Empowering Users

with Self-Service

March 7, 2005
Today’s Agenda

 iExpenses
 iSupplier
 iAssets
 iReceivables
iExpense Overview
 Oracle Internet Expenses:
Overview

 T & E expense management solution

 Submit and approve using a standard Web browser,
mobile device or disconnected
 Using proxy and credit card download
 Expense reports automatically routed for
management approval and AP processing via a
configurable Workflow
 Partnership with 170 Systems for barcoding
 Business Flow
Create Online
(Use Browser)

Workflow-based
Create Online Approval Process Create Invoice Pay Invoice
(Mobile)

Expense Mgmt AP Approval

Report Approval
Electronic
Payment

Create Disconnected
Employees
(Use Spreadsheet)
 Oracle Internet Expenses: Benefits

 Reduced costs and time for expense report

processing with improved business process
 Improved accuracy of information
 Increased employee productivity
 Hudson’s Bay Co.
Results with OIE

Results

Transaction Savings Per

80%
Expense Report

Quicker employee reimb. 80%

Annual Savings $200K

Based on a study by Shack & Tullock

 Reduced Cost of Expense Reporting

Industry Oracle
using
Avg. * OIE
Expense Report Processing$ 36.46 $ 2.50
Transaction Cost

Days to Process 22 5

Potential savings of over 90% per transaction

* American Express T&E Management Process Study

 Mobile Wireless Access

 Access expense reports either from a mobile

device or from your computer!
 Create, edit, and submit expense reports
using a Web-enabled mobile device
 Approve or reject expense reports
 Review expense reports history
 View status and details of submitted expense
reports
Mobile Device Interface

Business Process Improvements

iExpenses - Additional Details
iSupplier Overview
 Oracle iSupplier Portal
Enables You To…

 Provide Closed-Loop Purchase Order Collaboration

 Simplify Receiving and Payment Processes

 Optimize Planning and Inventory

 Efficiently Ramp and Maintain Suppliers

Provide Closed-Loop PO Collaboration
Instantly View and Process Purchase Orders

Your Blanket Agreements Suppliers

Company
Planned Releases

V.1 Standard Orders

Acknowledgments

Change Requests

V.2 Revisions
Supplier Order Management
Complete Purchase Order & Agreements View

 Supplier Agreements / Contracts

– Track agreements & associated releases
– See price breaks & payment terms
– View attachments
– View Procurement Contracts structured
terms & conditions
– Link to Oracle Sourcing RFQs/Auctions

 Purchase Orders
– View all types of goods/services orders,
including outside processing orders
– See header, line and shipment detail
– View attachments (designs, specs, etc.)
– Acknowledge orders

 Audit Trail
– Compare current PO vs. previous and
original PO
• Download PDF copy
Intuitive “Zero Training” User Interface Drive Supplier Adoption
Supplier
Access to
Extended
P2P Cycle

Finger Tip
Access to
Relevant
Orders
Supplier Change Requests
Automate Order Exceptions

 Changes
routed to
buyer for
approval

 Supplier enters structured change requests

– Price
– Quantity
– Delivery Date
– Supplier Part Number
– Supplier Order Number
– Additional Changes
 Supplier requests split shipments
 Oracle iSupplier Portal
Enables You To…

 Provide Closed-Loop Purchase Order Collaboration

 Simplify Receiving and Payment Processes

 Optimize Planning and Inventory

 Efficiently Ramp and Maintain Suppliers

Simplified Receiving & Payment Processes
Communicate Proactively with Suppliers

Your Ship Notices Suppliers

Company

Receipts

Returns

On-Time Performance

Invoices

Payments
 Automated ASNs & Performance Loop Increase Shipment
Efficiency

Your Company Shipment Notice Supplier

iSupplier +
Portal w/attachments

-- or --
Bulk XLS
upload Benefits:
Benefits: • Shipment Visibility
• Expedited Shipping
• Inspection Status
and Receiving
• On-Time Delivery
• Streamlined Payment Shipment Receipt Performance
Processing Capabilities:
• Instant Visibility • Continuous
• Ship Notice Creation with Optional
Feedback
Billing Information
• Include Lot, Serial and License Plate #
• Invoice Creation
• Trigger Payment through Evaluated
Receipt Settlement
Supplier Online Invoicing
Lower Accounts Payables Cost

Match Invoice
to PO

+ Include Attachments

Input Freight,
• Avoid Invoice Holds Miscellaneous
and Tax Charges
• Shrink Cycle Times
Drop Shipment Customer Deliveries
Eliminate intermediate warehousing
Sales Order Buying Purchase Order
Key info automatically… Company …copied onto PO

Your Your
Customer Supplier

Shipment
Notice

Invoice to buyer

Supplier ships direct to customer

• Purchase Order details extracted from Sales Order and sent to supplier
• Supplier ASN routed to buyer
• Supplier ships goods directly to end-customer, invoice routed to buyer
• Simplified logistics, elimination of redundant warehousing activities
Receipt and Payment Status Views
Decrease Supplier Phone Calls

Receiving
– View expected and overdue deliveries
– Monitor return and inspection results
– Monitor on-time delivery performance
Invoicing and Payment
– View current and past invoices
– View payment status
– Check on-hold status and reason code
Oracle iSupplier Portal
Enables You To…

 Provide Closed-Loop Purchase Order Collaboration

 Simplify Receiving and Payment Processes

 Optimize Planning and Inventory

 Efficiently Ramp and Maintain Suppliers

Share Plans and Requirements
Optimize Planning and Inventory

Your Supplier Capacity Suppliers

Company
Lead Times

Order Modifiers

Quality

Shipment / Forecasts

On-Hand / VMI / Consigned

 Supplier Maintained Item Attributes
Lower Inventory Requirements
Supplier Updates:
• Capacity & tolerance iSupplier Portal Your
Supplier • Lead time Company
• Order quantity (Warehouse)

Supplier Views:
• On-hand inventory
• Plans & schedules

Warehouse Stock
Your
Update:
• Inventory levels
Company
(Buyer)

Approved Plans &

Supplier List schedules

• Supplier-authorized updates to the ASL help generate an optimized plan

• Improved plan visibility helps supplier evaluate current and future commitments
• Better visibility and plan helps prevent stock-outs and minimize excess inventory
Supplier Initiated Replenishments
Enable Vendor Managed Inventory

Your Supplier
Company
• Provide Inventory Visibility
VMI
VMI Agreement Agreement – Share on-hand and safety stock
• Establish inventory levels with suppliers
policy
Check
Inventory
Status • Transfer Replenishment
Receive items Responsibility to Suppliers
Ship items
– Improve fulfillment cycle time
– Automate replenishment
process
Pay on
receipt
Supplier Owned Inventory
Enable Management of Consigned Inventory

Your Company Supplier  Goods Retain Supplier

Consigned Inventory Consigned Inventory
Agreement Agreement Ownership Until Consumed
Planning
by Buyer
Receive order

PO / Release
 Supplier Views into
Ship items
Receive to
CI whs
Consigned Inventory
– On Hand Inventory
– Shipments
Check inventory
– Invoices / Advice
Goods consumed /
– Receipts
transferred
Receive Consumption
Advice
 Works With or Without VMI
Pay on
Receive payment
use
Oracle iSupplier Portal
Enables You To…

 Provide Closed-Loop Purchase Order Collaboration

 Simplify Receiving and Payment Processes

 Optimize Planning and Inventory

 Efficiently Ramp and Maintain Suppliers

Supplier Self-Service
Drive Down Costs of Supplier Management

Your Vendor Self Registration Suppliers

Company
Supplier User Registration

Supplier Profile Details

Address/Contact Info

Banking Details

Business Classifications
 Vendor Registration
Gather Potential Vendors
Buying Close
Registration page
Company Supplier Registration
Please enter the details for your company and then press Register to submit your request.

Register

Company Details

Buyer Admins
Enter the detail for your company and provide an address that is suitable for receiving tender documents. Once you have been approved,
you will be able to add full details of your other company addresses.

* Indicates Required Fields

* Company Name

Taxpayer ID

Tax Registration Number

Dun & Bradstreet Number

* Address Name

Provide a suitable nickname for the address

Receive notification &
* Country

* Address

review request
* City/Town/Locality

County

State/Region

Province

* Postal Code

Note

Include any additional details about the address (such as the type of address) that will be useful
to the registration approver.

User Details
Enter user's personal information.

* Email Address

* First Name

* Last Name
Your email address will be your UserID for the system

Buyer Admin sets

up additional
* Phone Number

Phone Extension

+
Register

user accounts

Approved vendor
given access to +
Profile Management

Prospective vendor registers

 Supplier Profile Management
Improve Accuracy of Supplier Master

Attachments Supplier Locations

+

Contact
Banking Info Details
Buyer admin reviews and promotes to
Purchasing and Payables systems

Business Classifications +
OUx
Product & Service Details
OUy
OUz

Supplier updates Updates applied to

multiple Operating Units
profile details
Business and Commodity Classifications
Improve Reporting and Sourcing Processes

 Updates
routed to
buyer for
approval

 Expose configurable list of classifications to supplier

– Diversityinformation
– Other business profile data
– Products & services
 Gather info from supplier and approve
 Banking Details
Ensure Prompt Remittance
Bank
Branch OUx
Buyer Admin…
Account London
OUy
Supplier… OUz
Paris
…approves account
…selects from existing or adds
details to Payables
new to create bank accounts Assigns account to locations
and flags primary

Provide Company Changes Routed to

Account Details Buyer for Review
 Extend Your Supply Collaboration
Single Access Point for Plan, Negotiate and Procure

PLAN
• Forecasts • Capacity • Exceptions  Procure - iSupplier Portal
• Pegging • Waterfall Analysis – Involvesuppliers in your
• Vendor Managed Inventory procurement to pay processes
 Plan - Collaborative Planning
– Involve suppliers in your
• RFI & RFQs
sophisticated planning processes
• Auctions • Bidding  Negotiate – Sourcing
• Design Proposal
– Involve suppliers in the electronic
NEGOTIATE
SUPPLIERS tendering processes
 Seamless integration
– Single view of products, suppliers,
• Vendor Managed Inventory order modifiers, ASLs, sourcing
• Orders • ASNs • Receipts rules, registration process
• Invoice • Payments

PROCURE
Oracle iSupplier Portal Solution

Self-service PO views, Provide Closed-Loop

acknowledgments, change requests PO Collaboration

Self-service ASN and invoice Simplify Receiving and

creation and inquiries Payment Processes

Supplier maintained item attributes, Optimize Planning

VMI and Consigned Inventory and Inventory

Portal, XML & EDI communication, Efficiently Ramp and

supplier self-services Maintain Suppliers
iAssets Overview
Major Features

– Advanced Asset Search

– Self-Service Asset Transfer
– Cost Center Manager Based Approval
– Management Hierarchy Based Approval
– Security features
– Notifications
iAssets - Additional Details
Advanced Asset Search
- A powerful search page to find assets by using configurable search criteria.

Query logic – ‘starts with’,

‘contains’, ‘ends with’ etc

27
Additional
Criteria
Self-Service Asset Transfer

 A Step by Step Self-Service transfer of assets

between Locations, Employees and Expense
Accounts.
 Integrated with Oracle Approvals Management
and Oracle Workflow for approvals and
notifications.
 How to set up this feature:
– Setup Rules
– Setup Profile Option
 IA: iAssets Rule Name
– Setup Employees in HR
– Assign employees to FND Users
Setup Rules
Self-Service Asset Transfer Roles

Role iAssets Functions (may vary based

Responsibility on setup)
Employee iAssets User Query assets and create
transfer requests
Approver iAssets User Query assets, create transfer
requests, approve & reject
designated requests
Super iAssets Run / Schedule
User Manager Post Asset Transfer Requests

System iAssets Setup Create and change setup

Administrator Administrator options
Self-Service Asset Transfer
Step 1 -Request Details
Step 2 - Releasing Details
Step 3 – Receiving Details
Step 4 - Review and Submit

Submit
Post Transfers to Oracle Assets

• Login as Oracle iAssets Manager and run

the seeded concurrent program
– Run Post Asset Transfer Requests
Self-Service Asset Transfer
Dependencies and Interactions

– Oracle Assets
– Oracle Approvals Manager
– Oracle Human Resources
– Oracle Workflow
iReceivables Overview
 iReceivables Business Flow

Customer Email
Log In Choose a View Account
Self- Notification
Customer/ Summary and
Registers of Login Site Aging
Info

Pay

View and View Account

Print Invoice Details

Approval Dispute
Major Features

• Online access to accounts and transactions

• View and Print Invoices
• Online aging
• Invoice dispute
• Automated credit memo workflow for disputes
• Online credit card payment
• Online electronic fund transfer (ACH)
• Payment scheduling
• Self-Service Registration
iReceivables - Additional Details
Oracle Product Dependencies

• Oracle Application Framework

– OA Framework 5.7H
• Oracle Receivables
– Financials Family Pack D
• Oracle Trading Community Architecture
– Financials Family Pack D
• Oracle iPayment
– IBY 2340178
• Oracle Workflow
– Workflow 2.6
Third Party Dependencies

• Certified versions of Netscape Communicator and

Microsoft Internet Explorer
– For the latest updates of browser support, please
go to OAC Release Notes page: http://www-
apps.us.oracle.com/fwk/tutorials/releasenotes.ht
ml
Self-Service User Registration

• External customers can submit their own requests for

a self-service user account to access iReceivables
• iReceivables validates external users via the
challenge-response model
• User accounts are approved and then created via the
User Creation Workflow
• Customers whose account requests are approved
receive an email with a username and password for
their user accounts

Released: 11i.OIR.D
Online Aging

• External customers can view the same aging

information on the home page as collectors see in
Oracle Receivables.
• Customers can drill down to see the transaction
details of each aging bucket.
• The deploying company can set up a display of
different aging buckets for different external
customers.

Released: 11i.OIR.D
Multiple Customer Access

• External users can now access multiple customer

accounts and customer sites with a single login
• An external user with access to multiple customers
accounts, or multiple sites is able to search through
those using either customer-related attributes or
transaction numbers
• Users can drill down to the details of each of the
account(s) they wish to see

Released: 11i.OIR.C
Customer Search

• Internal users can search customers based on any

customer data indexed in the Oracle database, e.g.,
name, phone number, zip code, etc.
• External user can search customers based on
customer name.
• Both internal and external user can search customers
based on transaction number, e.g., invoice number,
sales order number, receipt number, etc.
• Multi-record display links to account summary and
account details for any customer or customer bill-to
site

Released: 11i.OIR.B
Home/Account Summary

• Shows account balance, discount alerts, and

workflow notifications
• Hides/shows aging information
• Provides a configurable section for the deploying
company to present other information to external
users such as News, FAQs, and Policies

Released: 11i.OIR.B
Account Details

• Displays latest account activities including invoices,

debit memos, commitments, credit memos, and
payments.
• Web-style search on transactions using transaction
numbers, amount, dates, PO number, etc.
• Advanced Search fine-tunes search criteria on date
range, due-date range, and amount range.

Released: 11i.OIR.B
Interactive Invoice

• Resembles printed invoice (what you see is what you

get).
• Optimized for printing.
• Related transactions hyper-linked.
• Activities button links to adjustments, payments,
credits, charges, and disputes applied to invoice.
• User can Pay or Dispute invoices; however, access to
these functions can be controlled by function
security.

Released: 11i.OIR.B
Pay A Bill

• Users can pay an invoice by credit card or ACH

(Automated Clearing House) payment
• User can select a previously saved credit card or
bank account.
• User can make full or partial payment
• User can schedule a future date for ACH payment
• Integrates with Oracle iPayment for payment
processing
• Also Integrates with Direct Debit in Oracle
Receivables

Released: 11i.OIR.B
Payment and Credit Memo

• Single record display of payments, credit memos,

and on account credit memos formatted similarly to
invoices
• Optimized for printing
• Related transactions hyper-linked
• Press the Activities button to see changes applied to
credit memo

Released: 11i.OIR.B
Dispute A Bill

• Step-by-step dispute process tailored for credit

requester who has best information
• Pre-seeded yet configurable reason codes for dispute
• Requester can review and revise dispute information
any time before submission

Released: 11i.OIR.B
Credit Memo Request

• Generated upon completion of dispute-a-bill

• Can be queried later in Account Details
• Displays request number, dispute summary,
requester info, and real-time status of the request
approval
• Optimized for printing

Released: 11i.OIR.B
Credit Memo Workflow

• Built with Oracle Workflow

• Forwards credit memo requests for approval based
on management structure or defined approval limits
• Pre-configured approval process can be modified
• Credit memo creation routine creates credit memos
for approved requests; otherwise notification is
automatically sent to requester for denied requests

Released: 11i.OIR.B
End-to-End Security

• Oracle Self-Service Applications provide end-to-end

security: from the web browser to the web server
through the firewall to the Oracle application server
• Communication between the Web browser and Web
server is protected by Secure Sockets Layer (SSL)
data encryption.
• Access to transaction data is restricted to registered
users only and can to be limited to specific
customer(s) according to your setup

Released: 11i.OIR.B