Prepared By - Dhruv Marh

Roll No. - 501704070

 It is a mechanism for maintaining
and improving the quality of
products or services so that they
consistently meet or exceed the
customer's implied or stated needs
QUALITY and fulfill their quality objectives
MANAGEMENT
SYSTEM
A quality management system
(QMS) defines and establishes an
organization's quality policy and
objectives.
The ISO 9000 family of standards is related to quality management systems
and designed to help organizations ensure that they meet the needs of
customers and other stakeholders while meeting statutory and regulatory
requirements.

ISO 9000 deals with the fundamentals of quality management systems,

including the eight management principles on which the family of
standards is based.

ISO 9000 can help a company satisfy its customers, meet regulatory
requirements and achieve continual improvement. It provides the base
level of a quality system, not a complete guarantee of quality.
 Customer Focus

Leadership

Involvement of People
8 QUALITY Process Approach
MANAGEMENT
System Approach to Management
PRINCIPLES
Continual Improvement

Factual Approach to Decision Making

Mutually Beneficial Supplier Relationship

Research Objective
 To find out the impact of implementation of ISO 9000 Quality Management system
of the overall performance of an Organization and the performance of the workers.

Research Question
 To how much extent implementation of ISO 9000 Quality Management system of the
overall performance of an Organization and the performance of the workers?

Method
 The data which is used here is primarily based on the secondary method of data
collection to analyze the impact of ISO 9000 in the overall performance of the
Organization and workers.
 In the Second Phase of this a quantitative statistical survey was conducted in which
about 150 workers which were operating in about 15 to 20 organizations
(government + private).
The questionnaires have total of 4 sections in it :

 In the first section the personal information was asked by the respondents.
 The second section was about to study the effectiveness of the ISO 9000.
 Third section was related to find out the usage of ISO 9000.
 Fourth section was to provide the feedback for the questionnaires given to them.
 (a) The Effectiveness of the ISO 9000 QMS = {(Workers' Productivity) +
(Communication Processes)+ (Work Environment) + (Customer Satisfaction)}

 (b) The Usage of the ISO 9000 QMS = f {(Workers Satisfaction on ISO 9000 QMS) +
(ISO QMS Suitability)+ (ISO 9000 QMS Benefits for the Organization) + (ISO 9000
QMS Applicability)}
 The impact of the ISO 9000 on an Organization workers has been taken care of and
it was found that the ISO 9000 has no effect and impact upon the performance of an
Organization and also no effect upon the performance of workers.

 The measurable investigation of the gathered information demonstrated that the

respondents' frame of mind about the relevance of the ISO 9000 QMS is oppose this
idea. This outcome shows that the respondents endure and experience troubles
amid and after the execution procedure.

 They do not distribute the task fair enough among their people and workers which
may overburden some of the workers. One of the another important think is that
ISO 9000 2008 does not pay attention to the benefit which should be given to the
workers by the organization.
 Opportunity to Can increase
Quality is compete with customer
maintained larger satisfaction and
companies. confidence.

May facilitate Confirmation that

More Time spend
trade and your company is
on Customer
increase market committed to
Focus.
opportunities. Quality.