“The Heart of a Leader”

based on the book by Ken Blanchard

presentation written by Michelle Spradley, CPS/CAP
presented by Emily Garner, CAP-OM
Overview
• What is the Difference between a Manager
and a Leader?
• Define an Exceptional Leader
• Leadership Traits
• How can an administrative professional
lead in today’s workplace?
• Build a Leadership Plan
Leader vs. Manager
Leaders Managers
• Create a clearly • Manage Tasks
defined vision/mission
• Create “buy in” • Enforce protocols
• Foster synergy • Organize Data
• Define a common • Report information
purpose and facts
• Develop and coach • Direct people
individuals and teams
Define an Exceptional
Leader
What make a great leader?
Great Leaders are:
• Honest
• Forward Looking
• Competent
• Inspiring
• Intelligent / Committed to Continuous
Learning
• Have Charisma
Leadership Traits
• Superb Communicators
• Effective Management Skills
• Empathy
• Positive Thinkers
• Values and Integrity
• Vision
• Empowerment/Bringing out the best in
others
Superb Communication

“Real communication
happens when people feel
safe”
-Ken Blanchard
The Heart of a Leader
Effective Management
“Leadership is not something
Skills
you
do to people.
It’s something you
do with people.”
-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi
Leadership and The One Minute Manager
Effective Management Skills
(cont)

“All good performance

starts with clear goals!”

-Ken Blanchard and Spencer Johnson

The One Minute Manager
Empathy

“If you want your people to

be responsive, be
responsive to their needs”
-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book
Positive Thinkers

“Think Big!

Act Big!

Be Big!”

- Norman Vincent Peale

 “Positive
Positive thinkers
Thinkers
get positive results
because they are not
afraid of
problems”
-Ken Blanchard and Norman Vincent Peale
The Power of Ethical Management
Values and Integrity

Take time to identify core values

-Ken Blanchard
The Heart of a Leader
Vision
“Without Vision
People Perish”

-Proverbs 29:18
(paraphrased)
Empowerment/Bringing Out
the Best in Others

“All empowerment exists

in the present moment.”
-Ken Blanchard
The Heart of a Leader
Leading in 2010

How can an administrative

professional lead in today’s market?
Leading in Today’s Market
• Continued Education/Certification (CAP-OM)
• Software Skills
• Professional Image
• Communication
• Awareness of Business Market Trends
• Exceptional Listening Skills
Leading in Today’s Market
• Perform Expertly
• Learn to Anticipate
• Prioritizing Projects
• Effective Time Management
• Become a mentor
Action Plan
• Choose three leadership characteristics
that you will implement into your daily
routine in the next 90 days.
Remarkable”