BASIC QUALITY CONCEPTS

The basic concept of Quality Assurance and Quality

Management is to be encourage the individual operator to
be responsible for their own work.
GET IT RIGHT THE FIRST TIME so that there is no need
for an inspector or supervisor to check all work and
identify errors or oversights.
 QUALITY TERMINOLOGY
Quality: Fitness for a purpose
Reliability: How well a product or service is given, even
under adverse conditions.

Maintainability: The speed and quality of replacement when

necessary.
Supplier: A person/s giving reliable, guaranteed
service and/or products.

Customer: a) Internal:- The person who receives your

work next.

b) External:- The person who buys the goods

or service you produce.
 QUALITY TERMINOLOGY
Quality Policy:
The overall quality intentions and directions of an
organisation as regards quality, as formally expressed by top
management.
This means that the people in charge of the business will
decide what the organisation will aim to do about quality. This
will ensure that the organisation can operate with an
assurance of quality.
 QUALITY TERMINOLOGY
Quality Management:
The aspect of the overall management function that
determines and implements the quality process.
This means that the people who are concerned with the day
to day running of the organisation will put in place a quality
system that will achieve the aims of the quality policy.
 QUALITY TERMINOLOGY
Quality System:
The organisational structure, responsibilities, procedures,
processes and resources for implementing quality
management.

Quality Control:
The operational techniques and activities that are used to
fulfil requirements for quality.
This is the checks and measures to determine whether the
quality system is working and that the standards of quality are
being met.
 QUALITY TERMINOLOGY

Quality Assurance:
All those planned and systematic actions necessary to
provide adequate confidence that a product or service will
satisfy given requirements for quality.
Once all the decisions, systems and checks are proven to be
sound, as assurance can be given to customers that products
and services of the organisation are up to a level of quality.
QUALITY COSTS AND BENIFITS

Costs of Quality:
The cost associated with quality assurance in
building and construction are usually related to
materials and labour.

Materials:

Materials manufactured to a high standard, which

may be subject to a manufacturer’s quality
assurance usually, cost more than materials not
associated with quality assurance.
QUALITY COSTS AND BENIFITS
Labour:

Skilled labour with a minimum degree of supervision

will cost more than unskilled labour with a high level
of supervision. However, the benefits of timely
completion and the good will associated with a
quality project will be enjoyed long after the
completion of the project.
 COST BENEFITS DURING
CONSTRUCTION
Reduction in the replacement of faulty materials or wrongly
constructed work.
Elimination of labour to remove and replace poor quality
work.
Decline in site overheads associated with delays in
construction.

No dispute with clients adding to the costs of the building in

the form of delayed payments.

Cost on borrowed money minimised due to the prompt

payment by satisfied clients.
 COST BENEFITS AFTER THE
CONSTRUCTION PROCESS

Increased goodwill affecting follow-on business

Reduced maintenance costs, labour and materials.

No legal costs arising from disputes.

No withheld final payments.

BE RESPONSIBLE FOR YOUR OWN
WORK
Tradespersons and sub-contractors must take responsibility
for their own work. This is a basic concept of quality assurance
and quality control.
Areas of Responsibility Include:

Performing to State Tolerances.

Correct use and application of Materials and Products.
Complying with Statutory requirements.
Maintaining schedules and timetables.
Prevention of damage to work done by others.

Ensuring safe work practices are observed.