Chapter 3

Attitude and Job satisfaction

Names of group
1.Nasra Mohamed 0mer
2.Ilyaas daahir caiman
 Chapter 3
Attitudes and Job Satisfaction
What are attitudes?
- Attitudes are evaluative statements or judgments concerning objects,
people, or events.
– Cognitive component of an attitude is the opinion or belief segment of
an attitude.
– Affective component is the emotion or feeling segment of an attitude.
– Behavioral component of an attitude is an intention to behave in a
certain way toward
someone or something.
Cognitive Dissonance Theory -
- any incompatibility between two or more attitudes or between behavior
and attitudes
Our desire to reduce dissonance depends upon:
· Importance of elements creating dissonance
· Degree of individual influence over elements
· Rewards involved in dissonance
 Conti………
Note: People seek consistency among their attitudes and seek to reconcile
divergent attitudes and
behavior so they appear to be rational and consistent.
Measuring the A-B relationship
Recent research indicates that attitudes (A) significantly predict behaviors
(B) when moderating
variables are taken into account.
Moderating Variables include:
· Importance of the attitude
· Specificity of the attitude
· Accessibility of the attitude
· Social pressures on the individual
· Direct experience with the attitude
An Application: Attitude surveys
- A way to capture attitude data via questionnaires about various
workplace factors (job, work groups,
supervisors and the organization)
Attitudes and Diversity
- A growing field of study and important in all organizations today.
Understanding and changing
attitudes about others is important for managers and organizations.
Most companies are now
training employees re: attitudes about diversity.
- Training activities: Participating in diversity training that provides for
self-evaluation and group
discussions
- Volunteer work in community and social service centers with
individuals of diverse
backgrounds
 Conti…….
Self-perception theory” = when you use attitudes after the fact to make sense out of an action
that
has ALREADY occurred.
Types of Attitudes
1) Job Satisfaction
– A collection of positive and/or negative feelings that an individual holds towards his or her job.
2) Job Involvement
– Identifying with the job, actively participating in it, and considering performance important to
self-worth.
3) Organizational Commitment
– Identifying with a particular organization and its goals, and wishing to maintain membership
in the organization
– Affective, normative, and continuance commitment – Note: what are these? Why are they
different? Please be sure you know J
4) Perceived Organizational Support
– Degree to which employees feel the organization cares about their well-being.
5) Employee Engagement
– An individual’s involvement with, satisfaction with, and enthusiasm for the organization.
 Job Satisfaction
How can we measure it?
– Single global rating
– Summation score
· So…..how satisfied are people in their jobs?
· Which facets seem to be causing dissatisfaction?
How Can Employee Express Dissatisfaction?
Exit – Behavior directed towards leaving the
organization
Neglect – Allowing conditions to worsen
Voice – Active and constructive attempts to improve
conditions
Loyalty – Passively waiting for conditions to improve