As companies try to compete in the global economy, they are always looking

for better ways to communicate and this is technology which provides

business with faster, more efficient equipment for every aspect of
communication. There are a large variety of technological tools for
communicating, some gives us advantages on oral communication and some
of these gives us advantages while communicating in written form.
DIFFERENT TECHNOLOGICAL TOOLS
USED IN BUSINESS COMMUNICATION.
 TOOLS FOR
WRITTEN COMMUNICATION
COMPUTER

 Different types of task relating to communication can be performed by this

device like :
• Word processing.
• Creating printing documents.
• Desktop publishing.
• Planning documents.
• Researching audience and contents.
• Statistical analysis.
• Creating power-point presentations.
• E-mailing and distributing documents.
PRINTER

• A printer is a peripheral which produces a text and/or graphics of

documents stored in electronic form, usually on physical print media such as
paper or transparencies
FAX MACHINE

• A fax (short for facsimile) is a document sent over a telephone line.

• It is playing very important role in business communication for a very long
period.
 TOOLS FOR
ORAL COMMUNICATION
INTERNET

• The Internet is a global system of interconnected computer network that

use the standard Internet protocol suit(TCP/IP) to serve billions of users
worldwide.
• Today’s communication is so much dependent on internet. In business
communication it plays more important role. This technology facilitates
other medias like –
 E-mailing
 Instant Messeging
 Tele conferencing
 Video conferencing
MULTIMEDIA

• Multimedia is media and content that uses a combination of different

content forms .
• Multimedia is usually recorded and played, displayed or accessed by
information content processing devices, such as computerized and
electronic devices.
EMAIL

• Electronic mail, commonly called email or e-mail, is a method of

exchanging digital messages from an author to one or more recipients.

• Content, Tone, and Correctness

• Consider composing offline
• Be concise
• Shouldn’t send anything one wouldn’t want published
• Shouldn’t use e-mail to avoid contact
• Resist humor and tongue-in-cheek comments
• Reading and Replying to E - Mail
• Scan all messages before replying to any
• Print only when necessary
• Acknowledge receipt
• Don’t automatically return the sender’s message
• Revise the subject line if the topic changes
• Provide a clear, complete first sentence
• Never respond when you’re angry
• Check response before hitting “Send”
• Assume that all emails are monitored
INTRANET

• An intranet is a private computer network that uses Internet Protocol

technology to securely share any part of an organization's information or
network operating system within that organization.
TELEPHONE

• The telephone, often colloquially referred to as a phone, is a

telecommunications device that transmits and receives sound, most
commonly the human voice. • For oral communication this is the most
common technological equipment
VOICEMAIL

• Voicemail (also known as voice-mail, VMS, or message bank) is a centralized

system of stored telephone messages that can be retrieved later. The term is
also used more broadly to denote any system of conveying a stored
telecommunications voice message, including using an answering machine.
Most cell phones have voicemail as a basic feature, and many land line
phones and corporate PBXs have their own voicemail options.
TELECONFERENCE

• A teleconference or teleseminar is the live exchange and mass articulation of

information among several persons and machines remote from one another
but linked by a telecommunicTeleconferencing Equipment • Computer with
online connection • Camera hooked up to computer • Software – CU-SeeMe
– NetMeeting – Skype – Yahoo Messenger
MAJOR FINDINGS

• Uses of technology are very costly.

• Many states haven’t enough technological infrastructures yet.
• It’s difficult for old people to adjust with technology.
• Technological changes are too rapid to adjust with.
• Slow internet speed in various countries is a big obstacle.
• Various regions of world are totally unaware about technological
improvement.
RECOMMENDATIONS

• Governments should take initiative to make technology cheaper for its

citizens.
• Building up technological infrastructure.
• Organizing different training programs.
• Make people aware about technology and encouraging them to using
technology for communicating.
• Should be informed and prepared to adjust with newer technology every
day.