Presentation on

“RECRUITMENT AND
ONBOARDING OF RETAILERS”
AT “RELIANCE JIO INFOCOMM
LTD”

Presented By:- Aakansh Kumar

Programme:- MBA III Sem
Roll No.:- 1633670003
Company Profile
Jio, also known as Reliance Jio, is a Mumbai-based provider
of 4G internet, mobile telephony, broadband services, and
digital services in India. Formerly known as Infotel
Broadband Services Limited, Jio provides 4G services on a
pan-India level using LTE technology. The telecom leg of
Reliance Industries Limited, it was incorporated
in2007.
The services were beta-launched to Jio' s partners
and employees on 27 December, 2015 on the eve of 83rd
birth anniversary of late Dhirubhai Ambani, founder of
Reliance Industries. On September 5, 2016, Jio
commercially launched its 4Gservices.
In June 2015, Jio announced that it will
start its operations all over the country by
the end of 2015. However, four months
later in October 2015, the
company's spokesmen sent out a
press release stating that the launch was
postponed to the first quarter of the
financial year 2016-2017.
Recruitment

Recruitment is the process by which hiring

departments develop a viable applicant
pool from which hiring and promotion
decisions are made. But prior to
recruitment, position description is
necessary while selection includes all the
activities, from the initial screening
interview to physical examination if
required, that exist for the purpose of
making effective selection decisions.
Objective of the Report

 To analyze the performance management

system of Recruitment & Onboarding of
retailers in detail and its effectiveness.
 To analyze the problems faced by the
appraise and the appraiser in this system.
 To analyze the steps taken by the
appraisers for the improvement of the
performances of appraises.
Types of Data

 Primary Data

 Secondary data
 Primary Data

 Firsthand information was received from

the employees through questionnaires
and personal interviews.

 Data collected by direct contact with the

retailers of the Shamli and nearby area.
 Secondary Data

The data from internet was collected to get

a better insight and thecompany’s
manual.
Sample size:

 The sample size of my project is 50

 Data Interpretation

Are the retailers of Shamli satisfied with Reliance Jio Services?

Opinion Suggestions Satisfaction

Strongly Agree 10
Strongly
Agree 50
Agree
Disagree 21
Agree
Strongly Disagree 19

Disagree

Strongly
Disagree
 How many retailers are happy with the commission they get from
Reliance Jio?

Opinion Suggestions Comission

Strongly Agree 60
Strongly
Agree
Agree 36
Agree
Disagree 3
Disagree
Strongly Disagree 1

Strongly
Disagree
How many retailers are willing to join Reliance Jio?

Opinion Suggestions Interest

Strongly Agree 30
Strongly
Agree 45 Agree
Agree
Disagree 20

Strongly Disagree 5 Disagree

Strongly
Disagree
Conclusion
 Free calling facility plays an important role in customer satisfaction. If
the customer is satisfied then he/she automatically promotes the
network and services of service provider among the people by word
of mouth.
 In the highly competitive scenario in the telecom sector, Service
quality generates fair competition among the small as well as giant
player of the industry. Hence, disturbance free network system
satisfies the need of the customers.
 Reliance Jio provides comparatively low tariff plans but still it is in the
customer preference because of disturbance free network backed by
state-of-the art customer service setup.
 Reliance Jio offers services with new technology for customer
satisfaction but the consideration should be given on sustainability of
users not only offering a new technology.
 Since Reliance is an older and giant player of the telecom sector and
being the best in terms of customer preference, Reliance Jio is
providing service guarantee.
Limitations
 To collect the data from all the owner of retail outlet
of Shamli in a short span of time was very difficult.
 Major retailers do not feel comfortable to disclose
their sales figure and some retailer’s owner could not
get much time to answer my questions.
 Some of them don’t understand the questionnaires
and simply say “we can’t say anything”.
 As I am a fresher to the market it took little bit time
to generate leads.
 Mobile phone market in Shamli is almost saturated.
 Little co-operations of some person due to
conservative mind
Limitations of Reliance Jio

 Network coverage area of Reliance Jio is not

so strong, that is why, it hardly provides
services to their users.
 LYF Smartphones launched by Reliance works
properly with 4G Sim but its model and
stocks are very limited.
 Reliance Jio offering 4G unlimited data for
every user but on the other hand it only
provide 4GB unlimited 4G data after that
speed reduces to 128kbs.
 LTE Phone users cannot use their Reliance Jio
sim for calling without data pack; they
require data to call to any number.
Suggestions

 Human Resource should be strengthened as per the

market need. i.e. some more sales persons must be
appointed who can touch the retailers on the daily
basis.
 The company must give more emphasis to
distribution part of the Shamli and nearby market.
 Company should give more incentive to the retailer
because the Competitors are offering more.
 Quality of service to the customer and the retailer
should be maintained by the company.
 Company should take quick action against the
connectivity problem, so that customers can enjoy
uninterrupted calling facility.