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CHAPTER FIVE
Perception, Cognition, and
Emotion in Negotiation
The basic building blocks of all social
encounters are:
Perception
Cognition
Framing
Cognitive biases
Emotion
Perception
Perception is:
The process by which individuals connect
to their environment.
A “sense-making” process
The Role of Perception
Approach
Interests Rights Power
Integrative • Most likely to expand the pie • Difficult to expand the pie • Difficult to expand the
strategies (pie via addressing parties’ unless focus is on interests pie unless focus is on
expansion) underlying needs interests
Endowment effect
The tendency to overvalue something you own or
believe you possess
Ignoring Others’ Cognitions
and Reactive Devaluation
Ignoring others’ cognitions
Negotiators don’t bother to ask about the other party’s
perceptions and thoughts
This leaves them to work with incomplete information,
and thus produces faulty results
Reactive devaluation
The process of devaluing the other party’s
concessions simply because the other party made
them
Managing Misperceptions and
Cognitive Biases in Negotiation
The best advice that negotiators can follow
is:
Be aware of the negative aspects of these
biases
Discuss them in a structured manner within the
team and with counterparts
Mood, Emotion, and Negotiation
The distinction between mood and
emotion is based on three characteristics:
Specificity
Intensity
Duration
Mood, Emotion, and Negotiation
Negotiations create both positive and negative
emotions
Positive emotions generally have positive
consequences for negotiations
They are more likely to lead the parties toward more
integrative processes
They also create a positive attitude toward the other
side
They promote persistence
Mood, Emotion, and Negotiation
Aspects of the negotiation process can lead to
positive emotions
Positive feelings result from fair procedures during
negotiation
Positive feelings result from favorable social
comparison
Mood, Emotion, and Negotiation
Negative emotions generally have negative
consequences for negotiations
They may lead parties to define the situation as
competitive or distributive
They may undermine a negotiator’s ability to analyze the
situation accurately, which adversely affects individual
outcomes
They may lead parties to escalate the conflict
They may lead parties to retaliate and may thwart
integrative outcomes
Mood, Emotion, and Negotiation
Aspects of the negotiation process can lead to
negative emotions
Negative emotions may result from a competitive
mindset
Negative emotions may result from an impasse
Effects of positive and negative emotion
Positive emotions may generate negative outcomes
Negative feelings may elicit beneficial outcomes
Emotions can be used strategically as
negotiation gambits