INTRODUCTION TO

Project
QUALITY MANAGEMENT

Project Quality Management

A little boy went into a store, reached for a soda carton and pulled it over to
the telephone. He climbed onto the carton so that he could reach the
buttons on the phone and proceeded to punch in seven digits. The store
owner observed and listened to the conversation.

The boy asked, "Maam, Can you give me the job of cutting your lawn?" The
woman replied, "I already have someone to cut my lawn."

" I will cut your lawn for half the price of the person who cuts your lawn
now." replied the boy. The woman responded that she was very satisfied
with the person who was presently cutting her lawn .

The little boy was even more perseverant and said, "I'll even sweep your
curb and your sidewalk, so on Sunday you will have the prettiest lawn in all
of Palm beach, Florida." Again the woman answered in the negative.

With a smile on his face, the little boy replaced the receiver.

The store owner, who was listening to this conversation, walked over to the
boy and said, "Son I like your attitude; I like that positive spirit and would
like to offer you a job."
The little boy replied, "No thanks, I was
just checking my performance on the
job I already have. I am the one who is
working for the lady I was talking to!"
 QUALITY MANAGEMENT
• WHAT IS MEANT BY QUALITY?
"Quality is the ability of a product or service to consistently
meet customer expectations"
"Conformance to requirements"
"Fitness for use "
"Value to some person"

• DIFFERENCE Between QUALITY & GRADE ?

 Quality is fulfilling the customer requirements and
grade is the facilities or features in the product.

 "You can choose a low grade product but

not the low quality product"
 CONSEQUENCES OF POOR QUALITY
• Loss of business
• Liabilities & re-working
• Low productivity
• Increased inspections
• Cost overruns
• Disturbed cash flows
• Bad market reputation
• Disagreements over product acceptances
 Customer Satisfaction (Priority-1)
 Continual Improvement (Learning Curve)
 Management Responsibility (Ownership)
 Mutual Beneficial Partnership with Suppliers
 Create Value (between customer needs and
expectations)
 QUALITY MANAGEMENT

There are three (03) processes in this domain:

1. Plan Quality Management

(How did we get here?)

2. Manage Quality

3. Control Quality
 QUALITY MANAGEMENT
1. PLAN QUALITY Management

Expert Judgement
Data Gathering:
Benchmarking
Brainstorming
Interview
Scope Baseline
Data Analysis:
Project Charter Cost of Quality (Conf. / Non-conf.)
Stakeholder M.P. Data Representation
Risk M. P. flow chart/ logical data model
Requirement T.M. Meetings
Comparison of Cost of conformance & non-conformance
 QUALITY MANAGEMENT
Difference Between Manage Quality AND Control Quality
MQ CQ

1. Part of Manage Quality 1. Part of Quality Management

focused on providing confidence focused on fulfilling quality
that quality requirements will be requirements
fulfilled

2. MQ is process oriented 2. CQ is product oriented

3. MQ interprets and strives to 3. CQ helps MQ to validate the

achieve customer requirements customer requirements and
and project specifications project specifications
4. Audits 4. Inspections
Good Luck for Mid-Term