The Power of Business Process

Management (BPM)
Richard Day – Senior Product Manager, QAD

| Building the Effective Enterprise

The Power of Business Process Management (BPM)

Safe Harbor Statement

The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.

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The Power of Business Process Management (BPM)

Presentation Agenda
■ BPM overview
■ QAD BPM overview & demonstration
■ Early customers
■ The future of QAD BPM
■ Summary
■ Questions

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 The Power of Business Process Management (BPM))

BPM Overview

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The Power of Business Process Management (BPM)

Maps to Navigation

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The Power of Business Process Management (BPM)

Menu Driven Systems

■Processes hidden
■No active monitoring
■Difficult to manage
■No task ownership
■Difficult to adapt
■Unaware of status

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The Power of Business Process Management (BPM)

Process Driven Systems

BPM Application
■Visualize your processes
■Control & automate
■Collect metrics
■Improve process agility
■Facilitate optimization

Traditional Application

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The Power of Business Process Management (BPM)

Select Menus to Explicit Processes

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The Power of Business Process Management (BPM)

What is Business Process Management ?

The discipline of building, measuring and improving

the efficiency and effectiveness of business
processes within an enterprise

■Foundation: ■Advanced:
 Visualization  Measurement
 Automation  Continuous
 Control improvement

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The Power of Business Process Management (BPM)

Another Way of Looking at BPM

Goals
Objectives

Continuous KPIs
Improvement Metrics
Business

Monitor
Processes
Measure

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The Power of Business Process Management (BPM)

Benefits Overview
■ Visibility
 Model, document & monitor processes
■ Control
 Manage tasks and responsibility
■ Measurement
 Drive continuous improvement

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 The Power of Business Process Management (BPM)

QAD BPM Overview & Demonstration

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The Power of Business Process Management (BPM)

QAD BPM Overview

■ Embedded in QAD Enterprise Applications
 Active maintenance license required
 2011 EE or later
 Any SE release
■ No application code changes
■ Out-of-the-box standard processes
 Item creation
 Customer creation
 Supplier creation
 Sales order credit hold/review

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The Power of Business Process Management (BPM)

Visualization – Processes Modelling

■ Define task ownership ■ Set priority & duration

■ Link to QAD screens ■ Include instructions

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The Power of Business Process Management (BPM)

Visualization – Active Processes

■ Monitor active processes

■ Real-time process status
■ Process specific comments
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The Power of Business Process Management (BPM)

Visualization – Active Processes

Visualize processes status

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 The Power of Business Process Management (BPM)

Visualize/Control Tasks

■ To do list ■ Release tasks

■ Drill down ■ Re-assign tasks
■ Group task ownership ■ Complete tasks
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The Power of Business Process Management (BPM)

Visualize/Control Your Tasks

Direct access to application function, with context

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 The Power of Business Process Management (BPM)

Early Customers

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The Power of Business Process Management (BPM)

Early Customers
■ Processes implemented
 #1– item creation
 #2 – customer & supplier
■ Common benefits
 Greater awareness
 Remove dependency on “tribal knowledge”
 Task & data ownership
 Improved data quality
■ Able to meet all process requirements

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The Power of Business Process Management (BPM)

What the Early Customers are Saying

■
 Process owners know who’s “got the ball”
 Helps keep people on-task
 Help us improve speed-to-market
■
 Helps engage all level of users in the process
 Improves process visibility
 Lean concepts applied to back office processes
■
 Reduce item/supplier setup time
 Improve data quality
 Improve transparency between functional groups
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The Power of Business Process Management (BPM)

QAD BPM Road Map

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The Power of Business Process Management (BPM)

QAD BPM Road Map

Business Process Business Process Business Process
Automation Measurement Modelling

Any QAD
processes Tailor to
your business

Measure performance. Analyze metrics.

New QAD processes available from the
QAD Store

Freedom to model and build new processes with non QAD

process steps
New/Non QAD
Existing QAD EA Processes Processes

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The Power of Business Process Management (BPM)

QAD BPM Early Adopter

■ Early adopter phase
 Started April 2012
 Restricted to 4 QAD processes
− Item, customer & supplier create
− Sales order credit hold/review
■ Focus on visualization & control

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The Power of Business Process Management (BPM)

QAD BPM Customer Visits

■ Wave of global customer visits in June
■ Review & give feedback on completeness
 Capabilities
 Processes
 Your requirements
■ Drive future BPM development
■ Interested, contact
 Richard Day: rpd@qad.com
 Robert Cramer: rac@qad.com

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The Power of Business Process Management (BPM)

Future Development
■ Process measurement
 QAD analytics solution
 Analyze process history/metrics
 Drive process improvement
■ QAD store
 New QAD processes available to download
■ Mobile access to BPM capabilities

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The Power of Business Process Management (BPM)

Summary

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The Power of Business Process Management (BPM)

Summary
■ QAD BPM – ready to use now
■ Successful early customers

Navigate your journey to

“The Effective Enterprise”
with QAD BPM

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The Power of Business Process Management (BPM)

Next Steps While at Explore

■ Attend these related sessions (or watch the
replay):
 Customer Stories about Business Process
Management – Tuesday 3:15 pm
 QAD BPM Training - Thursday & Friday
■ Stop by the Solutions Expo
■ Interested in BPM contact:
 Richard Day – rpd@qad.com
 Robert Cramer – rac@qad.com

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The Power of Business Process Management (BPM)

Questions & Answers

■ Richard Day: rpd@qad.com

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 www.qad.com
©QAD Inc. 2013

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