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 Increased
Omzet

Cultivated the Speed up the

new wish process of the
transaction
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Seni Kerajinan dan Pariwisata
 Message Channel
Communicator Attitude

Communican

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Seni Kerajinan dan Pariwisata
 Language The Sign

Article the audio-visual aid

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Seni Kerajinan dan Pariwisata
 Audio
Communication Audio Visual
Communication
Visual
Communication

Communicator Message Media Communican

Feed back
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Seni Kerajinan dan Pariwisata
 Fax Meeting
Internet
Letterr Telephone

Formal,

Klik

Personal, Non
Klik Group
Formal,
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Klik
Seni Kerajinan dan Pariwisata
 Against the superior Against the subordinate
Klik Klik

Against the Colleague A

the Work, Klik
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Seni Kerajinan dan Pariwisata
 The Difference of The difference of
the Identity The difference of the the look method
Purpose & the interests

The Difference of the Understand

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Seni Kerajinan dan Pariwisata
Conflict
 Avoid the Conflict
Neutralization of the Attitude The difference of
the attitude

Looked for the same Conflict Looked for the source &
Home Solution problem understood
Seni Kerajinan dan Pariwisata
 1. The Friendly service , KLIK

2. The Professional service , KLIK

The Customer was the buyer or the user of the

product/the service. Therefore the customer could be
compared as the heart of the company. When the stopping
heart throbbed, the company will die. On the other hand,
the number of customers who carried out the healthy
transaction of the heart simile that channelled life blood all
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the body part.
Seni Kerajinan dan Pariwisata
 The Internal Customer: the Customer who came from
inside the company that became the customer from the
product that was produced by them themselves.

The External Customer: the Customer who came from

outside the company that gave or accepted goods and
services that were produced by some company

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Seni Kerajinan dan Pariwisata
 Man, KLIK Nervous, KLIK
Women, KLIK Hesitant, KLIK
Teenage, KLIK The Disputant, KLIK

Elderly, KLIK Consciously, KLIK

Children, KLIK Suspicious, KLIK

Quiet, KLIK Arrogant, KLIK
Communicativeness,
KLIK

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Seni Kerajinan dan Pariwisata
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Seni Kerajinan dan Pariwisata
 To create and maintain the customer's
satisfaction in part:
• Identified hope and the requirement of his customers
• Filled hope and the requirement of the colleagues and the
customer towards the quality of the goods and services product
• Study and controlled principles of the customer care
• Understood the grating technique of feedback about customer
satisfaction

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Seni Kerajinan dan Pariwisata
• The occurrence of the order from the customers
• The ordering method of the thing
• Recorded the customer's order
• Recorded the requirement and the identity of
the customer
• Stress came back the requirement for the
customer

Gave the Brought about the

Thanks' requirement for the
Statement customer
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Seni Kerajinan dan Pariwisata
 The Kinds Customer Complaint:

•Defect Product
•The official's attitude
•The bad service
•The complaint that not
normaly

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Seni Kerajinan dan Pariwisata
 The method handled the Customer
Complaint
•Faced wisely, don't emotion
•Listen to was full of attention in the
atmosphere friendly
•Don't made the promise apart from
your authority
•Give the congenial feeling and
went along felt shoe pinches

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Seni Kerajinan dan Pariwisata
 Compatible Appearance
Attitude
Positive Thinking
Concept
Admiring Attitude

Hearing & Comprehend

Customer Need
Customer Attention
Giving a damn customer
Satisfaction, Klik Concept
Keep Appearance

Customer order note

Need note
Action Attested to Need
Concept
Actualize to need
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Seni Kerajinan dan Pariwisata
Good services Eliminated the
& Satisfaction feeling resentful

Customer
Satisfaction

The interest & the

decision bought at
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Seni Kerajinan dan Pariwisata
The Grooming was the form of the self-image someone that could
be seen from the appearance in a all manner

The method that was followed in order to be able to appear

interesting and harmonious in the workplace:
1. Avoided the style of speaking negative
2. Dared to be responsible
3. Developed the personal dynamics
4. Developed the capacity to use the verbal language and
non verbal.
5. Spread knowledge
6. Have A Attitude flexibel towards various changes

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Seni Kerajinan dan Pariwisata
The step in the grooming in the
beginning

Stand Sit Down To Walk Method Make-up To Fashion

Method Method Method Method

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Seni Kerajinan dan Pariwisata
 The existence of the division of labour, responsibility
& authority

Obey all the regulations that be current

There was the agreement on

mission
Characteristic
Team

Could adapt against

change
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Seni Kerajinan dan Pariwisata
Benefit carried out the For the Organization: increased the
work in team productivity of the work; increased
the quality of the work; increased
the working mentality

For the Member: Stress or the

burden as a result of the work will
decrease; Responsibility for the work
was borne together; received the
recompense and the appreciation; as
the self-actualization media; could
distribute the talent and their
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 Purphose
Unity

Eficiency
The Purpose
worked TIM Efectivitiy

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Seni Kerajinan dan Pariwisata
 The character of
the TIM Culture:

The functioning full team

The team that happiness

The not functioning team

The not flexible team

The team that only was

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Seni Kerajinan dan Pariwisata
 The team of the
finishing department

The form of TIM The team of the

Responsibility Process Improvement

Gugus Tugas

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Seni Kerajinan dan Pariwisata
Seni Kerajinan dan Pariwisata