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Motivating Your

Workforce
Creating a Motivated Workforce
 Why Motivate?
 Manager as Motivator
 Ongoing Performance
Management
 Motivational
Challenges
Why Motivate? ”Genius is one percent inspiration and ninety-
nine percent perspiration.” -Thomas Edison

Helps your most productive employees


become better
Helps less productive employees become
more productive
Prevents management from overlooking
high-potential performers
How to spot a motivated workforce
 Motivated Employees  Un-Motivated Employees
 Contribute to a positive work  Do not attract or retain clients or
environment customers
 Affect the morale of those around them  Negatively affect the morale of this
 Are team players around them
 Are willing to go the extra mile in a  Often quit or get themselves fired
crisis  Do not care about the company’s
 Put a friendly face to your good name image or success
 Care about the company’s image and  Call in sick more often than satisfied
success employees in order to do anything else
 Are more likely to be self starters and (and may even become ill from the
innovators anxiety of going to a job here they feel
unappreciated, even mistreated).
 Have strong personal goals
 Will “punch out” in the middle of a crisis
 Want to keep their jobs or move within
the company  May do what is asked of them, but will
rarely do more.
 Have a healthy work ethic
 Are committed to problem solving
“The difference between a successful person
 Are good for your business and others is not a lack of strength, not a
lace of knowledge, but rather a lack of will.”
– Vince Lombardi
Manager as Motivator “Leadership is doing what is
right when no one is watching.” – George Van Valkenburg

Self Motivation
Your management style
Set Clear Expectations
Lead by Example
Learn about your employees
Integrity
What do I say? “Example is not the main thing in influencing
others: it is the only thing” – Albert Schweitzer

 To Create a Positive Workplace


 “Good Morning”
 “How are you?”
 “What a great day. Thanks for all of your hard work.”
 Respect
 “Babe Ruth struck out 1,330 times, but he hit 714 homeruns. You
did your best and I still believe you can do it”
 “It is clear that we don’t see eye to eye on this issue, but I
respect your point of view.”
 Everyone is Important
 You’re not just a ______. Your work is critical to the accuracy of
this patient’s care.”
 I realize that this position is a stepping stone for you. The
experience you gain here will be helpful in the future.”
What do I say?
 Reduce Stress
 “Machinery does break down – usually a the worst time . Take a deep
breath and let’s figure out a way to get this done.”
 “Mistakes are a part of the learning process Let’s look at the lesson this
situation presents.”
 Team Attitude
 “Strong personalities working together are bound to have
disagreements, but resolving those will open up new avenues to you.”
 “Each member of this team is valuable”
 Productive Meetings
 “Our regular contributors always offer excellent suggestions. I suspect
we have other good ideas at the table. I’d like everyone to have a
chance to speak.”
 “Let’s summarize our decisions and review who has agreed to complete
what.”
Ongoing Performance Management
Continuous effort – not strength or intelligence - is the key to unlocking our potential.”
- Winston Churchill

 Continual Feedback
 Clear Expectations and Goals
 Observing behavior
 Providing feedback/support/corrective action
 Performance Review at Regular Intervals
Expectations
Priorities
Success measures
Their status in meeting these expectations
Skills Development as part of
Performance Management
Internal and External Training programs
Online courses
Mentoring
On-the-job training
What do I say? “Catch them doing something right.”
- Ken Blanchard, from The One Minute Manager

Continual Positive Feedback


“Would you mind sharing that idea at our next
staff meeting? I think everyone could benefit
from it”
“I know how much you struggled with that
______. The results are excellent – clear and
concise. And, I am glad you remained
committed to the project.”
“I noticed the way you handled that difficult
situation. Good work!”
What do I say? “A fool gives full vent to his anger, but a wise
man keeps himself under control.” (Proverbs 29:11)

 Developmental Feedback
 “You are such a friendly person and I love hearing your stories. But,
continual chatter adds to everyone’s end-of-the day pressures. We will
all be more relaxed if you minimize your personal conversations for
breaks and lunch.”
 “In the office, the Internet is used for business. Please save your
personal instant messages and cyber shopping of home. Popping on for
a quick look always takes more time than we realize.’
 “Snapping at your coworkers is not like you. Do you need to talk about
something?”
 “Have you ever walked into a store and felt like you were interrupting
the sales people? I don’t want our customers to feel that way. Please
take care of customers immediately.”
 “I have noticed a lot of errors in your typing since you have been
_______. I know the extra responsibility is tough but please use spell
check and proof read carefully before sending something out.”
Motivational Challenges
“Others will underestimate us, for although we judge ourselves by what we feel capable of doing,
others judge us only by what we have already done.” – Henry Wadsworth Longfellow

The Under Achiever


The Powerhouse Achiever
The Part-time Employee
The Virtual Commuter
The Naysayer
Complaints About the Rules
Employee Conflicts
Conclusion and Summary
 Why Motivate?
Your ultimate goal is to have your department operating
like a fine well oiled machine that will keep working even
when you are not there
 Manager as Motivator
YES! Motivating your workforce is part of your job
description
 Ongoing Performance Management
Tell often, tell truthfully and clearly
 Motivational Challenges
Know your employees on a personal basis and
understand what makes them “tick”