MAKING A TOUGH
PERSONNEL DECISION AT
NOVA WATERFRONT HOTEL
C a s e A n a l ys i s
Submitted by
Group 9
Aleeva Goyari PGP09184
AnKush Verma PGP09185
Akhil Verma PGP09245
Jeevan Rathod PGP09186
Jagtap Sai PGP09190
Puja Ashwini PGP09220
Sagar Rathee PGP09227
 NOVA WATERFRONT HOTEL
Owned and operated by Nova international

733 Rooms and 21 Suits

Swimming pool, fitness center and stunning view of inner harbor

80,000 sq. feet of meeting space and grand ballroom

Accommodate meeting of up to 1200 people

Revenue of $13 billion people

Puts people first

Spirit to serve, create a better place to work and live

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 SELECTION TEAM
Hiring
Manager: John Wilson:
Laura Green Director of
(Director of event Senior Event
event management manager: Peer
management) (peer of green of the position
and experience from other of the same An event
of 15 years department) dept.) manager

Laura’s Boss: Alex Hartnett: Michelle

General Senior Banquet Sederas: Event
Manager manager (Peer manager(
of the position subordinate of
from different the position)
dept.)

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 SELECTION PROCESS

Receive offer
Phone Interview
Apply Screening
or feedback

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 Shannon Smith Matt Mayes
• Event manager at Nova Waterfront
• Worked for a smaller sister hotel as a
Hotel
senior event manager
• Experience of 3 years
• Experience of 2 years
• Studied from James Madison
• Lacked experience of handling larger
University
events
• Consistently received good
• Received good performance evaluations
performance evaluations
and had supervisor’s support
• Well liked and had an excellent track
• Had a dominant and formal style
record planning events
• Was hungry for growth
• Had an easy going and informal style

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 Laura’s Green Perspective Alex Harnett’s perspective
• Thought of giving them a good chance
• Shannon is young an fresh out of college
• Shannon is a devoted employee with
• Bubbly, fun but the criteria was not
good repo with employees
unachievable
• Difficult to get a candidate with all
required skills • She is open friendly, positive

• Thought of giving both of them chance
Mitchelle Sederas Perspective
• She thought that Shannon is great at
what she does
• Lack of leadership quality
• Senior event managers thought she was young
and did not have leadership
John Wilson’s perspective
• Neither had great leadership or
mentoring skills

• She will not go to Shannon in case • Shannon could leave if not

some difficult client turns up
promoted
• Said no to Matt and he would not be
• Matt is from smaller Nova property
able to do better job than Shannon
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 MAJOR PROBLEMS
Both candidate lacked leadership qualities

If Shannon was not promoted, she could leave Nova

Even after discussing for hours, they didn’t know whom to select

Matt lacked experience with large events where he would be able require to handle 1200 persons

Shannon flies under the Radar and charms people

Green was confused whether to hire to a very high standard or give people the opportunity to grow
into the position

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 Recommendations
OPTIONS AVAILABLE
We recommend to hire Shannon

The reasons are :

Hire Hire
Matt Shannon • She has proved her mettl in escalating
the designations in very short span
• She had an easy going and informal
style
Don’t • Experienced in working with Nova
Hire
hire waterfront so she would quickly adapt
Both
anybody • Her abilities to handle large group of
1200 persons was a big addition

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 THANK YOU
S U BT I T L E G O E S H E R E