Escolar Documentos
Profissional Documentos
Cultura Documentos
Unclassified 2
Human Performance
Unclassified 3
What is Human Performance?
An individual…
working within
organizational systems…
to meet expectations
set by leaders.
Unclassified 4
How to Improve Human
Performance
Address
Removeerror-
Create
Reinforce error
limitations
traps
tolerant
desired of
TTHH human
systemsnature
behaviors
Individual IISS
W
W
AA
YY
OO
UU
TT
TT
UU
OO
YY
AA
Incentives to meet
W
W
IISS
TTH
H leader’s expectations
Organization
Unclassified 5
Definitions
• Operational Upset: A condition that adversely
affects, or may adversely affect, DOE or
contractor personnel, the public, property,
environment or the DOE mission.
• Error: An unintentional deviation from an
expected behavior.
• Violation: Deliberate, intentional acts to evade a
known policy or procedure requirement for
personal advantage usually adopted for fun,
comfort, expedience, or convenience
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HPI Principles
Unclassified 7
The Individual
Unclassified 8
Origins of Human Error
Human Errors
70%
System Induced Error
Operational Upsets
30%
90% Slip, trip or
Human 10% lapse
Error Equipment
Failures
Unclassified 9
Basketball
Unclassified 10
Limitations of Human Nature
Unclassified 11
Limitations of Human Nature
See page 4 in your Concepts Guide
Unclassified 12
Hazardous Attitudes
See page 6 in your Concepts Guide
Unclassified 13
Risk
Picture
K
50/50
w
le
dg
Pa
t one performance
e-
te
rn
B
as
s
mode to another a
ed
Attention to Task
If-
B
Th
as
en
but has only old
ed
A
as
ut
o
ed
Low
Unclassified 15
Error Traps
Unclassified 16
Saw StopTM
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Error Precursors
See page 18 in your Concepts Guide
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Error Prevention Tools
• Self-checking • Pre-job briefing
• Peer-checking • Post-job briefing
• Concurrent • Procedure use &
verification adherence
• Independent • Problem-solving
verification • Questioning attitude
• Three-way • Conservative decision
communication making
• STAR • Stop & collaborate
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The Organization
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New vs. Old View of Human Error
Unclassified 21
The Dryden Event
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Types of Error
See page 12 in your Concepts Guide
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Understanding Events
Unclassified 25
The Value of Error Tolerance
Unclassified 26
Defenses in Depth
See page 14 in your Concepts Guide
• Redundancy: many
layers of protection.
• Diversity: many
different varieties of
protection.
• Independence:
separate/autonomous
layers of protection.
Unclassified 27
Traditional Heisenberg Model
See page 16 in your Concepts Guide
• Number of errors is
1
Major Accidents relative to the severity
of consequences
• For every major
Significant Events 10
• The consequence of
Reactive
Major Accidents error has no relationship
to the number of errors
Significant Events • It is related to the
number and integrity of
defenses
Near Misses
• Any error can lead to a
Nonconsequential
major accident if
Errors
Proactive defenses fail
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Zero Operational Upsets
See page 20 in your Concepts Guide
Re + Md → OU
Reducing Error AND Managing Defenses
leads to Zero Operational Upsets
Unclassified 30
Medical Mistakes
Unclassified 31
Organizational Values
Unclassified 32
Blame Cycle
See page 23 in your Concepts Guide
Human
Error
Reduced trust
Latent
organizational
weaknesses persist
Management Less
less aware of Communication
jobsite
conditions
Unclassified 33
Culpability Decision Tree
Was the behavior
intended? See page 26 in your Concepts Guide
YES NO
Did the
employee have
Were the medical
consequences restrictions?
intended?
NO
NO
YES YES
Did the employee
knowingly violate
Intentional a requirement?
sabotage
YES NO
Unclassified 34
Accountability vs. Culpability
See page 40 in your Concepts Guide
Accountability Culpability
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Performance Culture
See page 28 in your Concepts Guide
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Human to Systems Interface
Unclassified 39
Fallacy of
Competing Resources
See page 31 in your Concepts Guide
Optimization
Y
C
PT
U
KR
N
BA
PROTECTION
Better
l
et na
defenses
E
ps o
PH
U rati
converted into
pe
RO
increased O
ST
production
TA
CA
Unrealized Potential
PRODUCTION
Unclassified 40
How Leaders Influence
Protection vs. Production
See page 33 in your Concepts Guide
Unclassified 42
Implementing HPI