Complaint Letter

• Alexander O.S.
• Alvian Yusuf S
• Fajar Daniswara
What is Complaint Letter

A Complaint Letter is a type of letter written to address

any type wrong doing, offence, grievance, resentment
arising out of a product, service. Complaint Letters are
used to raise your concerns about unfair things and seek a
productive outcome. They are also used to vent out your
pent up emotions arising out of your suffering or bad
experience.
Characteristic of Complaint
Letter
 Written in a formal style
 Start with an appropriate greeting
 Abusive language must never be used
 State the reason for the complain
 Every paragraph consist of different aspect
 Supported your complaint with a justification
Structure of Complaint Letter
 Introduction
consist of why the writer written the letter
Example :
“8 Kennedy Circle Sydney NSW 2010
11 November, 2015
Customer Services Manager Evans Electrical Products 7 Swan Street Sydney NSW
2011
Subject: EasyIron Electric Iron (Model No. 2279)
Dear Sir or Madam:
I wish to express my dissatisfaction with the above iron, which I purchased from
The Electrical Store in Newtown on 10 October, 2015. On using it for the first time,
I found that the temperature control was faulty; it was not possible to set it for any
temperature apart from the highest, for cotton. ”
 Main Body
consist about the writer problem and the proof about
his/her problem
Example :
“When I attempted to return the iron to the store, the cashier
said that the store was unable to replace it or offer me a
refund but advised me that it could be sent away for repair. As
I need an iron on a daily basis, and it was not clear how long a
repair would take, this option was unsatisfactory. As the iron
clearly does not function as it should and therefore does not
comply with the legal standards of product quality, I am writing
to you to ask for a full refund of the £35.99 retail price.”
 Conclusion
consist of what action must be done to solve the
problem or what the writer wants
Example :
“…….,I am writing to you to ask for a full refund of the
£35.99 retail price.
I look forward to hearing from you within the next two weeks.
Yours truly,

Jenny Hawkins ”
 Example of Complaint Letter
8 Kennedy Circle Sydney NSW 2010

11 November, 2015

Customer Services Manager Evans Electrical Products 7 Swan Street Sydney NSW 2011

Subject: EasyIron Electric Iron (Model No. 2279)

Dear Sir or Madam:

I wish to express my dissatisfaction with the above iron, which I purchased from The Electrical Store in Newtown on
10 October, 2015. On using it for the first time, I found that the temperature control was faulty; it was not possible
to set it for any temperature apart from the highest, for cotton.

When I attempted to return the iron to the store, the cashier said that the store was unable to replace it or offer
me a refund but advised me that it could be sent away for repair. As I need an iron on a daily basis, and it was not
clear how long a repair would take, this option was unsatisfactory. As the iron clearly does not function as it should
and therefore does not comply with the legal standards of product quality, I am writing to you to ask for a full
refund of the £35.99 retail price.

I look forward to hearing from you within the next two weeks.

Yours truly,

Jenny Hawkins
Dear Manager
RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET
WORLD ON 15 DECEMBER 2016
I am unhappy with the quality of a television cabinet I bought at 5
Street on 15 December and I am writing to seek a replacement.
The cabinet doors do not open and shut properly and the stain on the cabinet
is uneven, with one half darker than the other. The cabinet was delivered on
30 December and I noticed this problem as soon as I unpacked it from the
box.
The cabinet  is not of acceptable quality and does not match the sample
cabinet I was shown in store. I would like you to replace it with one of the
same quality and finish as the sample and arrange for return of the faulty
cabinet at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please. If I do not hear from
you within 10 days, I will lodge a formal complaint with Consumer Affairs in
my state.
You can contact me on 1234 5678 during working hours or after hours on 123
456 789 to discuss this matter further.
Yours sincerely,
Jane Brown
How to Write Complaint
Letter
When writing a complaint letter you should:
 describe your problem and the outcome you want
 include key dates, such as when you purchased the
goods or services and when the problem occurred
 identify what action you’ve already taken to fix the
problem and what you will do if you and the seller
cannot resolve the problem
 ask for a response within a reasonable time
 attach a copy of any supporting relevant documentation
such as a receipt or invoice.
QnA

 Beside company where we can send the complaint letter ?

 What is the benefit of complaint letter ?
 What will we do if the company don’t reply our complaint
letter ?
1. We can send the complaint letter to the public place. ex.
In school we can complain the education fee.
2. We get the sollution about our problem with faulty
product or bad experience.
3. We have right to come to the company to solve our
problem or we can send the proof so that the company
can believe with our problem.
THANK YOU FOR YOUR ATTENTION