
- Evaluation and development
- Acting according to common values
- Participating in quality work
 Environmental management
system
Plan – Do – Check – Act (PDCA) =
Continual improvement
Plan: Establish the objectives and processes necessary to
deliver results in accordance with the organization´s
environmental policy
Do: Implement processes
Check: monitor and measure processes against
environmetal policy, objectives and targets
Act: take actions to continually improve performance of the
environmental management system
15
 Environmental policy

Satakunta Educational Federation of Municipalities

is committed to considering the environmental
effects of all its activities and to minimizing their
negative effects to the environment. We
continually aim to enhance the level of our
environmental abilities. We guide our students
and staff towards healthy and sustainable
activities.
Based on our vision, mission and basic values
 Sataedu Environmental programme 2010-2012:

PDCA
once in a programme period
Environmental review

Identify the environmental

aspects

Determine the aspects

which have significant Plan
impacts on the environment

Legal requirements Establish environmental

and other objectives and targets
requirements to
environmental
aspects
Define means, resbonsibilities once in an year
Enviromental Law and time-frame
Registry

Implementation
Do

Measurement, evaluating
Check

Improvement actions
Act
 Environmental review in every unit
in 2009:
• Legal requirements to environmental performance
• Use of natural resources, water, energy
• Use of raw materials
• Waste treatment and sorting
• Hazardous and toxic waste
• Emissioins to air and water
• Soil and groundwater contamination
• Noise and dust
• Occupational health and safety systems
Identify the environmental aspects
• The amount of waste, sorting and recycling
• Occupational safety
• Smoking
• Consumptions of paper products
• Electrical and thermal energy use
• Water use
• Eco-friendliness of procurement
• Use of web conferencing platform
 Determine the aspects which have
significant impacts on the environment
Criterion Rating scale

0 1 2 3
a) Legal requirements No requirements Some of req.. Normed Subject of
license
b) Impact on No impact Some impact Clear impact Significant
environment impact
c) Amount of waste Little Some Much Very much
d) Requirements of No mention Discussed Hopes Absolut
stakeholders reguirements
e) Costs/benefits Very high High Some Little
f) Failure probability Very improbable Improbable Probable Very probable
g) Capability to inluence Very little Little Good Very good

20
 Enviromental aspects

Sataedu Environmental aspects Environmental impact (a+2b+c+d+e+f) *g =

Smoking Health, cleanliness, fire, image 2 3 2 2 1 3 2 32

Occupational safety Accidents 2 3 1 2 2 1 2 28

The amount of waste, sorting and Environmental load 1 2 1 2 1 3 2 24

recycling
Use of web conferencing platform Emissions from transport 0 2 1 1 1 1 1 21
Consumptions of paper products Environemtal load 0 1 2 1 2 2 2 18
Eco-friendliness of procurement Environmental load 0 1 1 1 1 2 2 14
Electrical and thermal energy use Environmental load 0 1 1 1 2 2 2 14
Water use Enviromental load 0 1 0 1 2 1 1 6

21
Establish environmental objectives
and targets
• Eco-friendly life-cycle management
• Smoking reduction, stuff and students
• Reduction in paper consumption
• Reduction in electrical and thermal energy use
 Define means, responsibilities and
time-frame
Target Means Resbonsility Time-frame Measurement
Eco-friendly life-cycle 1. Environmental aspect in procurement Talousjohtaja v. 2010 tehty/ei tehty
management
2. Long life of machines with maintenance Tekniset tiimit v. 2010 - käyttöiän seuranta

3. Recycling of waste, raw material, machines ect Opintoalavastaavat, v. 2010 - tehty/ei tehty
ympäristövastaavat
4. Sorting waste, especially hazardous waste Ympäristövastaavat tehty/ei tehty
v. 2010 -
5. Hazardous chemicals in use and storage Ympäristövastaavat v. 2010 - tehty/ei tehty

6. Staff and student orientation and education Ympäristövastaavat. v. 2010 - toteutetut

henkilöstö perehdytykset
7. Sustainable development in curriculums Apulaisrehtorit/ v. 2011 - tehty/ei tehty
opintoalavastaavat
8. Use of web conferencing platform Tietohall.tiimin vetäjä v. 2010 - alustan käyttö
Smoking reduction, stuff 1. Non-smoking units Rehtorit, Savuton 1.8.2010 Ao tehty/ei tehty
and students Sataedu- työryhmä v. 2012 Ak tupakoitsevien
2. Support to smoking cessation for students and stuff v. 2010 määrä
Apulaisrehtorit v. 2010 tehty/ei tehty
3. Control and disciplinary procedures

23
Reduction in paper
consumption
Reduction in electrical and
thermal energy use
1. Mitataan paperinkulutus kaikissa yksiköissä ja näiden tietojen Talousjohtaja v. 2010 tehty/ei tehty
pohjalta asetetaan tavoiteaikataulu paperinkulutuksen
vähentämiselle.
2. Paperinkulutuksen vähentämiseksi siirretään opetusta ja Tietohallintotiimi v. 2011 paperinkulutus
muuta työtä sähköiseen muotoon, kehitetään sähköistä
asiakirjahallintaa, minimoidaan tulostusmääriä ja toteutetaan
tulostus oletuksena kaksipuoleisesti.
3. Opastetaan henkilökuntaa ja opiskelijoita paperinkulutuksen Tietohallintotiimi, v. 2010 - paperinkulutus
pienentämiseen.
1. Toteutetaan sähkön- ja lämmönkulutuksen mittaaminen Tekniset tiimit v. 2010 tehty/ei tehty
kaikissa yksiköissä ja sen jälkeen asetetaan tavoitteet niiden
vähentämiseksi.
2. Kehitetään sähkönkulutuksen automaattista valvontaa ja Rehtorit, tekniset tiimit v. 2011 sähkönkulutus
ohjausta.
3. Pienennetään lämmönkulutusta rakennuksittain varmistamalla Rehtorit, tekniset tiimit v. 2011 lämmityskustannuk
rakenteiden, ikkunoiden ja ovien lämmöneristys ja tiiviys. set
 Sataedu´s environmental programme

- Ready in July 2010

- First check in July 2011

- ISO 14001 sertified in April 2010

 Measurement and evaluating

- Amount of waste
- Amount of smoking stuff and
- Paper consumption
- Water consumption
- Use of web conferencing platform
- Electrical and thermal energy use
- Accidents at work
 Improvement actions
- By tools of quality system:
- Internal audits
- Preventive and corrective actions
- Management review
- Much to do:
- Awareness
- Commitment
- Measuring
- Competence, training and awareness
- Documentation and measurement
- Operational control
- Emergency preparedness and response
- Communications
- Internal communication
- External communication

28