BY

S.K.MOHANTY
 WHAT IS PERSONALITY ?
 PHYSICAL LOOK
 ATTITUDE
 BEHAVIOUR
 COMMUNICATION STYLE
 PRESENTATION
 PERCEPTION
 COURAGE & CONFIDENCE
 FACTORS AFFECTING
PERCEPTION
ENVIORNMENTAL NEEDS
STIMULATION

GOALS PERCEPTUAL LIFE

SELECTION EXPERIENCES

MOTIVATION PERSONALITY
 READ THIS WORD BELOW!!!!

“OPPORTUNITYISNOWHERE”

SCROLL DOWN………………….
 PERCEPTION
DID YOU READ IT AS……
“OPPORTUNITY IS NO WHERE” OR
“OPPORTUNITY IS NOW HERE?”

ATTITUDE , MAKES ALL THE DIFFERENCE

IN THE WORLD – IN OUR PERCEPTION OF
SITUATIONS!
 SWOT ANALYSIS
 YOUR STRENGTH

 YOUR WEAKNESS

 YOUR OPPORTUNITY

 YOUR THREAT
 PROCESS OF SELF
DEVELOPMENT

 SELF IMAGE(SELF ESTEEM)

 THE EGO IDEAL

 SELF DEVLOPMENT
SELF IMAGE EGO IDEAL
(ME AS I AM NOW) (ME,AS I WANT TO
BE)
THE CURRENT

HORIZON
GROWTH THE
ATTAINABLE
ME SELF DEV.
PLUS ME

THE IDEALISED AND FANTASY LEVEL

 DEVELOPMENTAL NEEDS

 MODIFIED BEHAVIOUR

 CHANGE ATTITUDE

 DEVELOP NEW SKILLS

 PREPARE FOR DIFFERENT ROLE

 ADD PERSONALITY
 DEVELOP YOUR COURAGE & CONFIDENCE

 CHANGE YOUR LOOK

 MOTIVATE YOUR SELF

 GET RID OF INFERRIORITY COMPLEX

 SET GOAL
 ADD VALUE TO YOUR
PERSONALITY
 COMMUNICATE EFFECTIVELY

 LISTEN EFFECTIVELY

 PRESENTATION

 PERCEPTION

 CUSTOMER FOCUSED
 GOAL SETTING
 FAMILY

 SOCIAL

 CAREER

 MENTAL
 FAMILY
 EXPRESS LOVE AND RESPECT

 GOOD ROLE MODEL

 PRINCIPLED BUT FLEXIBLE

 FORGIVING ATTITUDE

 BUILD SELF ESTEEM OF OTHERS

 EXPRESS LOVE AND RESPECT

 PHYSICAL
 APPERANCE

 ENERGY LEVEL

 PLANNED RECEPTION & RELAXATION

 SPORTS PARTICIPATION

 WEIGHT CONTROL

 STRESS CONTROL
 SOCIAL
 EASE AT GATHERING

 COURTOUS NATURE

 SENSE OF HUMOR

 AVOID GOSSIP

 LISTENING HABITS

 FRIENDLY

 GOOD PERSONAL HYGENE

 MENTAL
 ATTITUDE

 INTELLIGENCE

 CREATIVE IMAGNATION

 INSPRIAL READING

 ENTHUSIASM

 SELF IMAGE
 CAREER
 CHANGE IN SAME LINE

 CHANGE LINE

 NEXT 5 YRS.

 NEXT 10 YRS.
 SKILL SETS
 SUCESSFULLY TALKING TO PEOPLE

 MAKING PEOPLE FEEL IMPORTANT

 SUCESSFULLY AGREE WITH PEOPLE

 LISTENING TO PEOPLE
 SKILL SETS
 INFULENCE PEOPLE

 CONVINCE PEOPLE

 PRAISE PEOPLE

 THANKS PEOPLE

 MAKE A GOOD IMPRESSION

 YOUR MISSION
 YOUR PERSONAL MISSION

 YOUR PROFESSIONAL / BUSINESS

MISSION
 PDCA WHEEL

STANDARDISE IDENTIFY
SOLUTIONS PROBLEMS &
SELECT
GOALS &
MONITOR PLANS OF
PROBLEM
RESULTS ACT PLAN SOLVING

SOLUTIONS CHECK DO ANALYSIS OF

SITUATION
AND RESULTS

CAUSE OF DATA
PROBLEMS COLLECTION &
FIND ROOT ANALYSIS
CAUSE
 VICIOUS CYCLE OF NEGATIVE
THINKING
THINKING
UNREASONABLE
NEGATIVE
IRRATIONAL
PERFORMANCE FEELINGS
POOR PANIC
UNPRODUCTIVE WORRY
NON-ACHIEVING FEAR

BEHAVIOUR
INAPPROPRIATE
RUDE
INDIFFERENT
 S-CURVE & TRANSFORMATIONAL
CHANGE
PRESUURE
STRESS
PERSONAL
SELF ESTEEM SKILLS
SELF CONFIDENCE “TOOLS”
X AXIS

FEAR

-CHAOS
-FEAR

Y AXIS
COMPLAINT HANDLING
USE THE “LIST” METHOD

LISTEN TO THE LISTENING CUSTOMER WITH GENUINE CONCERN

ISOLATE THE CORE AND ASSOCIATED PROBLEMS THROUGH

QUESTIONS

SOLVE THE PROBLEM PROMPTLY KEEPING CUSTOMER

INFORMED

TAKE FEEDBACK FROM CUSTOMER ON RESOLUTION OH THIS

COMPLAINT.
Is Seeing Believing ?