Escolar Documentos
Profissional Documentos
Cultura Documentos
• Definition of Terms
• Instruction Principles, Methods,
Basic Steps & Getting Better Results
• Writing Objectives
• Characteristics of Adult Learners
• Summary
COMMUNICATIONS
Order
Command
WORK
BOSH & COSH Effective Communications & 6
Trainer's Techniques
Definition of Terms
Instructing,
Giving orders,
Giving a command,
Directing and
Making a request all fall under
the category of:
COMMUNICATION.
BOSH & COSH Effective Communications & 7
Trainer's Techniques
Effective Communication Means…
• That we are able to express ourselves,
• both verbally and non-verbally,
• in ways that are appropriate to our
cultures and situations.
• This means not only being able to
express our opinions and desires,
• but also our needs and fears and to
ask for advice and help.
Feedback
SENDER RECEIVER
Adjusted Information
Understanding
Must Be Two-Way
BOSH & COSH Effective Communications & 9
Trainer's Techniques
Principles of Instruction:
The Three (3) B’s
Base instruction on problems at
learners level (needs analysis)
Blend instruction with job experience
(methods of instruction)
Brighten instruction with variety of
illustrations, investigations and group
participation (medium of instruction)
Gripes
Silence
Facial expressions
Body movements
(or body language, body English)
S-imple
M-easurable
A-ttainable
R-elevant
T-ime bounded