Escolar Documentos
Profissional Documentos
Cultura Documentos
Techniques
Content and Methodology
Tourists
Language proficiency
Avoid using highfalutin words, use
simple, easy to understand words
Try to get rid of regional accent
Use synonyms to explain, to describe
something
Use non-verbal communication in a
difficult thing or situation
Speak audibly, not too soft and not too
loud
Conduct your commentary in a relaxed,
entertaining manner (they came here to
enjoy, remember)
Guiding Techniques
Be prepared, study the destination
Plan your spiel or commentary, it should be
structured
Have an update on the local and global news
and environmental issues
Intercede when necessary in the interaction
with the guest and the locals
Be aware on the basic human behavior and
attitudes
Do not research to back up your facts
Be ready for pertinent and impertinent
questions
In cases of having more than one guide, find
some time to sit down, discuss to synchronize
information & learn from each other
Never tell your personal life at first meeting
Never sell anything at first meeting
unless they ask
Be punctual at all times. Be there at least
one hour before the tour starts
Learn map reading
Learn how to say NO to indecent
proposals
Always make a head count before, during
and after the tour, especially on stops
Be practical when making judgment,
think if the benefit of the majority
Be a good decision maker
Learn basic first aid
Qualities of an effective
Tour Guide
Love of country
People-loving
Open-mindedness
Tactfulness
Punctuality
Proper decorum
Honesty
resourcefulness
Self- confidence
Sense of humor
Enthusiasm
Fairness in treatment
Good health
Good communicator
Patience
Reasonable
Assertiveness
Humble and polite
Steps on how to make a
commentary
Begin with a smile, greeting and
introduction
Brief the guests about the tour for the day
Review the inclusions and exclusions of
the tour
Give the distance and traveling time of
the destination
What to expect from the tour
Give necessary precautions
Do not miss to point important landmarks
along the way
Announce comfort stops
Always do the head count
Tips for an effective tour
commentary
Start with a greeting or introduction
Information should be delivered in a
manner that would interest the guests
Sense of humor should be part of the
delivery of information
Remember, commentaries help people
understand and appreciate what they
actually see
Face the group, not a few
Speak slowly and clearly
Voice should be audible
Practice eye contact
Prepare yourself for questions to be
asked
Take control of your breathing and
emphasize important words
Use synonyms, example in explaining
something
When mentioning a name, repeat it or spell it
Maintain silence, if the need arises
Listen carefully to questions and other
concerns
Never argue with the guests
End your tour always by thanking the guests
Methodology
Delivery of commentary
Individual commentary-making
Delivery of commentary
Actual tour to a destination