August 12, 2005 © Infosys Technologies Limited 2005 - 06

Infrastructure
Management Services
Priti Rao
Vice President – Infrastructure Management Services

© Infosys Technologies Limited 2005 - 06

Safe Harbor

Certain statements made in this Analyst Meet concerning our future growth prospects are forward-
looking statements, which involve a number of risks and uncertainties that could cause actual results
to differ materially from those in such forward-looking statements. The risks and uncertainties relating
to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in
earnings, our ability to manage growth, intense competition in IT services including those factors
which may affect our cost advantage, wage increases in India, our ability to attract and retain highly
skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client
concentration, restrictions on immigration, industry segment concentration, our ability to manage our
international operations, reduced demand for technology in our key focus areas, disruptions in
telecommunication networks or system failures, our ability to successfully complete and integrate
potential acquisitions, liability for damages on our service contracts, the success of the companies in
which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political
instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside
India, and unauthorized use of our intellectual property and general economic conditions affecting our
industry. Additional risks that could affect our future operating results are more fully described in our
United States Securities and Exchange Commission filings including our Annual Report on Form 20-F
for the fiscal year ended March 31, 2005 and quarterly report on Form 6-K for the quarter ended June
30, 2005. These filings are available at www.sec.gov. Infosys may, from time to time, make additional
written and oral forward-looking statements, including statements contained in the company's filings
with the Securities and Exchange Commission and our reports to shareholders. The company does
not undertake to update any forward-looking statements that may be made from time to time by or on
behalf of the company.

August 12, 2005 © Infosys Technologies Limited 2005Slide

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Infrastructure Management Services at Infosys

Services have a focus on IT infrastructure services for global customers

FY03 FY04 FY05 LTM June

Parameter
2005

Revenue ($ m) 5.1 17.6 36.8 40.9

Delivery centers 1 1 2 3

Offshore Mix (%) 55% 58% 74% 75%

Over 1,000 resources in the business unit

 Strong trend towards offshoring

 High potential for growth
Pune Operations Center
 Cuts across industry verticals and geographies

Customer testimonial
“The Infosys team did extremely well in IT Infrastructure Management Services - we
believe that this kind of support could not have been achieved by any other provider”
- Steve Uthoff and JohnDel Mixon, CIO, SCI USA

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Worldwide spending on external IT services,
Outsourced and Discrete, 2003 through 2008
Gartner looks at externally provided IT services in three major categories: IT Outsourcing, BPO, and
Discrete or project-based services

IT outsourcing includes Infrastructure Outsourcing, which consists of Data Center Outsourcing, Desktop
Outsourcing, Network Outsourcing and Enterprise Application Outsourcing. The combined
Infrastructure Outsourcing segments equal 80 percent of the total outsourcing spending

August 12, 2005 © Infosys Technologies Limited 2005 - 06

State of the market

Trends
Offshore infrastructure management -
A strong emerging trend
Potential - Bulk of Infrastructure
Management Services can be offshored
Increasing complexity
Deals are becoming more modular
Selective outsourcing (help desk,
Forrester S-Curve on infrastructure trends
email, security / network) growing
Outsourcing including asset / people
transfer is approaching decline

Market size
By 2006, Infrastructure Services
delivered in a Global Delivery Model
from India to US companies will surpass
$1 billion (80% probability) – Gartner

Services most likely to be sent to an offshore location

August 12, 2005 © Infosys Technologies Limited 2005 - 06

 Infosys - high quality at competitive prices

Untapped customer base

IMS services can be

Large existing Keeping pace with
provided by offshore Cost reduction
players at competitive customer base technology
proposition
prices
Remote operations
reduces costs and
improves service Infosys is more
levels equipped in staying
abreast of
Savings of 30% to 80%
technological
have been reported by
advancements
customers after Round-the-clock
availing this
Attract and retain
operations
opportunity – AMR, top talent
support
Nov 2004
Global players like
Infosys for whom IT
is the primary line of
business are better
equipped to attract,
Infosys provides round-the- retain, and manage
clock (24 x 7 x 365) the right resources
infrastructure management

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Service offerings

ITSM Technical Application

Data Center Network
Process Support / Operations
Management Management
Consulting Service desk Support

Production
Advise Design Design Design / Model
Operations
Implement Manage Monitor / Manage Support / Operate
Monitor / Support

Enterprise
Infrastructure Networks Business
Servers
Off-shorability Telco Networks Technical Helpdesk Applications
Databases
ITSM Implementation Network Devices Service Desk Enterprise
Mail Infrastructure
ITIL / BS15000 Security Desktop Support Products
Hosting
Six Sigma Network Operations
Centers

ITIL – IT Infrastructure Library, BS15000 – British Standard 15000, ITSM – IT Service Management,

August 12, 2005 © Infosys Technologies Limited 2005 - 06

 Success Story : Data Center Management

Customer Benefits
1. Round-the-clock - 24x7 coverage from the earlier
12x5 provides higher service levels to client’s
customers
2. Savings - Estimated at 30-40% in steady state in
addition to providing greater coverage
3. Standards-based documentation to ensure
“improved” incident resolution time. (Current Avg.
Time/ Incident closure to be reduced by 35-40%)
4. Availability - Reworking vendor contract SLA on
applications/ servers directly impacting ‘Service
Availability’
5. Improvements - Refining architecture and
contingency planning

Delivery model for a large electronics manufacturer Device Category 24x7 12x5 8x5
• Datacenter Management on 24X7 basis using Infosys Global
Delivery Model Network 120 - -
• Migrating & consolidating datacenters within a tight deadline of 6
weeks Storage 14 24 -
• Delivering a support model that offers round-the-clock physical
coverage globally Servers & OS 104 30 42
• Monitoring/managing client’s IT Infrastructure based on ITIL best
practices Security 21 - -
Tools - HP Openview, SolarWinds, Alteris, Siteminder, Netbackup,
Sitescope, Autosys, etc.
Databases (Instances) 17 - 12
Technologies – SAP, Oracle, SQL Server, Lotus Notes, TIBCO, Applications 63 137 17
Webmethods, EDI Harbunger, GenTran, Custom Applications etc.

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Infosys IMS strengths

Management commitment and willingness to invest in IMS

Board-level sponsorship for IMS business
Infosys has outstanding customer references - AMR report, Nov 2004
Largest offshore-based network management engagement with a large
European telecom service provider (size of 150-300 FTE’s)
Infrastructure and technology investments
Large high-capacity global IP network, 3 large Global Management
Centers
Centers of Excellence - Competency building – certifications in
technology, process and project management
Best-of-breed tools including BMC and leveraging Microsoft solutions
Strong business pursuit process - Effective cross-selling and enabled
Bangalore Operations Center
sales force
Process - BS15000 certification and ITIL best practices
Strong HR
Massive, scalable training model for infrastructure skills
High employee satisfaction in 24x7 model

Infosys’s strong results are because of its outstanding customer references for both the service offering and customer
relationship management. - AMR Research Report on Data center management – November 2004

First time we came in after Christmas and could start production without waiting for systems. I am proud of all of you at
Infosys, and look forward to achieving more with you in providing cost-effective services to the our business. - IO, Firmenich

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Challenges and strategy

Challenge Strategy

Pricing of infrastructure services • Differentiation through process strengths, new solutions, technology
edge from Microsoft alliance
• Innovative pricing to de-risk effort-based pricing e.g. service-based
pricing

Expectations on transition Focused transition management team with hundreds of person

years of transition experience and best practices

Security compliance and business Multiple levels of security tailored to customer needs. Disaster
continuity planning for mission critical recovery plans agreed and signed off
services

Service levels in remote management Strong process-oriented mechanism for operational level and
service level agreements definition and pyramid reporting

Asset acquisition Openness to new deal models and capability through strong
partnerships e.g. BT, CDW

Multilingual support Demonstrated ability in telecom provider story. Geared up with

internal capability as well as alliances

August 12, 2005 © Infosys Technologies Limited 2005 - 06

Thank You

www.infosys.com

© Infosys Technologies Limited 2005 - 06