MNP….

An Introduction

Mobile Number Portability (MNP) is the ability for

users to switch to a new mobile service provider,
while retaining their existing mobile number.

Benefit of MNP
 Freedom of choice
 Competition
 Free to choose a new mobile service provider
without having to change to a new number
 No inconvenience of having to notify friends
and associates that you have changed your
number
Basic MNP Process Guidelines

 An applicant, coming on Aircel Network, may opt for prepaid or postpaid platform irrespective of the current
platform he is using on with Non-Aircel number
 Applicant can place the Porting Request in self only and no request to be entertained for bearer
 Entire process of CEF filling, submission of documentary proofs and CEF validation to be complied as per
the latest “On-Boarding & Welcome” policy.
 Applicant need to generate the UPC from his non-Aircel number to place the request of PORT IN with
Aircel.
 "Unique Porting Code" (UPC) is mandatory for processing the Porting of the number. UPC gets generated
by Donor Operator once SMS is sent from applicant MSISDN to 1900.
 Applicant must send the SMS in front of the retailer to obtain the UPC.
 Below mentioned points to be taken care in respect to UPC and they are universal all across telecom
industry in India:
a. The MSISDN mentioned in the contents of the SMS must match the sending MSISDN. In case of mismatch, UPC
shall not be allotted but a message shall be generated to inform such subscriber that the Caller Line Identification
does not match with the mobile number.
b. The UPC once allocated to a subscriber shall be valid for a period of fifteen days (for 30 days in case of Jammu &
Kashmir, Assam and NE) from the date of request or such time till the number is ported out, whichever is earlier,
irrespective of number of requests the subscriber make.

 Bill Plan, Value Add Services, Network, Activation Charges and Security Deposit shall be applicable as per
availability of the same with the new operator.
Port – In Process: Postpaid

Postpaid Port-In Process

 Applicant desiring to PORT IN his/her number to Aircel network on postpaid platform shall be provided with
a blank Aircel SIM which shall be activated with the requested mobile number after successful execution of
porting.
 Applicant shall be informed that after successful porting this requested mobile number shall work on Aircel
SIM and old SIM of previous operator shall be disconnected. Customer can save the data of the old SIM.
 CEF compliance process to be adhered as per “National On Boarding Policy”
 Donor may reject the request electronically on the basis of listed reasons directive by DoT. Rejection
process is mentioned under “Port-Out” in this process note.
 CEF to be submitted to CEF agency as per “National On Boarding Policy”
Port – In Process: Postpaid
Recipient Operator MCHA Donor Operator
Applicant applies for UPC generation by Blank Postpaid SIM to be
Donor Operator
Start Port-in at COCO / applicant by sending given to Applicant after
Validates the request
Retailer SMS to 1900 necessary documentation

Contact creation in
MNP Doc Validation Donor to
CRM with desired Click on “Generate MCHA validates the
Task to be closed with response after No
details & MNP MNP Flow” request at its end .
desired outcome 72 but within 96
validations hours

Applicant Fail Closure with Fail Yes

MCHA
provides outcome Fail Validation
correct doc set Donor Operator sends
or Pass
the response after 72
Donor Approval Pass but within 96 hours
Pass
Task created in
CRM MCHA sends the
Port-In Request flows to request to Donor
MCHA through our Operator Donor Operator does
gateway, called: NPG not send the response
within 96 hours
Donor Approval Task MCHA receives the
gets closed with Reject response from Donor
Information to outcome as Reject” operator
Customer
through
Automated SMS Donor
Donor Approval Task MCHA sends the
Response is
gets closed with Accept Donor response to
Reject or
outcome as “Pass” Aircel
Accept

Execute Port time gets

Provisioning Task gets captured in CRM against MCHA sends the
created and attribute: “Preferred execute port time
Inventory gets inserted Activation Time

MNP team attaches

package in Kennan with Customer informed MCHA sends auto
order as In Progress the execute port response to Aircel
state. time through SMS after expiry of 96
hours

Order hits at HLR and

Provisioning task gets closed ,
activates the number within
Activation broadcasting done to End
2 hours after “Preferred
MCHA and LRN gets updated
Activation Time”
Port – In Process: Prepaid

Prepaid Port-In Process

 Applicant desiring to PORT IN his/her number to Aircel network on prepaid platform shall be provided with
new Aircel Jacket, containing SIM and MSISDN on it.

 Before providing the Aircel Jacket to the customer, MSISDN to be removed from the Jacket. Hence this
Aircel Jacket is to be perceived as Blank Prepaid Aircel SIM for customer.

 This Aircel MSISDN is not in active state and to be used by Aircel for internal purpose/reference only.

 Applicant shall be informed that after successful porting, the number sought for porting will be activated on
this blank Aircel prepaid SIM

 Donor’s number only to be mentioned on CEF and MNP form.

 CEF compliance process to be adhered as per “National On Boarding Policy”.

 Donor may reject the request electronically on the basis of listed reasons directive by DoT.

 CEF must be received at CEF agency within 7 days /10 days of 333 SMS being done.
Port – In Process: Prepaid
Recipient Operator MCHA Donor Operator
New Aircel Prepaid Jacket to
Applicant applies for UPC generation by
be given to customer after Donor Operator
Start Port-in at COCO / applicant by sending
erasing the MSISDN from the Validates the request
Retailer SMS to 1900
Jacket

Retailer/COCO sends SMS to 888. Distributor gets MNP related SR MCHA validates the Donor to No
SMS Text intimation thru SMS gets generated in request at its end . response after
“UPC porting code.PM ported
and sends SMS to 333 CRM 72 but within 96
MSISDN.TM Temp MSIDN.NM Customer Name”
hours

Port-In Request flows to Fail Yes

Donor Name, UPC and Donor Approval Task MCHA
MCHA through our
mobile number gets created in CRM Validation
gateway, called: NPG Donor Operator sends
captured in CRM against the response after 72
the MSISDN mentioned on Pass but within 96 hours
Aircel Prepaid Jacket
MCHA sends the
request to Donor
Operator
Donor Operator does
not send the response
within 96 hours
Donor Approval Task MCHA receives the
gets closed with Reject response from Donor
Information to outcome as Reject” operator
Customer
through
Automated SMS Donor
Donor Approval Task MCHA sends the
Response is
gets closed with Accept Donor response to
Reject or
outcome as “Pass” Aircel
Accept

Provisioning Task gets Execute Port time gets

created and captured in CRM against MCHA sends the
Inventory gets inserted attribute: “Preferred Activation execute port time
Time

MSISDN gets activated in

HLR, IN, and in CRM on
the SIM provided to the Customer informed MCHA sends auto
customer within 2 hours the execute port response to Aircel
after time through SMS after expiry of 96
Preferred Activation Time hours

Activation broadcasting
Provisioning task closed
done to MCHA and LRN End
in CRM
gets updated
Cancellation Request: As RO
Recipient Operator MCHA Donor Operator

Call Centre
Customer contacts the
touch point and Customer is diverted to
Start Aircel Store
desirous to cancel the Aircel Store / Retailer Response from
Cancellation trigger
port-in request MCHA
to MCHA
Retailer

Prepaid or Customer fills the MCHA validates the

Postpaid
Post
COCO executive / MNP
spoc open the account
in CRM with Donor
number
Executive checks the
Port In Request Time
under MNP Tab for 24
hours validation
Yes 24 hours have
passed from Port
In Request Time
Request can not be
taken after expiry of 24
hours
Cancellation form 24 hours expiry timer
Pre from the time of
receiving Port-In
request at its end
COCO executive / MNP
spoc open the account
in CRM with Aircel SIM
number given to cust No Yes
24 hours
expired
Send
acknowledgment
response to DO and
RO
No
Response to
Click on “Cancel MNP Recipient Operator
Request “ under MNP
Tab in CRM

Request does not

Inform All open tasks gets proceed further
Customer closed automatically

In case of postpaid,
inventory status gets
updated from Port-In-
End Free to Port-In-Cancel
Cancellation Request: As DO
Donor Operator MCHA Recipient Operator

Start
Cancellation hits our Cancellation trigger
system to MCHA

Customer places the

request for
Close all the tasks of Port MCHA validates the cancelation of Port-
– Out SR already created 24 hours expiry timer In
in CRM from the time of
receiving Port-In
request at its end Recipient Operator
sends the request to
End MCHA after
Yes validation of 24
No 24 hours hours timer
expired

Send response to
DO and RO

Response to
Recipient Operator

Request does not

proceed further
Port Out Process
Donor Operator MCHA Recipient Operator

MNP spoc will open the Port – Out SR gets

SR gets assigned to
My SR under service generated in CRM Start
MNP spoc MCHA validates the
request tab in CRM against the number
request at its end .
MNP spoc takes out the
MNP spoc opens the SR Donor Approval Task
report of all Port out cases Customer places the
one by one and validates created under the SR in
and sends to circle Legal request for Port-In
the port-out request CRM Pass
team MCHA
Validation

Subscriber Validation Closed No Fail

Timer Expiry after 90 Generates UPC for
task to be closed within within 24 MCHA sends the
hours Aircel number
24 hours of task creation hours response to recipient
Operator
Yes
Subscriber Validation Recipient Operator
task closed with the NPG holds the response sends the request to
Closure of Subscriber
outcome Pass or Reject up to 90 hours and sends MCHA
Validation task triggers MCHA sends the
auto response after 90
the response to MCHA request to Donor
hours
Operator

Reject or
Reject
Accept MCHA receives the
response from Donor
operator

Accept
MCHA sends the
Donor response to
Aircel
Provisioning Task gets Execute time gets
generated captured in CRM
MCHA sends the
execute port time
End
Numbers gets
Deactivation
deactivated at Execute
broadcasting to MCHA
port time
MCHA sends auto
response to Aircel
after expiry of 96
End hours
Rejection of Porting Request

• Documents validation failure

RO
• Applicant fails to submit a copy last bill.

• Ninety days has not elapsed from the date of last porting of the same
MCHA MSISDN
• Any other Porting Request for the same MSISDN is already pending

• Requested number is less than 90 days old on DO network

• Wrong UPC code is mentioned in the request received by RO
• Request for change of ownership of the mobile number is already under
process
DO • There are outstanding payments due from the subscriber by way of pending
bill(s) before existing bill cycle
• The mobile number sought to be ported is sub-judice
• Porting of the mobile number has been prohibited by a Court of Law
• Subscriber has applied for inter-service area porting
 Things to Remember
General
 Customer can apply for porting with active mobile number only.
 Customer shall get the status of porting request from Recipient Operator only. Donor operator does not provide the status
of porting request.
 1900 is chargeable.
 UPC does not contain ‘O’ or ‘0”.
 Subscriber is eligible to make a porting request with any operator only after 90 days of the date of activation of his mobile
number.
 Subscriber can make another porting request only after the expiration of 90 days from last porting request.
 Donor Operator can not make any retention efforts after subscriber has applied for porting with other operator.
 Applicant can apply for the cancellation of the porting request in written within 24 hours of placing the request.
 Porting request time can be seen in CRM under MNP tab.
 Any scheme, freebies, prepaid balance and validity with old operator gets forfeited .

Prepaid
 Donor number only to be filled on CEF and on MNP form
 SMS to 333 to be send only after 888 SMS.
 Before successful porting, search in CRM can be done on the basis of Aircel SIM number mentioned on Aircel Jacket given
to customer .
 After successful porting, search in CRM can be done on the basis of Ported number.

Postpaid
 Customer must get all the billed outstanding while applying for porting request. Any fully or partially unpaid bill shall lead to
rejection of the porting request by Donor Operator.
Timers
Port- In request to MCH: 24 running hours from customer request

Donor response time: 72 to 96 running hours from request send by MCH to Donor

Port cancellation: 24 Business hours (excludes Sundays and state holidays)

Port Validation by MCH : 96 Business hours 12 am to 12 pm

Port deactivation: 1 Business hour

Port activation: 1 business hour

Non payment disconnect: 89 calendar days from the time the number is broadcasted by MCH.

Non payment disconnect response time: 15 calendar days from the day non payment request is received
from donor.

Port termination: 3 months(90 calendar days)

Subsequent /Re Port in: 90 calendar days from the time number is broadcasted by MCH.