KEY PERFORMANCE INDICATORS (KPI)

PERTAINING TO ASSET MAINTENANCE

 WHAT ARE KPIs?

 Simply defined, KPIs are measures that a sector or

organization uses to define success and track progress in
meeting its strategic goals.

 Key Performance Indicators (KPIs) are quantitative and

qualitative measures used to review an organization's
progress against its goals.

 Key Performance Indicator (KPI) drives reliability growth

while guiding your choices for improving maintenance
effectiveness and efficiency.
 KPI CHARACTERISTICS
KPI characteristics identified in the literature are:

1. Relevant to and consistent with the specific

organization's vision, strategy and objectives.
2. Focused on organization wide strategic value rather
than non-critical local business outcomes.
3. Representative – appropriate to the organization
together with its operational performance.
4. Realistic – fits into the organization ’s constraints and
cost effective.
5. Specific – clear and focused to avoid misinterpretation
or ambiguity.

Dr. Mohammed Alahmed 3

 KPI CHARACTERISTICS
6. Attainable – requires targets to be set that are
observable, achievable, reasonable and credible under
expected conditions as well as independently validated.
7. Measurable – can be quantified/measured and may be
either quantitative or qualitative.

Dr. Mohammed Alahmed

CHARACTERISTICS OF GOOD KPIs
Acronym “SMART” refers to the characteristics of good
performance indicators.

Specific Measurable Achievable

Relevant: Time-bound

Dr. Mohammed Alahmed

THE KEY PERFORMANCE INDICATORS
 Key performance indicators (KPIs) are designed to be
objective measures of performance for a road authority.

 There are three aspects that need to be addressed in

asset management KPIs for roads:

 Performance – which are functionally related such as

measuring skid resistance, rutting, texture, and
roughness,
 Visual appearance – including number, degree and
extent of defects
 Structural – which include determination and
calculation of remaining life
THE KEY PERFORMANCE INDICATORS
 Key performance indicators (KPIs) are designed to be
objective measures of performance for a road authority.

 There are three aspects that need to be addressed in

asset management KPIs for roads:

 Performance – which are functionally related such as

measuring skid resistance, rutting, texture, and
roughness,
 Visual appearance – including number, degree and
extent of defects
 Structural – which include determination and
calculation of remaining life
THE KEY PERFORMANCE INDICATORS
 15 performance indicators used to monitor the
performance of the road agencies and includes the
results of a field test of their use. The following
performance indicators (PIs) were identified in the report:
1. Average road user costs.
2. Level of satisfaction regarding travel time and its
reliability and quality of road user information.
3. Protected road user risk.
4. Unprotected road user risk.
5. Environmental policy/ programmes.
6. Processes in place for market research and customer
feedback.
7. Long-term programmes.
THE KEY PERFORMANCE INDICATORS
8. Allocation of resources to road infrastructure.
9. Quality management/audit programmes.
10. Forecast values of road costs vs. actual costs.
11. Overhead costs (percentage).
12. Value of assets.
13. Roughness.
14. State of road bridges.
15. Satisfaction with the road system.
THE KEY PERFORMANCE INDICATORS
8. Allocation of resources to road infrastructure.
9. Quality management/audit programmes.
10. Forecast values of road costs vs. actual costs.
11. Overhead costs (percentage).
12. Value of assets.
13. Roughness.
14. State of road bridges.
15. Satisfaction with the road system.
 THE KEY PERFORMANCE INDICATORS
KPIs do not just cover asset condition, but should in an outsourcing
situation expand to include non-technical measures of performance,
such as:
• Speed of repair response to road defects,
• Compliance with inspection plans,
• Road safety,
• Smoothness of ride,
• Long term Injury Rate
• Traffic management and disruption,
• Environmental impact,
• Corridor vegetation control,
• Customer relations,
• Timeliness of response to complaints,
• Travel time,
• User satisfaction.
CLASSIFICATION OF PERFORMANCE INDICATORS