ORIENTATION

MALL HOUSE RULES &

REGULATIONS
 Mall Admin Office Contact Nos.
 Cellphone # 0917-3071028
 Tel No.: _____________
Business Hours - 10:00A.M. to 7:00P.M. (Mon. to Fri.)
10:00A.M. to 2:00P.M. (Saturdays)
 MALL OPERATING HOURS
 MONDAY TO SUNDAYS : 10:00 AM TO 9:00 PM
 The Mall hours are subject to change depending on the season, event or occasion
 Late Opening/Late Closure and Early Closure are subject to penalty amounting to P250.00 per hour or
P2,500.00 for whole day closure.
 Tenant’s special operation hours must be pre-approved three (3) days in advance. Lessee must inform
the Management in formal writing. Lessor reserves the right to approve or decline the request.
 Stores considered closed are as follows:
1. For kiosk, cart, counter and exhibitor – if net is in place or if there’s no personnel in the area.
2. Store personnel refuses to entertain customers
3. If lights are still switched on but there are no people inside the store
4. If the glass door is locked, even there are still people inside the store
5. If roll up door is partially down or half shut even if there are people inside
6. No available food & beverage or merchandise on display
DOCUMENTS,PERMITS &
LICENSES
• Lease offer • BIR Certificate of Registration
• Award Notice • ATP
• Contract of Lease • P.O.S. Registration
• Mayor’s Business Permit • Fire Inspection Certificate
• SEC Registration • Tenant Inspection Report
• Secretary’s certificate • Tenant Directory Form (AUTHORIZED
SIGNATORY FORM)
• Insurance (CGLI/ Fire) – Accredited: Malayan
  FOR YEARLY ISSUANCE
• Mayor’s Business Permit
• Barangay Business Permit
• Insurance (CGLI/FIRE)
• BIR Certificate of Registration
• Authority to Print
 FORCONTRACT OF LEASE
REQUIREMENTS
• DTI – for Single Proprietor
• SEC Registration – for
Corporation
• Secretary’s Certificate
• Photocopy of Authorized
Signatory Valid I.D.
WORK FORCE
MANAGEMENT
GENERAL GUIDELINES
 Lessee shall provide, at their own expense, customer service training for their sales staff. They shall
employ sales-oriented personnel and staff trained in dealing with customers.
 Lessee must always have an adequate personnel to man their establishment and to serve customers
 Store personnel's visitors are strictly prohibited
 All personnel/staff shall use the designated Mall entrance and exit doors . All personal belongings shall
be subject for security inspection upon entry to the Mall.
 Any misconduct/disturbance committed by Lessee's employees must be acted upon immediately by their
employer. Lessor reserves the right to have erring employees be courteously taken out of the Mall
premises
 Lessor reserves the right to refuse entry to any employee deemed to be a threat to the security and
safety of the Mall and its Patrons.
 MALL ID APPLICATION & POLICY

REQUIREMENTS AND PROCESSING OF MALL ID

 Accomplish ID Application Forms available at reception area of Mall Admin Office
 Submit an endorsement letter together with owner’s/authorized representative’s signature.
(must contain the duration of employment)
 Attach (2) two pieces 1x1 picture with white background.
 Submit a photocopy of any valid ID
 Pay an amount of P40.00 for ID Cover and lamination.
 Official Claim Stub will be given upon completion of requirements which can be used as temporary ID.
 Complete Requirements must be submitted at least ten (10) days before the store opening so ID may be
processed on time.
 Tenant must inform the administration management for any reassignment, resignation or termination of
employee. Tenant pass must be surrendered to the Mall Admin Office.
 “No Valid Mall ID, No Entry”
 Temporary Pass valid for ten (10) days will be issued for newly opened tenants.
 All tenants and its employees, security guards from other agencies, and contractors
are required to secure a Mall ID from Mall Admin Office
 ID must be worn at all times
 ID is valid for five (5) months only and should be renewed at the Mall Admin Office.
 Penalty of P250.00 per day will be implemented non compliance to the above Mall
ID policy
KEY CUSTODIAN POLICY

 All store staffs should remain at the employees entrance until the key
custodian arrives.
Tenants pass(Front) Tenants Pass (Back)
Temporary pass & claim stub

TEMPORARY PASS ID REQUISITION FORM/CLAIM STUB

 WEARING OF COMPANY UNIFORM

 All establishment owners are encouraged to require their respective staff to wear
properly coordinated uniforms that blend with the total concept of the shop.
 Wearing of uniform must be presentable and decent. No plunging neckline,
sleeveless, see through blouses and shorts for women
 Penalty of P250.00 per day will be implemented for not wearing proper uniform
 Wearing of slippers and/or sandals are strictly prohibited.
 Penalty of P250.00 per day will be implemented for violation of wearing
slippers/sandals.
 All food tenants must wear a hairnet and apron at all times.
 Penalty of P250.00 per day will be implemented for not wearing hairnet & apron.
 GUIDELINES FOR
GATEPASS;WORK PERMIT
 Acceptance : 10:00 A.M. to 2:00 P.M (Mon-Fri)
 10:00 A.M. to 12:00 NN (Saturday)
 Releasing : 5:00 to 6:00 P.M.

 No processing on Sundays
 Note: No authorized signature, No Gate Pass & Work Permit
 Late forms shall not be entertained and signed.
 Emergency activities/works may be signed any time upon assessment
by the Admin
 Write the full names of the workers that will undertake the repair, renovation or construction.
 Only signatures of the company’s authorized representatives will be honored
 If the workers are provided by independent/outside contractors, Lessee shall secure a
Contractors Pass from the Security Office.
 Any violations of these guidelines resulting to damages, accident or general obstruction to the
Mall operations shall be shouldered by the Lessee.
 Failure to cancel the SR/Working Permit shall be considered overtime work and the Lessor
shall impose appropriate charges to Lessee.
SAMPLE WORK PERMIT & GATEPASS
INGRESS PASS PULLOUT PASS
 Security Posting/Overtime Charges

 Non-Food tenants are given time allowances for their respective opening and closing
procedures outside Mall operating hours
 FOOD TENANTS : 8:00AM TO 11:00PM (Free Time of Work)
 NON – FOOD TENANTS: 9:00 AM TO 10:00PM (Free Time of Work)

 SECURITY POSTING FOR EXCEEDING THE FREE TIME OF WORK:

 P600.00 FIRST 3 HRS
 P150.00/HR FOR EVERY SUCCEEDING HOUR

 Cancellation of Security Posting shall be approved by the Mall Admin Officers only.
 DELIVERY SCHEDULE

• Stocks / Merchandise / Equipment: 10:00 AM – 12:00 NN (w/ pushcart)

• Stocks / Merchandise / Equipment: 10:00 AM – 3:00 PM (w/o pushcart)
• Construction Materials : 9:00 PM to 8:00 AM
 All deliveries should be done at the designated mall entrance only
 Delivery vehicles should park only at designated areas. These vehicles should immediately vacate the area
after loading and/or unloading.
 Delivered items must not be placed in areas that will obstruct the Mall Common Areas
 Delivered items should either be hand-lifted or with the use of carts or trolleys with rubberized wheels provided
by the Lessee
 Smoking is prohibited in the delivery area.
 Lessor reserves the right to deny the approval of gate pass if the signatory is not on the list of submitted
authorized signatory
 All items for delivery and pull-out must be supported by the necessary gate pass duly signed
by Operations, Building Admin and C&C
 All delivery personnel should wear their respective company ID’s when entering the Mall
premises.
 Deliveries that would stain, mess and/or damage the Mall and hallways are not allowed. Wet
deliveries should be placed in tightly sealed bags or containers
 Overloaded delivery cart is not allowed
 Tenant can use the service elevator located at the RDU
 All works, construction, renovation, inventory and the like shall require a work permit duly
signed by Mall Admin Officers.
 Penalty of P200.00 per hour for non compliance of securing Working Permits
 Replacement/and or repair costs will be charged against Lessee’s account for any damages
they have caused to Mall property during such activities.
 BILLING & COLLECTION CONCERNS

 For Identified Establishments:

 Submission of Sales Report on or before 12:00NN(Daily, Bi-Monthly)
 For Concerned Establishments:
 Bi-Monthly Sales Report every 16th and 1st day of the month
 Penalties/Discounts on SOA
 early payment discount 2% on or before the 24th of the month
 regular payments every 25th of the month
 penalty is 5% after the 25th of the month
 5% withholding tax is not honored if accomplished form 2307 is not available. Also, 2 % discount
will not be availed.
 MERCHANDISE MANAGEMENT

 Merchandise display and signs must at all times be clean and well-lighted in accordance with the
standards of the Mall. NO HAND WRITTEN SIGNAGE SHALL BE ALLOWED FOR POSTING.
 Lessee shall ensure that all merchandise are displayed and arranged in an orderly manner.
 Lessee must always have sufficient merchandise to assure shoppers variety of choice.
 Lessee must ONLY DISPLAY and sell merchandise APPROVED under the terms of Contract of Lease.
 Mall has exclusive suppliers of Ice and LPG.
 Beverages and paper cups shall be purchased only at the Mall Admin Office.
STARMALL BOTTLED WATER (500 ML.) 540.00
PAPER CUPS 160Z 2.00 PER PC.
PAPER CUPS 120Z 1.70 PER PC.
PAPER CUPS LID 1.25 PER PC.
CO2 TANK 300.00
PEPSI REGULAR CAN 560.00
MOUNTAIN DEW IN CAN 560.00
7-UP IN CAN 560.00
MIRINDA ORANGE IN CAN 560.00
MUG ROOTBEER IN CAN 560.00
LIPTON ICED TEA POWDER 864.00
GATORADE 766.08
HOUSE KEEPING
Garbage Collection

 Garbage should not be stored in areas visible to public

 Garbage emitting foul odors should be stored in covered trash receptacles
 Store personnel shall not delay or cause the delay of garbage collection
 No trash and garbage must be placed outside of the mall area after hauling time.
Garbage should be brought out only when the collector arrives at store outliet
 Food tenants shall discharge used of oil in separate sealed container. Used oil should
never be thrown down the drain
 Food establishments pig slop containers shall be brought out of the premises only upon
the arrival of the accredited collector of the mall
 Secure all garbage in properly sealed sanitary bags, separating wet and dry.
 Large/Bulky garbage must be sent directly to the designated dumpsite
 Construction/Renovation debris, woods and glass must be pulled by the tenant outside
the building and there should be approved gatepass from mall admin
 Burning of trash is strictly prohibited
 Lessee is required to use two(2) separate trash bins with transparent plastic
disposal bag properly labelled as Biodegradable and Non- biodegradable
 Garbage collection shall be scheduled as prescribe by the mall
administration
 For Alfresco Food tenants, garbage shall be brought directly to the
designated dumpsite
 The Janitorial services contracted by the Lessor is charged with the
enforcement and implementation of this Rules relative to the sanitation
and cleanliness of the building, particularly enumerated as follows:
 a. Improper garbage disposal
b. Littering in common areas
c. Reporting and helping combat fire that may occur; and
d. Calling the attention of the Security force and the Mall Administration to
any of the violation of the House Rules that come to its attention
 Shall be likewise authorized to report to the Lessor any violation committed by the Lessee
relative thereto.
 Lessee, at all times, must keep the premises clean and in sanitary condition
 Ensure that passage ways and common areas, particularly the fire exits and stairway are free of
all debris, litter or obstruction generated from any construction work or activity within the leased
premises
 Mall Administration and its representatives reserve the right to enter any of the leased premises
to check the sanitary condition of the area
 GREASE TRAPS.. EXHAUST.. & PEST CONTROL
 Tenants with sinks are strictly required to provide grease traps for every sink installed in their premises.
 Mall accredited contractor for grease trap bio-augmentation: “Antipol”
 Mall accredited contractor for chemical cleaning of all kitchen exhaust ducts: TBA
 Service cost will be charged to tenants monthly Statement of Account
 Mall accredited contractor for Pest Control Treatment: “Environe
 Treatment (Twice a month)
 Lessee shall properly keep & store all food stuffs after every operation hours to avoid influx of pests &
food contamination.
SECURITY FORCE
 Lessee is responsible for losses due to any untoward incident inside their respective shops/premises.
 Lessee with direct access outside the mall must provide its own security personnel to conduct
security inspection on those customers and personnel entering their lease area.
 Should the Lessee wish to purchase other security services, a written approval from the Lessor has to
be secured; in such case, the Lessor, in any manner shall not be responsible for any lossess and/or
damages sustained by the Lessee relative to particular security services.
 Internal security shall be the responsibility of the Lessee.
 An interview and orientation will be conducted by the Security Officer in order to determine the
Security Guard’s capabilities and qualification for the job.
 Replacement/Reliever Security Guard shall undergo the same procedure before posting is allowed.
 Tenant’s security personnel are enjoined to strictly follow the Mall rules and regulations.
 PRIVATE SECURITY ENGAGEMENT

 Should the Lessee wish to purchase other security services, Lessee is required to submit to
Mall Administration ff:
 Regular License to Operate (RLTO)
 Firearms License
 Network Radio Station License
 Authorization on Wearing Special Set of Uniform from SOSIA ( if wearing Barong Uniform)
 Certificate of Authority to carry Firearms and Ammunition
 Duty Detail Order (DDO)
 Security License
 Company/Agency Identification Card
 Special Bank Receipt (SBR Landbank)
Store Operations
OTHER PROHIBITIONS
 TENANTS SOUND SYSTEM, AUDIO-VIDEO EFFECTS,VIDEO
COVERAGE,PETS & ANIMALS, BALLOONS,APPLIANCES &
ELECTRONIC DEVICES
 Establishment’s sound systems are advised to play the same in a regulated and moderate volume to
avoid distractions to other shops.
 Lessor reserves the right to regulate music/sound volume of shops that interfere with the Mall’s own
public address system & activities.
 Any audio-visual services such as but not limited to loud speakers, mechanical or moving display
devices, flashing lights and similar devices which effects may be seen or heard outside the Leased
area that causes disturbance or inconvenience to Mall customers are generally prohibited unless
authorized by the Mall Admin Office for such limited time or occasion.
 Video coverage without written approval of the Lessor is strictly prohibited.
 Unless required and necessary to Lessee’s business, pets and animals are not allowed to be brought
inside the Mall and leased areas.
 Use of balloons and those similar types containing helium and other flammable gasses are not
allowed.
 Use of any kind of appliance which are not related to the Lessee’s nature of business is prohibited.
VIOLATIONS AND
CORRESPONDING
PENALITIES
 Mall Operation Hours (Late Opening/Closing and Early
Closing = P250.00 per hour
 Unscheduled closing of store =P2500.00 per day
 Not in Uniform = P250.00 per day
 Wearing of slippers =P250.00 per day
 Not wearing hairnet (food tenants) = P250.00 per day
 Not wearing Mall ID, No Mall ID, Expired ID = P250.00 per day
 Excessive display of items/merchandise or displaying
merchandise beyond their leased area =P500 per violation.
(3rd offense : Confiscation)
 Selling of unauthorized goods/merchandise/services
=P500 per violation. (3rd offense : Confiscation.)
 Unauthorized used of area as storage/bodega of items
=P250.00 per violation
 Improper stocking of merchandise, boxes,carts,tables and
chairs=P250.00 per offense.
 Non-use of NET of Non-Operational Hours =P1000.00 per
offense.
 Hand Written Signages, tags,not laminated signages
=P250.00 per offense.
 Cooking, Eating, Sleeping within the Leased Area
=P500.00 per offense
 Gambling =P500.00 per offense
 Smoking & Drinking Alcoholic Beverages within the Leased
Area =P500.00 per offense.
 Unlocked Cabinet and Drawers =P1,000.00 per offense
 Fighting,Physical Violence,Public Scandal,Possession of
Deadly Weapon = P1000 per offense
 Excessive noise coming from the equipment,  No merchandise to sell during operational hours
computers, speakers, etc. =P500.00 per offense. =P250.00 per hour.
 Unauthorized Activity/No Working Permit =P500.00  Unauthorized tapping of water,electric & telephone
plus P250.00/hour of excess work activity time. lines=P1,000.00 per offense
 Non submission of required documents =P500.00 per  Unauthorized leafleting = P250.00 per offense
documents.
 Non- hooked up of POS = P1,000/day
 Unauthorized Person in the Leased Area (Baby/Child
 Non-submission of sales report = P500/day
caring within duty) =P500.00 per offense.
 Busted Lights/Signages/Unlighted Signages/Overnight
Signages =P2,500.00 .
 Not Operating Pilot Light =P500.00
 Unauthorized posting of collaterals, signages &
stickers=P500.00 per offense
THANK YOU!