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COMMUNICATION
COMMUNICATION IS THE ART OF TRANSMITTING
KNOWLEDGE, IDEAS, INFORMATION AND THOUGHTS
FROM ONE PERSON TO ANOTHER.
PHYSICAL BARRIERS
SOCIO-PSYCHOLOGICAL BARRIERS
ORGANIZATIONAL BARRIERS
CROSS-CULTURAL BARRIERS
PHYSICAL BARRIERS
FAULTY ORGANIZATIONAL STRUCTURE
Improper Time
Defects in Medium of communication
Network Facilities
Mechanical Breakdowns
INFORMATION OVERLOAD
What is the meaning of the word 'value'? What do we exactly mean when we say,
"Radium is a valuable metal"? Do we refer to its utility or its price? Or both?
Peter Little in Communication in Business asks us to consider the following six
sentences:
(i) What is the value of this ring?
(ii) What is the value of learning about communication? (iii) I value my good name.
(i v) I got good value for my money.
(v) There is something wrong with the tone values in all his paintings.
SEMANTICS
2. Bypassed instructions. Bypassing is said to have occurred if the sender and the
receiver of the message attribute different meanings to the same word or use
different words for the same meaning. Murphy and Pack have given a classic
example of how bypassed instructions can play havoc with the communication
process:
An office manager handed to a new assistant one letter with the instruction,
"Take it to our stockroom and burn it." In the office manager's mind (and in the
firm's jargon) the word "burn" meant to make a copy on a company machine
which operated by a heat process. As the letter was extremely important, she
wanted an extra copy. However, the puzzled new employee, afraid to ask
questions, burned the letter with a lighted match and thus destroyed the only
existing copy.**
SIMILAR SOUNDING WORDS
These words are known as Homophones
Pronunciation
Spelling
Meaning
Examples:
pale/pail
alter/altar
buy/bye/by
rain/reign
WORDS HAVE MULTIPLE PRONUNCIATIONS
These words are known as Homographs
Spelling
Pronunciation
Meaning
Examples
The bandage was wound around the wound.
We must polish the Polish furniture.
He could lead if he would get the lead out.
WORDS HAVE MULTIPLE MEANING
Spelling
Pronunciation
Meaning
Examples
Examples:
They gave us cheap stuff.
At this shop, they sell things cheap
LANGUAGE BARRIERS
Different Languages
No Clarity in Speech
LANGUAGE BARRIERS
Using Jargons
Language
Values
DIFFERENT CROSS CULTURAL BARRIER
Social Relation
Concept of time
DIFFERENT CROSS CULTURAL BARRIER
Concept of space
Gestures
ORGANISATIONAL
BARRIERS
ORGANIZATIONAL BARRIERS
Information gap if upper level does not know the true state of affairs
….CONT
Active listening