Escolar Documentos
Profissional Documentos
Cultura Documentos
KNOWLEDGE
• Knowledge of self
• Knowledge of job
INSPIRING WITH EMOTIONAL INTELLIGENCE
Self - Intrapersonal
awareness Competencies
Self -
Social Skills regulation
Interpersonal
Competencies
Emapthy Motivation
IMPACT OF EI BASED LEADERSHIP
• Hallmark Communities found that sales associates who developed EQ skills were
25% more productive. -TalentSmart, 2008
• Emotions are contagious. Top leaders influence the climate of the team as much
as 50-70% - Hay Group, 2003
WHAT IS EMOTIONAL INTELLIGENCE?
Stressed
Peaceful
Excited
Angry
Fearful
Sad
Relaxed
Calm
Joyous
Happy
Worried
Frustrated
Concerned
Upset
Relaxed
SELF - REGULATION
• S – Status
• C – Certainty
• A – Autonomy
• R – Relatedness
• F - Fairness
KNOWLEDGE OF JOB
• Knowledge is Power
• Knowledge of your field of work
• Knowledge of the internal and external environment
• Professional competence
THANK YOU !