Seminar On Summer

Training
Project

Topic: Significance of Emotional Intelligence and

its impact on Job Satisfaction.
Presented By:
Amit Soni
RR1709”B”34
REgNo.302007004
4
“Emotional Intelligence
Sets Apart Good Leaders”
BASIC EMOTIONS
 Emotional Intelligence
 Emotional Intelligence is a master aptitude, a
capacity that profoundly affects all other abilities,
either facilitating or interfering with them.

 EI as conceptually related mental abilities that can

be divided into four branches:

Perception of emotion.
Emotional facilitation of thought.
Understanding emotions.
Managing emotions
Cont…
 Cont…
 EI encompasses on the following five
characteristics and abilities:

1. Self-Awareness
2. Mood Management
3. Self Motivation
4. Empathy
5. Managing Relationships
 Job Satisfaction
 Job satisfaction has been defined as a pleasurable emotional
state resulting from the appraisal of one’s job, an affective
reaction to one’s job, and an attitude towards one’s job.

 The happier people are within their job, the more satisfied
they are said to be.

 Job satisfaction is a very important attribute which is

frequently measured by organizations.
 Use of EI in HR Applications
 Human resources (HR) departments use more emotional
competencies based applications. There are basically two
ways to increase emotional intelligence in an organization:

1. Hire people who are emotionally intelligent.

2. Develop emotional intelligence of the current
employees.
WORLD’S BEST COMPANY
SAY’S :
 What is Life Insurance?
 Life insurance is a contract that pledges
payment of an amount to the person assured
(or his nominee) on the happening of the event
insured against.
Major players in Life
Insurance
 ABOUT THE COMPANY
 Kotak Mahindra Old Mutual Life Insurance is a
joint venture between Kotak Mahindra Bank Ltd
and Old Mutual plc.

 Kotak Mahindra is in business since 1985,

 Insurance part of their business came into

existence in the year 2001.
 My Duties…..
 Regular Interactions with the employees to know about the
working environment.

 Getting the questionnaires filled up

 Observing the mood of the employees its effects on their

work.

 Asking their suggestions for their and organization's

improvement.
 OBJECTIVE OF THE STUDY
To study the relation between Job Satisfaction and
Emotional Intelligence.

To find out the satisfaction level of the employees at

S.B Advisory Services Pvt Ltd. Ludhiana.

To suggest measures to improve the satisfaction level

of employees.
 Research Methodology

oSample size : 100 Respondents

oType of Study : Descriptive

oSampling Method : Random Sampling

oScaling Technique : Likert Scaling

 Method of data collection

 Primary Data :- Collected through

Questionnaires and personal Interviews.

 Secondary Data :- Collected through Internet,

Newspaper and Journals.
 LIMITATIONS
 Many of the respondents have not given proper response.

 The information that is provided by the individual may be

biased.

 Time constraint is the major constraint of the study.

 Respondents were reluctant to disclose complete and

correct information.
 DATA ANALYSIS
AND
INTERPRETATIONS
 Salary and amount of bonuses
Strongly Agree Agree Indifferent Disagree Strongly Disagree

19 39 9 27 6

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 Connection between pay and
performance
Strongly Agree Agree Indifferent Disagree Strongly Disagree

17 39 15 24 5

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 Workload
Strongly Agree Agree Indifferent Disagree Strongly
Disagree

20 49 20 9 2

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 Opportunity for advancement
Strongly Agree Agree Indifferent Disagree Strongly
Disagree

3 25 15 43 14

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
I use both positive and negative emotions as a source of wisdom about
how to navigate my life.

Strongly Agree Agree Indifferent Disagree Strongly

Disagree

16 32 18 16 18

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 I am calm under pressure.
Strongly Agree Agree Indifferent Disagree Strongly
Disagree

21 19 8 27 25

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
I cannot stop thinking about my problems.
Strongly Agree Agree Indifferent Disagree Strongly
Disagree

25 59 6 7 3

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
I need someone's push in order to get going.

Strongly Agree Agree Indifferent Disagree Strongly

Disagree

13 32 14 26 15

1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
 Conclusion

 Employees are satisfied to greater extent with the Salary that they
get for the job they do.

 Employees are dissatisfied to greater extent with the company like

no participative management, less flexibility of working hours, less
carrier advancement opportunities.
 Cont…
 Most of the employees are unhappy with their job and job
profile.

 Employees perceived and portrayed incentives plan to be a

strong reason or motivator to be satisfied in the organization.
 Recommendations
 Some rewards must be given according to the performance and
also provide recognition to the employees who are performing
well.

 There should be proper training given to the employees on

enhancing and developing the emotional quotient.

 Flexible working hours should be provided.

 Employee’s suggestions should be taken from time to time.