Customer Presentation

Alcatel-Lucent Rainbow

July 2018

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The Digital Revolution

Connected Smart Connected Bots

Health agents Things

580
million
health & fitness devices
40 %

Mobile interactions will

35
billion
Things will be connected to
million
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Workers will be supervised
will be connected by be facilitated by smart the internet by 2020 (47% of by “roboboss”
2017 agents by 2020 which will have the
intelligence to ask support)

(*) Top Strategic Predictions for 2016 and Beyond: The Future Is a Digital Thing – October 2015

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DIGITAL TRANSFORMATION

… always starts … and is supported

with a strategy by technology
Organization’s Digital Strategy Goals

Improve Customer Experience 90%

Increase efficiency 88%
Improve innovation 82%
Improve decision making 80%
Transform the business 78%

Real-time collaboration is key for a successful Digital Transformation

Source: “Strategy, Not Technology, Drives Digital Transformation: Becoming a Digitally Mature Enterprise”, MITSloan Management
Review, Gerald C. Kane, Doug Palmer, Anh Nguyen Phillips, David Kiron and Natasha Buckley, July 14, 2015
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 Real-time collaboration Connect into

Is key for successful Digital Transformation business processes

Improve
Customer Experience

Increase
employee Accelerate
efficiency decision making

Mobility
Communication
Platform as a Service

Instant response
Instant visual sessions Personalized
and virtual meetings experience

Bots and analytics for

Get things done context-aware Apps
on-the-go

Leveraging technology to
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stay ahead of competition
 Alcatel-Lucent Rainbow
Connects

Employees Community Processes Objects

with real-time collaboration for a
successful Digital Transformation

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 Unified Communications Communication Platform
as a Service [UCaaS] as a Service [CPaaS]

COLLABORATION FEDERATION BUSINESS APPLICATIONS CUSTOMER RELATION

Contacts, presence, instant Unification of PBX Optimization of business Integration of real time
messaging, voice/video VoIP infrastructures (ALE and non- process Open APIs & SDK for communications in public apps
call, document sharing, ALE), common directory easy business apps integration
mobility, persistent
collaboration

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Rainbow WorkPlace UCaaS

Borderless

True Digital Your business community

outside your company
can use Rainbow to
Collaboration collaborate with your employees

Persistent group chat

File exchange
Instant Messaging
Audio, video, screen sharing
Deskphone click-to-call, call pop-up
Conferencing

Mobile
Real-time interactions
from Smartphone,
Web client, PC or MAC
Connected
Unified experience with
Business Phone, Directory,
Email. 3rd party Comm.
Servers support

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Rainbow WorkPlace UCaaS: in action

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Rainbow WorkPlace UCaaS: at a glance

Mobile Borderless Connected

Reach personal
Group Chat (Bubble): chat, store contacts, corporate
large documents, directory, federated
companies
Join instant audio, video, screen
sharing multi-party meeting

Scheduled and instant audio- Click to call, video,

conference with guests for large share screen or chat
capacity. Join from any phone
(PSTN dial-in or dial-out). Web
Call pop-up
interface for multimedia
notifications
Contact list: see who’s on-line, in a
meeting based on calendar, on the
Smartphones, Connected to
phone
business telephony:
Windows/MAC, Session History: never lose phone presence status,
Web browsers important calls click-to call,
Nomadic mode,
PSTN calls

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Collaboration
Hybrid Cloud and Federation

Federated

From OmniPCX Enterprise 12

Rainbow From OXO Connect 2.1

Essential
“Essential”
freemium Rainbow
Agent
ALE built-in
Mobile, 3rd party phone system
Borderless, Cost-effective operations
Connected from OmniPCX Enterprise 12 Rainbow for all employees
from OXO Connect 2.1 See on-the-phone status
from OTEC 2.3 Lookup in directory
Escalate to video, sharing…

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Rainbow Workplace UCaaS: Full Business Telephony

Rainbow Enterprise
Rainbow desktop client
Rainbow Business
Rainbow  Advanced business telephony
Community integration
 Caller identification and contact
search
CTI WebRTC
Mobile client  Call control up to 3 participants

+
Any phone
Off-net  Call Forward WebRTC
Call Server
 Voicemail notification GW

 Nomadic mode: call from any

Home phone phone (fixed and mobile) Optional
Built-in External
With the WebRTC Gateway: Agent Server
 PSTN call from/to Rainbow client PSTN
Cellular phone
 Unified multi-device experience
Nomadic mode
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Rainbow WorkPlace UCaaS: Virtual meetings

Enterprise Service Plan Rainbow Conference

Instant audio/video/sharing collaboration Scheduled audio conferences up to 100 participants
up to 10 participants from within Rainbow or Outlook Calendar
from within Rainbow bubbles with PSTN dial-in, dial-out capabilities
PSTN audio bridge!
Multi-video meeting
available now!

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RAINBOW API HUB: WHAT IS AVAILABLE FOR DEVELOPERS

https://hub.openrainbow.com/#/documentation/doc/hub/rainbow-hub-at-a-glance

150+ API’s SDKs Docs Connectors

• UC Services • Web • 40 Guides • Salesforce.com

• Administration • iOS • 300 pages • Wordpress
• Billing • Android • Samples • MS Dynamics
• Bots • Server • Support
• Sand boxes • Forum

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RAINBOW API HUB: USE CASE EXAMPLE IN RETAIL SHOP

Seach in the shop

Request 2 information database
for help
Connect with
1 3 the most
relevant Sales
person available

Geo-localization
Smartphone
app of the shop

Personalized experience Advise and sell more

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 Rainbow, Enterprise-Grade Cloud Service

Operated by ALE,
Enterprise expert
Full Governance
Control
Provision users, manage
subscriptions.
Authorize federations.
All from a web portal.
Corporate directory integration.

Strict Data Privacy Policy

Leverage your assets
Local Datacenters.
Hybrid Cloud:
GDPR compliance.
Connect on-premise
Personal Data not used for commercial or
company assets to the Cloud.
marketing purpose.
Connect to multiple platforms
and vendors.
True
> Check-out Rainbow Data privacy here Hybrid Cloud
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Rainbow Workplace UCaaS : Offer description
Essential Business Enterprise
Free of charge subscription per user (*) subscription per user (*)

(*) monthly, or multi-year subscription (*) monthly, or multi-year subscription

Mobile UC Customer-focused Virtual Meetings

Your Deskphone companion Control business phone from PC Instant meetings
made easy
Business Comms on any device

Rainbow Conference (option)

Scheduled audio meetings PSTN
price / min / participant
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Service Plans details
Rainbow capabilities Essential Business Enterprise
Multi-platform client (smartphone, tablet, Web, PC, MAC)
MOBILITY IM/Audio/Video call w/ screen sharing and recording
Twinset with business phone. VoIP softphone

Persistent group chat and file sharing

Group chat: max. participants 20 20 100
COLLABORATION Storage for shared files (per user) 1 GB 1 GB 20 GB
Video conferencing (max. 10 users) w/ screen sharing
Calendar presence (Office 365 and Google Suite)

Click-to-call, telephony presence

CONNECTED PBX Broker call, transfer, 3-party conf, voicemail notification
TELEPHONY PSTN calls. Any device: Select current phone
Microsoft Skype for Business add-in
Microsoft Outlook plug-in (click-to-call, Calendar add-in)
IT administrator accounts 1 Multiple Multiple
Company name/logo/domain management
ADMINISTRATION SLA & Helpdesk
Analytics
MS Azure Active Directory integration
PSTN service numbers: dial-in/dial-out up to 100 participants
AUDIO
Chat and file/screen sharing Priced per minute/participant
CONFERENCING
18 Microsoft Outlook Calendar add-in
 Key Takeaway

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Alcatel-Lucent RAINBOW

Digital Workplace and Mobility

Borderless Team Collaboration

Secure and Enterprise-grade Hybrid Cloud

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Create your free account… now!
In less than 2 minutes
Sign up for a free
Rainbow account! Download the application
Visit on any device!
https://www.openrainbow.com/
 al-enterprise.com

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youtube.com/user/enterpriseALU

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