MTNL IT Infrastructure

IT Infrastructure

• MTNL has synergized all its energies to total

customer satisfaction and synchronize the
organization by modernizing the services to
international level and incorporating in its
network.
• Closed network –
– a. Intranet like - FMS,IMS,CSMS
– b. extranet like – FRS
• Open network like – Internet (bol.net.in)
MTNL has recognized that IT is the key to future
business success. IT is being implemented as the
backbone for running customer friendly services.
Several IT systems such as –

• IVRS (Interactive Voice Response System)

• CSMS (Customer Support Management System)
• FRS (Fault Repair System)
• FMS (Financial Management System)
• IMS (Inventory management system)
• Web-site like bol.net.in
 Interactive Voice Response System
(IVRS)
- Complaint booking – 198
- Bill enquiry of dolphin -333
- Changed number announcement -195

• -Call center –
1504(BB),1503(Dolphin),1502(CDMA),
1909(DND),1500 (Land Line)
 HOW CONNECTION TAKES PLACE
Now the main question is how the connection is done
through this networks? What are the physical devices
used for this ?
The answer is that the physical devices used for this are
1.Routers
2.Hubs
3.Repeaters
4.Bridges
5.Switches
6.Modems
7.Multiplexers
 MICN(MTNL Integrated Computer
Network).
• MICN connectivity is done with the help of E
3(34Mbps OFC link). This network is used to
interconnect Customer Service Management
System(CSMS),Fault Repair System(FRS),Directory
Enquiry(DQ) System, and Interactive Voice
response system(IVRS) etc.
• Major sites – E 3 (34 Mbps)
• Minor sites –E 1 (2 Mbps)
• Sub office – E1 (2 Mbps and BRI)
CSMS (Customer Services Management System)

• It maintains all the user level information like

registration and billing.
• It maintains the information about the
customers like his name, address and registration
number.
• If the customer is using some extra facilities like
S.T.D, I.S.D, them all these information is also
maintained in this server.
• Date of connection , date of disconnection
• all the billing information from the first bill to the
last bill is also stored here.
 CSMS is broadly classified into

• Pre Connection – before installation of

phone.
• Post connection – after the installation of
phone

• Billing -
 FRS (FAULT REPAIR SYSTEM)

• It is a section that detects and helps correcting the faults

occurring in the subscriber’s telephone line.
• If there is any fault in the subscriber’s phone line or any sort
of communication problem, then the subscriber first dials
198 to register his complaint with MTNL.
• The complaint register is stored in the main computer
centrally located in the main exchange.
• This main computer does the process of localization
• If your Telephone/Telex/Leased line remains out of order for
more than 7 days continuously from the time of complaints,
you are entitled to rebate in rental.
 Execution of Online OB
• The work-order flows online to WIEMS (Work
order implementation and execution
management system) where work is executed
and work-order can be monitored at every
stage. After completion of work the
information flows back to CSMS by data
populated in two-compliance table.
 CSMS/FRS application
• You can access CSMS/FRS by telnet service on
following IP
• CSMS – Telnet 10.111.6.13
• FRS - telnet 10.111.6.9
 FMS Overview
 FMS (Online Web based financial management
system) was started to cater to the financial needs of
MTNL.. The project initially started under GM(F) Unit
. Presently, the operating Systems/FMS WAN
Network/RDBMS requirements of FMS are being
looked after by IT Unit
 The Hardware(Servers and storage ) are housed at
CWG Data Center at CGO .
 The physical custody/security of this equipment is
with IT Unit.

 Contd…
 Web based Financial Management System
( WFMS)

PayBill FA WA Security

Loan & Payments, Temporary User

Advances, Receipts, Advances, Creation
PF, Trial Balances, Imprest, and
Pension, General Ledger, Contractor/ grant
Leave Bank Supplier of roles
Module Reconciliation Bill payment to users
 Inventory management System

Planning Inventory

Preparation & Sanctioning Receipt of Material Issue of Material

of PE,DE, PE-cum-DE,
contributory works, RNG Purchase Order Requisition
cases etc.
Allotment
Delivery Challan
Customized provision for Indent
preparation of estimates Goods Receipt Note
relating to Switch, Cable
(PS&D), A&P, L&W, Civil Main Bill
IT, OF, Maintenance etc. Issue Voucher

Gate Pass
Online movement of estimates for approval
 Access of FMS/IMS
• WFMS Application
•
•
http://10.40.223.125:7778/delmtnl/WFMS_Login
.jsp
•
• IMS Application URL
•
• http://10.40.223.125:7778/DELIMS/Login.jsp
 Online services on Internet
• Following services are being provided vi
internet
• Online bill payment
• Downloading of Different forms.
• Checking of Broad band usage , speed
• Duplicate bill of Dolphin ,Land-line
• You can access online services via URL
http://bol.net.in