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Creating a Motivated Workforce
Why Motivate?
Manager as Motivator
Ongoing Performance
Management
Motivational
Challenges
Why Motivate? ”Genius is one percent inspiration and ninety-
nine percent perspiration.” -Thomas Edison
Self Motivation
Your management style
Set Clear Expectations
Lead by Example
Learn about your employees
Integrity
What do I say? “Example is not the main thing in influencing
others: it is the only thing” – Albert Schweitzer
Continual Feedback
Clear Expectations and Goals
Observing behavior
Providing feedback/support/corrective action
Performance Review at Regular Intervals
Expectations
Priorities
Success measures
Their status in meeting these expectations
Skills Development as part of
Performance Management
Internal and External Training programs
Online courses
Mentoring
On-the-job training
What do I say? “Catch them doing something right.”
- Ken Blanchard, from The One Minute Manager
Developmental Feedback
“You are such a friendly person and I love hearing your stories. But,
continual chatter adds to everyone’s end-of-the day pressures. We will
all be more relaxed if you minimize your personal conversations for
breaks and lunch.”
“In the office, the Internet is used for business. Please save your
personal instant messages and cyber shopping of home. Popping on for
a quick look always takes more time than we realize.’
“Snapping at your coworkers is not like you. Do you need to talk about
something?”
“Have you ever walked into a store and felt like you were interrupting
the sales people? I don’t want our customers to feel that way. Please
take care of customers immediately.”
“I have noticed a lot of errors in your typing since you have been
_______. I know the extra responsibility is tough but please use spell
check and proof read carefully before sending something out.”
Motivational Challenges
“Others will underestimate us, for although we judge ourselves by what we feel capable of doing,
others judge us only by what we have already done.” – Henry Wadsworth Longfellow