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Strengths
Enhanced customer satisfaction
Listening to the voice of the customer
Robust design
Reduced costs
Competitive benchmarking
Concurrent Engineering
Weaknesses
Targets set based only on the House of Quality, may be unrealistic
Customer requirements are a mix of functional requirements and
customer attributes
Sometimes customer influences may backfire
Success with QFD
FEATURES:
Concept of matrix and its correlation
Plan as per the voice of the customer
Focus on Customers need and technicalities
WHAT the Customer wants and HOW to do it
It is base tool for quality planning managers
BUILDING HOUSE OF QUALITY:
Design FMEA
Process FMEA
DESIGN FMEA:
FMEA Number
System, sub-system or component name and number
Design responsibility
Prepared by
Model years/programmes
Key date
FMEA Date
Core team
Item/Function
Potential failure mode
Potential effects of failure
Severity
FMEA Documentation
Classification
Potential causes and mechanisms of failure
Occurrence
Current design controls
Detection
Risk Priority Number(RPN)(SxOxD)
Recommended actions
Responsibility for recommended actions
Actions taken
Action results
TIMING OF FMEA
Pareto Diagram
Process Flow Diagram
Cause and Effect diagram
Check sheets
Histogram
Scatter diagram
Control charts
PARETO DIAGRAM
1. Affinity diagram
2. Relations diagram
3. Tree diagram
4. Matrix diagram
5. Matrix data analysis
6. Arrow diagram
7. Process decision program chart (PDPC)
Affinity Diagram