Daniel Anderson Introduction

Irving Green Safety and Dependability

Rahul Potta Customer Service

Trey Tornga Safety Concerns

Tyler Lenahan Customer Reaction

Douglas Taylor Investors and Conclusion

 “American Airlines and American Eagle are in business to
provide safe, dependable and friendly air transportation to our
customers, along with numerous related services.”
6,700 flights

Nearly 350 destinations

737NG (600-900) #4 safest plane

One crash for every 16 Million Miles Flown

CRJ 700/900 never had fatalities (TripSavvy)

Purchasing 200 more aircraft this year

What really matters?

Our Customer
Employees Service

“If we’re happy we can make them happy”

 Safety Concerns

http://www.naacp.org/latest/naacp-issues-national-travel-advisory-american-airlines/
Customers Leaving

Video Conferencing

Alternatives Driving

Private Planes

http://money.cnn.com/2012/10/08/news/companies/american-airlines-customers/index.html
Customer Service