Escolar Documentos
Profissional Documentos
Cultura Documentos
Finance
ATMs
Electronic
Banking
Branch
Banking
Branch 3
Branch 2
Branch 1
Head Office
Branch 4
Branch 5
Branch n
Branch 6
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E-Banking
BANKNET –
A communication software to provide
message and file transfer between branches of
banks and across banks
E-Commerce -
Is conducting business communications and transactions viz
computers over networks. It is the buying and selling of
goods and services through digital communication
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E-Banking
Touch Screen :
Recognizes human touch. Users can point to the
select something on the screen.
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E-BANKING DEVELOPMENTS
ALPMs and Back Office Computerization.
INTRODUCTION OF COMPUTERISATION
ATMs, ELECTRONIC FUND TRANSFERS, BANKNET,
ELECTRONIC MAIL, CREDIT CARDS, ONLINE
BANKING, TELE-BANKING, ETC
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Indian Banking-Now...
Mobile Banking / Phone Banking
Network Banking
Virtual Banking
Universal Banking
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WHY TECHNOLOGY IN FINANCE ?
To transform financial services industry
in the net worked world,
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Many Benefits of Technology
Increased operational efficiency,
profitability & productivity
Superior Customer Service
Multi-channel, real-time transaction
processing
Better Cross-Selling ability
Improved management / accountability
Efficient NPA and Risk Management
Minimal transaction costs
Improved financial analyses capabilities
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Focus aspects of Financial Banking
Financial Business
Risk Resource
CRM
Management Management
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Benefits of Virtual Banking
Large satisfied customers and higher
retention
Scope to attract new customers
Improve quality and differential
services
Greater opportunity to cross sell
Sharing network and Cost Saving
Increased volumes and profits
Reduce overall risk with proper MIS
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Benefits to Customer
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BANKS’ IT STRATEGY
INVESTMENT IN HARDWARE
ACQUIRING / DEVELOPING SOFTWARE
TRAINING OF STAFF AT DIFFERENT LEVELS
SECURITY FOR TRANSACTIONS & INFO
GLOBAL REACH
ONLINE BANKING, OUTSOURCING
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Internet Banking
Issues of Confidentiality ?
Hacking and Fraud prone ??
Scope for failure of Technology ???
Resultant denial of Services ????
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Automated Teller Machines
ATMs or 24 hour Tellers – Electronic
Terminals - allow to bank at any time...
On-site (near branch) and Off-site ATM
ATMs facilitate withdrawal/deposit....
Customer provided with a PIN / Card
Introduced in India by Foreign Banks
SWADHAN / SPNS wef Feb 1, 1997
Introduced in Mumbai by IBA initiative
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SBI’s Mobile ATM in Kerala
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Electronic Funds Transfer (EFT)
Hosted and operated by the RBI
Permits fund transfer up to Rs
5 lacs from any account at any
branch of any member bank in any
city to any other account at any
branch of any member bank in any
other city
RBI acts as the service provider as
well as regulator
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ECS
Electronic Clearing Scheme (ECS)
operated by the RBI since 1996-97
Utilises BANKNET and INFINET
Facilitates payment from a single
account at a bank branch to any number
of accounts maintained with the
branches of the same or other banks –
Eg., Payment of dividends
RBI has also launched ECS – Debit for
payment to utility companies like
Telephones, Electricity etc
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SERVICES
Bill Payment through Electronic
Banking
Electronic Shopping Mall
Effecting Personal Investments
through Electronic Banking
Trading in shares
Trade In Derivatives
IPOs Online
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Customer Relationship
Management (CRM)
Not a product / service, but a strategy
Increasing competition among banks
Customer expectations and demands
Product development / Service Quality
Know Your Customer (KYC) guidelines
Knowledge Management in Banks
Call Centres, DSAs, Franchisees in Banks
Two Banking Ombudsman Schemes
Core Banking Solutions & CRM Packages for
Best Customer Service
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Beware of
Hacking
Phishing
Pharming
Skimming
Trojan
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