A system for the buying and selling of goods and services

using the Internet as the main means of exchange

CONCLUSION

PRO & CONT

DIFFERENT

DEFINITION
TYPES
STEP
 E-COMMERECE E-BUSINESS
CONCLUSION

PRO & CONT

DIFFERENT
DEFINITION
TYPES

Refers to the Refers to the

STEP

goods and complete

services
transaction
VS process
necessary to
between a manage an
seller and a online
consumer business
CONCLUSION

PRO & CONT

DIFFERENT
DEFINITION
TYPES
STEP

COMMERCIAL PROFILE BUSINESS MODEL

• B2B • Online shop with its own
• B2C products
• C2B • Drop shipping
• C2C • Affiliate e-commerce
• G2C • Membership
• C2G • Marketplace
• B2E • Services
 COMMERCIAL PROFILE

• B2B (Business-to-Business): businesses whose clients are also

businesses or organizations. For example, we could think about a
construction materials company selling its products to architect and
interior designers.
CONCLUSION

PRO & CONT

DIFFERENT
DEFINITION
• B2C (Business-to-Consumer): businesses that sell their products or

TYPES
STEP

services directly to the consumer. This is the usual type and there are
thousands of examples of clothes, shoes or electronics stores.

• C2B (Consumer-to-Business): sites in which consumers offer products

or services and businesses bid on them. We are talking about the
traditional websites for freelancers such as Freelancer, Twago,
Nubelo or Adtriboo.

• C2C (Consumer-to-Consumer): businesses that facilitate the selling of

products amongst consumers. The clearest example is eBay or any
other second hand website.
 COMMERCIAL PROFILE

• G2C (Government-to-Consumer): the electronic commerce activities

performed between the government and its citizens or consumers,
including paying taxes, registering vehicles, and providing
information and services.
CONCLUSION

PRO & CONT

DIFFERENT
DEFINITION
• C2G (Consumer-to-Government): in this model, an individual

TYPES
STEP

consumer interacts with the government. For example, a consumer

can pay his income tax or house tax online. The transactions
involved in this case are C2G transactions. Examples where
consumers provide services to government have yet to be
implemented.

• B2E (Business-to-Employer): the B2E approach grew out of the

ongoing shortage of information technology workers. In a broad
sense, B2E encompasses everything that businesses do to attract and
retain well-qualified staff in a competitive market, such as
aggressive recruiting tactics, benefits, education opportunities,
flexible hours, bonuses, and employee empowerment strategies.
 BUSINESS MODEL

• Online shop with its own products: have the same characteristics as
a physical store, but they in an online version. Example, minaz.my.

• Drop shipping: not the e-commerce shop seller who sends the
CONCLUSION

PRO & CONT

DIFFERENT
product, but rather a third party. Example: coolpershopperminaz.

DEFINITION
TYPES
STEP

• Affiliate e-commerce: not only does the shop not send the product,
the purchase completion is not even carried out via its platform.
What these businesses do is sending clients to different shops in
exchange for a commission that they receive once the purchase is
completed. Example, Amazon.

• Membership: This type of e-commerce aims for recurring purchases.

They achieve this by using periodic subscriptions weekly, monthly,
monthly or some of member will receive discount. For example,
POPULAR membership card
 BUSINESS MODEL

• Marketplace: likely a department store. It is a website where

different sellers offer their products from one or more sectors.
Shopee is also an example of a marketplace. Although it also works
as a normal e-commerce shop, everyone can sell using the platform
CONCLUSION

PRO & CONT

DIFFERENT
in exchange for a big commission.

DEFINITION
TYPES
STEP

• Services: Training, counselling, mentoring, or any other exchange of

time for money is another viable option in order to start a business
without risks. Example: surprise delivery service or Foodpanda.
 ADVANTAGES

• More clients: can reach through worldwide without boundaries

• No schedule: customer can shop 24/7 from home without limit of

time
CONCLUSION

• Less costs: there is no need for customer to start up their engine to

PRO & CONT

DIFFERENT
DEFINITION
go to shop, they just can buy from their fingertip which is less cost in

TYPES
STEP

transportation

• Bigger profit margin: cost reduction and market extension mean

that, even with lower prices, a bigger profit margin can be
obtained than with a traditional store. More products are sold and
more money is made.

• Scalability: This means that you can sell to either one or to a

thousand people at the same time. In a physical store there is
always a limit to the number of clients that you can assist at the
same time. On the other hand, with e-commerce, the only limit is
your ability to attract clients
 DISADVANTAGES

• Lack of trust: customer tend hard to trust the seller since they only
known seller in marketspace

• Products and services that cannot be seen or touched: the product

just can be seen through internet by mobile and PC. The image
CONCLUSION

might be different from the actual product.

PRO & CONT

DIFFERENT
DEFINITION
TYPES
• Requiring access to the Internet: this is obvious, but to be able to
STEP

buy and sell, you need a connected device. Nowadays, the large
majority of people have this kind of access, but there are some
sectors in which the target audience is either older or less “techy”,
which could be a problem.

• Technical problems: Any type of entrepreneurship, whether it is

offline or online, implies dealing with unfamiliar issues. In the
specific case of an e-commerce shop, the technological part
requires a minimum knowledge that not everyone has. The best way
to solve this is by outsourcing that part, although, of course, that
carries a cost.
 DISADVANTAGES

• Competitors: the initial investment in order to start an e-commerce is

not as high as the initial cost of a physical business. This means more
competitors.

• Takes time to get results: when a physical store is opened, the

CONCLUSION

products are being shown to potential clients right from the very

PRO & CONT

DIFFERENT
DEFINITION
first minute. For an e-commerce, gaining visibility is more difficult

TYPES
STEP

than most people may think. You could have a great product and a
great platform, but if you don’t work on your visibility, nobody will
see them.
 The Idea Plan of Action
opening your mind and being Name, hosting, corporative identity,
attentive to observe every daily website, visibility
situation from an entrepreneurial point
of view
CONCLUSION

PRO & CONT

DIFFERENT
DEFINITION
Analyze

TYPES
STEP
value proposition, market, competitors,
demand, difficulties, SWOT

Strategy
key partner, key activities, key
resources, value proposition, customer
relationship, channels, customer
segment, cost structure and revenue
streams
1.86B
600M
1.2B

CONCLUSION
STEP
PRO & CONT
TYPES
DIFFERENT
DEFINITION
THANK YOU
MANAGEMENT INFORMATION SYSTEM
MTS 6023
QISTINA BINTI RABEAN (M1740314M06)
NOR AFIZA BINTI ZAINOL ABIDIN (M1740081M06)