Key Performance Indicator

Weekly progress and updates

Abu Hena Md. Mustafa Kamal

 Customer Satisfaction:
Email
Regarding low ACD towards
Bangladesh destination ||Bangla
Trac TT#5724
Low ASR towards Bangladesh
Mobile Destination
Call Failure | Bangla Trac ||
Bangla Trac TT#5708
Low ACD | Bangla Trac
Communications Ltd || Bangla
Trac TT#5719
Concern Resolution
Hutchison Global Replied to check their profile as many short
(HGC) duration calls are released from source side.
DU Emirates Replied as there was downstream congestion
during the mentioned time frame
Telstra Replied as most of the calls are released with
user behavior causes
Telstra Replied with ACD trend graph since we could
not replicate any.
 Customer Complain:
Email Concern Feedback
Card SW Reset alarm || Dhaka SBO- Dialogic Maintenance contract is out of
CX || DHK-XMS date. Need to check with account
manager

Current Alarm || Init Built In Test Dialogic Maintenance contract is out of

Failure alarm for CS1_PRO2 date. Need to check with account
manager

 Co-responsibilities of a Node :

Issues Platform Feedback

BICX CDR push BICX Transfer missing CDR to BTRC
server in association with Samiul
Bhai
 Technical Competence:
Case Task
Dialogic XMS server Learned how to check serial number of a particular
card from Al Amin Bhai
BICX CAS server Learned how to check missing CDRs and detailed
procedure to push them.
 Personal Development
Project Name: FTP server configuration using Linux system
Installing appropriate packages for configuration.
Editing configuration file
Configuration of firewall and SSH
Adding server admins for maintenance purpose
Testing the server as a client
Launching the system
 Personal Development

Project: FTP server configuration using Linux system

 Installing appropriate packages for configuration.

 Editing configuration file
 Launching the system
 Configuration of firewall and SSH
 Adding server admins for maintenance purpose
 Testing the server as a client