Dedicated

to:
Business
Communication
Skills
Sir Najeeb A. khan
 And to
my
Business
Communication
Skills
 This is Abdul Basit Sultani
(Devoted to get something special from Preston University Islamabad)

And I am here to answer your each

and every Question related to my
presentation
 Wise saying

“I wash my hands of those who

Business
imagine chattering to be
Communication
knowledge, silence to be
Skills
ignorance, and affection to be
art.” (Kahlil Gibran)
Business
Communication Skills
Communication Skills Overview
Effective communication
skills are a critical
Business element in our career
and personal lives.
Communication
Skills We all must use a
variety of communication
techniques to both
understand and be
understood.
 What is Communication?
Communication is the process of sending and
receiving information among people…
Feedback

receiver sender

Medium
Encode Decode
SENDER RECEIVER
Most common ways to communicate

ri t i ng
W

Business
Spea
king

Communication
Skills
Bod
es y La
Im a g ngu
age
u al
Vis
 Communication Goals
To change behavior

Business
To get and give
Information
To get action

Communication
Skills
To persuade To ensure understanding
 Distortions in Communication

Business
Communication
Skills
We need to improve communication….
as

70 % of our
Business
communication efforts are:

Communication
misunderstood
misinterpreted
Skills
rejected
distorted or
not heard

6 people talking in a 2 people

conversation!!
 Critical success factor
The majority of our perceived ability comes from how
we communicate

Business 38% Visual

Communication Visual
Verbal
Tonal

Skills
55% Tonal

7% Verbal
93% of all Communication is non verbal - SKILL
 Nonverbal communication
Nonverbal communication (NVC) is usually understood as the
process of communication through sending and receiving
wordless messages. i.e., language is not the only source of
communication, there are other means also. NVC can be
communicated through gestures and touch (Hap tic
communication), by body language or posture, by facial
expression and eye contact. NVC can be communicated through
object communication such as clothing, hairstyles or even
architecture, symbols and info graphics. Speech contains
nonverbal elements known as paralanguage, including voice
quality, emotion and speaking style, as well as prosodic features
such as rhythm, intonation and stress. Dance is also regarded as
a nonverbal communication. Likewise, written texts have
nonverbal elements such as handwriting style, spatial
arrangement of words, or the use of emoticons.
Listening and Speaking are used a lot…

45%
40%
Business
35%
30%
Communication
25%
Writing
Reading

Skills
20%
15%
Speaking
Listening
10%
5%
0%
Common Communication Errors:
Finishing others’ sentences

Preparing our response before someone has

Business
completed speaking
Communication
Multitasking while ‘listening’
Skills
 Filtering content or meaning based on the
speaker

Speaking for others (we…)

A Good Algorithm
Communication is a two way process!

: In order to have good communication

Business
• Listen to Understand
• Communication
Understand before speaking
• Skills
Speak to be understood
• Seek understanding before proceeding
• Repeat
Business
Communication
Skills
Business
Communication
Skills
 d i bl e
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M i ss
th e
f r o m
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w o y h o m
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t to m a s n
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my